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<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><b><span style='font-family:"Arial","sans-serif"'>Office
of Information Technology – Unified Network Services Customer Update
– July 3, 2008<span style='color:navy'><o:p></o:p></span></span></b></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></b></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Network
Maintenance:</span></b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>When:
Every Tuesday<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Time:
3:00 AM to 6:00 AM<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>No
UNS Maintenance Scheduled<o:p></o:p></span></b></p>
<p class=MsoNormal style='text-autospace:none'><b><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'><o:p> </o:p></span></b></p>
<p class=MsoNormal style='text-autospace:none'><b><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>TWTC Scheduled Maintenance - Columbus, Ohio<o:p></o:p></span></b></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>Purpose for Maintenance: Software
Upgrade<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>Maintenance Date: 7/15/2008<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>Maintenance Start Time: 12:01am<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>Maintenance End Time: 3:00am<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>Maintenance Window Length: 3 Hours<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>Details of Maintenance: TWTC engineers
will be upgrading the software on the customer aggregation device at the TWTC
Central Office.<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>Impact to Customers: All IP and
Internet customers will experience 30 minute outages during the maintenance
window. We thank you for your<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>patience and apologize for any inconvenience
this maintenance window may cause.<o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></b></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></b></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Firewall
Maintenance: </span></b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Next
Scheduled Maintenance: Tuesday, July 15, 2008<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Time:
3:00 AM to 6:00 AM<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>OIT
engineers plan to make firewall configuration
changes. Short outages(less than 1 minute) are expected during the configuration
change.<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>________________________________________________<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></b></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Ohio
Customer Service & Security Center (OCSSC):<o:p></o:p></span></b></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Voice:
644-0701 (Columbus Calling Area) or 800-644-0701 (Outside of the Columbus
Calling Area)<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'><o:p> </o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>Unified Network Services Quality Support Services:<o:p></o:p></span></b></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
5.0pt;margin-left:0in'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>For questions or concerns with the quality of services you are
receiving from Unified Network Services, please contact <a
href="mailto:UNSquality@oit.ohio.gov"
title="mailto:UNSquality@oit.ohio.gov
blocked::mailto:UNSquality@oit.ohio.gov
mailto:UNSquality@oit.ohio.gov">UNSquality@oit.ohio.gov</a>
or call (614) 466-5322</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Service,
Support, Solutions for Ohio Government An Equal Opportunity Employer and
Provider of ADA Services<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial","sans-serif"'>CONFIDENTIALITY
NOTICE: This e-mail message is intended only for the person(s) or entity to
which it is addressed and may contain confidential and/or privileged material.
Any unauthorized review, use, disclosure, or distribution is prohibited. If you
are not the intended recipient, please contact the sender by reply e-mail and
destroy all copies of the original message. If you are the intended recipient
but do not wish to receive communications through this medium, please so advise
the sender immediately.</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
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