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<p class=MsoBodyText>You would think that in this age of constant
communication with cell phones, land lines, beepers, pagers, texting,
instant messaging, chat rooms, et al that we would all be experts at
communicating effectively. After all, we are within reach 24/7 these days and
most of us are communicating more than ever. And yet...<o:p></o:p></p>
<p class=MsoBodyText>And yet, how often do you get an email that makes the hair
on the back of your neck stand up because of its abruptness? How often do you
get a voice message that is indecipherable? How often have you noticed that
manners and proper grammar in electronic communications seem to have gone the
way of the pony express?<o:p></o:p></p>
<p class=MsoBodyText>And why should any of it matter? After all, most people
are pretty lax about following the rules when it comes to communicating. It
matters because in the library profession, our patrons expect US to be the professionals
the experts, if you will. And if we aren’t being professional with our
co-workers and others, there is a good chance that same relaxed attitude will
come across to our patrons, giving them the impression that they aren’t
worth the effort.<o:p></o:p></p>
<p class=MsoBodyText>With more than 20 tips to get you thinking about how your
communications are perceived, this fun and fast-moving Webinar will give you an
opportunity to refresh your telephone etiquette, learn easy ways to improve
your email, and polish your voice mail communications.<o:p></o:p></p>
<p class=MsoBodyText><b>Date:<o:p></o:p></b></p>
<p class=MsoBodyText><b>June 9, 2009 ; 10 am or 1 pm (each session is one
hour)<o:p></o:p></b></p>
<p class=MsoBodyText><b>Cost:<o:p></o:p></b></p>
<p class=MsoList>Dues Paying Members of SERLS, SWON, NORWELD or NEO-RLS: <b>$0</b><o:p></o:p></p>
<p class=MsoList>All Other Libraries: <b>$20<o:p></o:p></b></p>
<p class=MsoList><b><o:p> </o:p></b></p>
<p class=MsoList><b>Register online at: <a
href="http://host7.evanced.info/serls/evanced/eventsignup.asp?ID=17&rts=&disptype=&ret=eventcalendar.asp&pointer=&returnToSearch=&SignupType=&num=0&ad=&dt=mo&mo=6/1/2009&df=list&EventType=ALL&Lib=ALL&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&page=1&pgdisp=25">Etiquette</a>
</b><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Check out all of our CE Events at <a
href="http://ce.serls.org">http://ce.serls.org</a> <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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<td style='padding:2.25pt 2.25pt 2.25pt 3.75pt'>
<p class=MsoNormal><span style='font-size:14.0pt;font-family:"Verdana","sans-serif"'>Mary
K. Leffler<o:p></o:p></span></p>
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<td style='padding:2.25pt 3.75pt 2.25pt 2.25pt'>
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10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
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<p class=MsoNormal style='mso-line-height-alt:.75pt'><i><span
style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:#005B5B'>Executive
Director</span></i><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#005B5B'> <o:p></o:p></span></p>
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<td valign=top style='padding:.75pt 3.0pt 3.0pt .75pt;height:.75pt'>
<p class=MsoNormal align=right style='text-align:right;mso-line-height-alt:
.75pt'><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#005B5B'>Southeast Regional Library System (SERLS)</span></b><span
style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:#005B5B'><br>
<a
href="http://maps.yahoo.com/py/maps.py?Pyt=Tmap&addr=252+W.+13th+St.&csz=Wellston%2C+OH+45692&country=us"
target="_blank"><span style='color:#005B5B;text-decoration:none'>252 W.
13th St.<br>
Wellston, OH 45692</span></a> <o:p></o:p></span></p>
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<p class=MsoNormal style='mso-line-height-alt:.75pt'><span
style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:#005B5B'><a
href="mailto:dirserls@oplin.org" target="_blank"><span
style='color:#005B5B;text-decoration:none'>dirserls@oplin.org</span></a><br>
<a href="http://www.serls.org/" target="_blank"><span style='color:
#005B5B;text-decoration:none'>http://www.serls.org/</span></a> <o:p></o:p></span></p>
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<p class=MsoNormal align=right style='text-align:right'><span
style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:#005B5B'>tel:
<br>
fax: <o:p></o:p></span></p>
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<p class=MsoNormal align=right style='text-align:right'><span
style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:#005B5B'>(740)
384-2103 x5<br>
(740) 384-2106 <o:p></o:p></span></p>
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style='font-size:12.0pt;font-family:"Times New Roman","serif"'><a
href="http://www.plaxo.com/signature?src=client_sig_212_1_photo_sig&lang=en"
target="_blank"><i><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";
color:white'>Want a signature like this?</span></i></a><o:p></o:p></span></p>
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