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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I agree bad business, we have the same problem with a server and
many PCs which are falling apart. When we upgrade we are going with Dell. Oh
and thank you for the notice about liquidation I had not heard that yet.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Karl Murray<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Dan Will
[mailto:willda@oplin.org] <br>
<b>Sent:</b> Wednesday, January 21, 2009 2:33 PM<br>
<b>To:</b> Murray, Karl; OPLINTECH<br>
<b>Subject:</b> RE: [OPLINTECH] gateway warranty<o:p></o:p></span></p>
</div>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>We had a server fail (hardware) on 12/30. The next day I found
that my e-mails had gone unanswered and tried their website to no avail. I then
tried contacting our account rep’s extension & was kicked immediately out
to their “please hold” (so the rep is gone) where I stayed for 20 minutes
(& I was dumb enough to try it twice). That afternoon I found a story on
the net saying that MPC had told the governor of Idaho (MPC’s home state) that
they were going to liquidate it’s assets and close the doors. Last week, after
I got the domain going again, I called Gateway in an attempt to get a live
person to fill me in on what was happening. That turned out to be impossible.
When I called, the phone system required the computer ID number. It told me
that the commercial division had been purchased by MPC and hung up on me.
Sounds to me that even though their logo is on the box, they have washed their
hands of the products sold by MPC in their name. As far as I’m concerned,
that’s a BAD business model. I don’t care if they fix this server or not at
this point. I will not buy anything else from Gateway. The big problem is I
have 40 pcs and another server bought from them in the last 18 months with no
warranty support.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> If any of you hear anything about this, please post it
back to the list for the rest of us.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Dan Will<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Technology Supervisor<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Meigs County District Public Library<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>216 West Main St<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Pomeroy, Ohio 45769<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>740.992.5813<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>740.992.6140 (fax)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> oplintech-bounces@oplin.org
[mailto:oplintech-bounces@oplin.org] <b>On Behalf Of </b>Murray, Karl<br>
<b>Sent:</b> Wednesday, January 21, 2009 2:13 PM<br>
<b>To:</b> Christy Clark; oplintech@oplin.org<br>
<b>Subject:</b> Re: [OPLINTECH] gateway warranty<o:p></o:p></span></p>
</div>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>We have this problem too. I e-mailed there support which is now <a
href="mailto:warranytinfo@mpccorp.com">warranytinfo@mpccorp.com</a> The
information I got out of them is nothing is happening until after they
re-organize in chapter 11. So in other words even a good warranty isn’t much
good right now.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Karl Murray<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Ext. 250<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
oplintech-bounces@oplin.org [mailto:oplintech-bounces@oplin.org] <b>On Behalf
Of </b>Christy Clark<br>
<b>Sent:</b> Tuesday, January 20, 2009 11:34 AM<br>
<b>To:</b> oplintech@oplin.org<br>
<b>Subject:</b> [OPLINTECH] gateway warranty<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Has
anyone had any luck contacting Gateway/MPC support? I have machines still
under warranty but all of my e-mails have been returned and I keep getting a
message about bankruptcy when calling.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Thanks.</span><o:p></o:p></p>
</div>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Christy</span><o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Christy
Clark</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Technology
Manager</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Muskingum
County Library System</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>740.453.0391
ext.122</span><o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><a
href="mailto:christy@muskingumlibrary.org">christy@muskingumlibrary.org</a></span><o:p></o:p></p>
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