<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 12 (filtered medium)">
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style>
<![endif]-->
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.EmailStyle18
{mso-style-type:personal;
font-family:"Arial","sans-serif";
color:navy;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><span style='color:#1F497D'>Thanks Josh<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Although we cloned the computers
they all have unique names i.e. X-pub01 and static IPs so staff can turn off
Websense.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>We considered MAC address conflicts
because we reused the static IPs so we put them on DHCP over night and that
didn’t correct the problem.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>In theory a bad switch port
would have demonstrated the same problem on the old PC same with the cat 5
cable.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>A great mystery…and I hate it
when the problem is random.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";
color:#1F497D'>Jim Mann<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";
color:#1F497D'>Technology Coordinator<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";
color:#1F497D'>Greene County Public Library<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";
color:#1F497D'>76 E. Market St.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";
color:#1F497D'>Xenia Ohio 45385<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";
color:#1F497D'>(</span><span style='font-size:10.0pt;font-family:"Courier New";
color:red'>937)352-4000 x1210</span><span style='font-size:10.0pt;font-family:
"Courier New";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New";
color:#1F497D'>mailto: <a href="mailto:jmann@gcpl.lib.oh.us">jmann@gcpl.lib.oh.us</a></span><span
style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>"If everything seems under
control, you're just not going fast enough." - Mario Andretti.<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Josh Proffit
[mailto:jproffit@lickingcountylibrary.info] <br>
<b>Sent:</b> Friday, September 19, 2008 11:23 AM<br>
<b>To:</b> Mann, James H.; oplintech@oplin.org<br>
<b>Subject:</b> RE: [OPLINTECH] GCPL: Public computers losing internet
connection<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>There is a variety of things I’d check in such a scenario, most of
em you probably already have…<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Make sure you don’t have a switch somewhere that is flaking out.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>IP conflicts, if you’re using DHCP try hard setting some IPs to see
if that fixes it. If they’re already hard set, make sure there aren’t any
duplicates.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Check your license for your PC management software to be sure you
haven’t exceeded its limit. ( it sounds silly, but I ran into this once and
“weird” things began to happen)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Computer names, if you use a cloning software like GHOST, check for
duplicate computer names on the network. I’m guilty of that mistake too. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Good luck. </span><span style='font-size:10.0pt;font-family:Wingdings;
color:navy'>J</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Joshua Proffit</span><span style='color:navy'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Head of Automated Services</span><span style='color:navy'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Licking County Library</span><span style='color:navy'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>101 West Main Street</span><span style='color:navy'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Newark, OH 43055</span><span style='color:navy'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>(740) 349-5586</span><span style='color:navy'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><a href="mailto:jproffit@lickingcountylibrary.info">jproffit@lickingcountylibrary.info</a>
</span><o:p></o:p></p>
</div>
<div>
<div class=MsoNormal align=center style='text-align:center'><span
style='font-size:12.0pt;font-family:"Times New Roman","serif"'>
<hr size=2 width="100%" align=center>
</span></div>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
oplintech-bounces@oplin.org [mailto:oplintech-bounces@oplin.org] <b>On Behalf
Of </b>Mann, James H.<br>
<b>Sent:</b> Friday, September 19, 2008 11:14 AM<br>
<b>To:</b> oplintech@oplin.org<br>
<b>Subject:</b> [OPLINTECH] GCPL: Public computers losing internet connection</span><span
style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>We have recently upgraded 70 public computers.<o:p></o:p></p>
<p class=MsoNormal>The new computers are randomly and sporadically losing
connection to the PCReservation management stations and either displaying a
message asking for a library card and PIN or station unavailable. When the
error occurs the PC will also not connect to the Internet until it is
restarted.<o:p></o:p></p>
<p class=MsoNormal>These are identical Dell 740, XPpro, IE and FireFox,
Microsoft Steady State, latest PCReservation and LPTOne.<o:p></o:p></p>
<p class=MsoNormal>We have:<o:p></o:p></p>
<p class=MsoNormal>Uninstalled SP3<o:p></o:p></p>
<p class=MsoNormal>Installed Microsoft updates<o:p></o:p></p>
<p class=MsoNormal>Turned off Automatic updates<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>What is making this frustrating is that it is not all the
computers and never the same computer that exhibits this behavior.<o:p></o:p></p>
<p class=MsoNormal>I accept the fact that it may be in Steady State but thought
I’d post here in addition to a couple other lists.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Any and all suggestions are welcome.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>TIA<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>Jim
Mann<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>Technology
Coordinator<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>Greene
County Public Library<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>76
E. Market St.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>Xenia
Ohio 45385<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>(<span
style='color:red'>937)352-4000 x1210</span><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>mailto:
<a href="mailto:jmann@gcpl.lib.oh.us">jmann@gcpl.lib.oh.us</a></span><span
style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
<p class=MsoNormal>"If everything seems under control, you're just not
going fast enough." - Mario Andretti.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
</div>
</body>
</html>