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<TITLE>Office of Information Technology Customer Update – January 19, 2007</TITLE>
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<P DIR=LTR><SPAN LANG="en-us"><B><FONT FACE="Arial">Office of Information Technology Customer Update – January 19, 2007</FONT></B></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Arial"></FONT></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B> </B></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT FACE="Arial">Network</FONT></B></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B> <FONT FACE="Arial">Maintenance:</FONT></B></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Arial">When: Every Tuesday</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Arial">Time: 3:00 AM to 6:00 AM</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT FACE="Arial">No maintenance scheduled</FONT></B></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Arial"> </FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT FACE="Arial">Firewall Maintenance:</FONT></B></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Arial">Next Scheduled Maintenance: January 23, 2007</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Arial">Time: 3:00 AM to 6:00 AM.</FONT></SPAN></P>
<BR>
<P DIR=LTR><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT FACE="Arial">CBRE Technical Services SOCC</FONT></B></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B> <FONT FACE="Arial">UPS Upgrade:</FONT></B></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B></B></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT FACE="Arial">Sunday, January 21,</FONT></B></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT FACE="Arial"></FONT></B></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B> <FONT FACE="Arial">2007 : 12:00am – 9:00am</FONT></B></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#333333" FACE="Arial">The following is a schedule of events that will occur on Sunday, January 21, 2007 pertaining to the UPS System Upgrades at the State of Ohio Computer Center. The intent of this phase of the project is to complete all work necessary to energize the two new</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT COLOR="#333333" FACE="Arial">m</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#333333" FACE="Arial">odules and put them on</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#333333" FACE="Arial">-</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#333333" FACE="Arial">line in a load sharing arrangement with the existing systems.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT COLOR="#333333" FACE="Arial">00:00:</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#333333" FACE="Arial"> Start all emergency generators and transfer the SOCC from AEP utility power onto the generators.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT COLOR="#333333" FACE="Arial">00:20 – 00:30: </FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT COLOR="#333333" FACE="Arial">Place both UPS systems into complete bypass mode and shut down the UPS systems entirely.</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT COLOR="#333333" FACE="Arial"></FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT COLOR="#333333" FACE="Arial">The SOCC’s computer systems will be powered directly by the generators. </FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT COLOR="#333333" FACE="Arial">00:30 – 01:30:</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#333333" FACE="Arial"> Cochran Electric will complete final 480 volt wiring connections.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT COLOR="#333333" FACE="Arial">01:30 – 06:30: </FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT COLOR="#333333" FACE="Arial">Liebert personnel will be conducting tests, completing control wiring and calibrating all UPS equipment in preparation to go on</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#333333" FACE="Arial">-</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT COLOR="#333333" FACE="Arial">line at 06:30.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT COLOR="#333333" FACE="Arial">06:50 – 07:00: </FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT COLOR="#333333" FACE="Arial">SOCC will be transferred from generators onto AEP utility power.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT COLOR="#333333" FACE="Arial">07:00 – 09:00: </FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT COLOR="#333333" FACE="Arial">Liebert personnel will conduct on-line calibrations and final inspections.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT FACE="Arial">AT&T Scheduled Maintenance:</FONT></B></SPAN><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B> </B></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT FACE="Arial">Monday, January 22, 2007 : 4:00am</FONT></B></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT FACE="Arial">AT&T will be performing preventative maintenance on the N69DS2 SOMACS backbone ring.</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial"></FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">There will be a maximum of 15-20 minutes</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">of</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"> <FONT FACE="Arial">down time.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Arial">The following customers will be affected:</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Arial">E-Tech</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Arial">OARNET</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT FACE="Arial">OSU Units</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Arial">Attorney General</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT FACE="Arial">Department of Education</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Arial">Department of Development</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Arial">Office of Information Technology</FONT></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT FACE="Arial">Environmental Protection Agency</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Arial">Department of Rehabilitation and Corrections</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT FACE="Arial">Ohio Customer Service & Security Center - After Hour Service Escalation Procedure</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Arial">Effective immediately, the following after hour (Monday through Friday, 5:00pm – 7:00am and Weekends) escalation list should be utilized when service related matters need to be brought to the attention of UNS-NA management.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Arial">Customers should wait a minimum of 30 minutes before attempts are made to contact the next level of support</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT FACE="Arial">Ohio Customer Service & Security Center </FONT></B></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Arial">Voice: 644-0701 (Columbus Calling Area) or 800-644-0701 (Outside of the Columbus Calling Area)</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Arial">After Hour Service Escalation</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Arial">1. UNS-NA Service Manager (614) 216-1621</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Arial">2. UNS-NA Program Manager (614) 466-6516</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Arial">3. UNS-NA Program Administrator (740) 398-1333</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Arial">________________________________________________</FONT></SPAN></P>
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<P DIR=LTR><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT FACE="Arial">Customer Suggestions:</FONT></B></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Arial">Please send your suggestions for improving our network services to: E-mail:</FONT></SPAN><SPAN LANG="en-us"> </SPAN><A HREF="mailto:OCSSC@ohio.gov"><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><U><FONT COLOR="#0000FF" FACE="Arial">OCSSC@ohio.gov</FONT></U></SPAN><SPAN LANG="en-us"></SPAN></A><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><B></B></SPAN><SPAN LANG="en-us"><B><FONT FACE="Arial">Ohio Customer Service & Security Center (OCSSC):</FONT></B></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Arial">Voice: 644-0701 (Columbus Calling Area) or 800-644-0701 (Outside of the Columbus Calling Area)</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Arial">E-mail:</FONT></SPAN><SPAN LANG="en-us"> </SPAN><A HREF="mailto:OCSSC@ohio.gov"><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><U><FONT COLOR="#0000FF" FACE="Arial">OCSSC@ohio.gov</FONT></U></SPAN><SPAN LANG="en-us"></SPAN></A><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN></P>
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