<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 12 (filtered medium)">
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style>
<![endif]-->
<style>
<!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
span.EmailStyle19
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="4098" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><b><span style='font-size:14.0pt'><a
href="http://host7.evanced.info/serls/evanced/eventsignup.asp?ID=18&rts=&disptype=&ret=eventcalendar.asp&pointer=&returnToSearch=&SignupType=&num=0&ad=&dt=mo&mo=6/1/2009&df=list&EventType=ALL&Lib=ALL&AgeGroup=&LangType=0&WindowMode=&noheader=&lad=&pub=1&nopub=&p">E-mail,
Phone and Voice Mail Etiquette: A 'SERLS Summer Shorts' Online Training </a> <o:p></o:p></span></b></p>
<p class=MsoNormal><i><span style='font-size:14.0pt'>(Click on the workshop
title to register- must register by 8 am Tuesday 06/09/2009)<o:p></o:p></span></i></p>
<p class=MsoNormal><i><span style='font-size:14.0pt'> <o:p></o:p></span></i></p>
<p class=MsoNormal><b><span style='font-size:14.0pt'>Date</span></b><span
style='font-size:14.0pt'>: 6/9/2009<o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:14.0pt'>Start Time</span></b><span
style='font-size:14.0pt'>: 1:00 PM<o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:14.0pt'>End Time</span></b><span
style='font-size:14.0pt'>: 2:00 PM<o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b>Description</b>: You would think that in this age of
constant communication – with cell phones, land lines, beepers, pagers,
texting, instant messaging, chat rooms, et al – that we would all be
experts at communicating effectively. After all, we are “within
reach” 24/7 these days and most of us are “communicating”
more than ever. And yet...<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>And yet, how often do you get an email that makes the hair
on the back of your neck stand up because of its abruptness? How often do you
get a voice message that is indecipherable? How often have you noticed that
manners and proper grammar in electronic communications seem to have gone the
way of the pony express?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>And why should any of it matter? After all, most people are
pretty lax about following the “rules” when it comes to communicating.
It matters because in the library profession, our patrons expect US to be the
professionals – the experts, if you will. And if we aren’t being
professional with our co-workers and others, there is a good chance that same
relaxed attitude will come across to our patrons, giving them the impression
that they aren’t worth the effort.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>With more than 20 tips to get you thinking about how your
communications are perceived, this fun and fast-moving Webinar will give you an
opportunity to refresh your telephone etiquette, learn easy ways to improve
your email, and polish your voice mail communications.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b>Speaker</b>:Linda Bruno: Linda has been helping people
grow, both professionally and personally, for over 10 years. She works with
libraries, universities, Chambers of Commerce, corporations and other
organizations to help them nurture their most valuable resource - their
employees.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Linda's ability to combine humor and real-life experience
with her knowledge of people enables her to relate to her audience in a unique
way. With more than twenty years of hands-on management in positions such as
Director of Purchasing, Vice President of Sales and Vice President of Customer
Relations, she has developed a keen insight into what works in the real world.
Linda's experience as a national trainer with Dun & Bradstreet has also
expanded her ability to communicate effectively.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Participants leave Linda's workshops with the tools they
need to help them enjoy life more, both personally and professionally.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b>Cost:<o:p></o:p></b></p>
<p class=MsoNormal>Dues Paying Members of SERLS, SWON, NORWELD or NEO-RLS: $0<o:p></o:p></p>
<p class=MsoNormal>All Other Libraries: $20<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>This course is an online training. Directions for accessing
the online classroom will be emailed 24 hours prior to the start of the course.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>*********New!********<o:p></o:p></p>
<p class=MsoNormal>Pay online with a credit card or PayPal Account! (PayPal
Account NOT required!) <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Location: ONLINE COURSES<o:p></o:p></p>
<p class=MsoNormal>Registration Ends: 6/8/2009 at 12:00 PM<o:p></o:p></p>
<p class=MsoNormal>Contact Hours:1<o:p></o:p></p>
<p class=MsoNormal>Contact: Mary Leffler<o:p></o:p></p>
<p class=MsoNormal>Contact Number: 740-384-2103 ext. 5<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=320
style='width:240.0pt'>
<tr>
<td style='padding:0in 0in 0in 0in'>
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 align=right
width=320 style='width:240.0pt'>
<tr>
<td style='padding:0in 0in 0in 0in'>
<table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width=320
style='width:240.0pt;border:solid #666666 1.0pt'>
<tr>
<td width="100%" style='width:100.0%;border:none;background:white;
padding:.75pt .75pt .75pt .75pt'>
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0
width="100%" style='width:100.0%'>
<tr>
<td style='padding:2.25pt 2.25pt 2.25pt 3.75pt'>
<p class=MsoNormal><span style='font-size:14.0pt;font-family:"Verdana","sans-serif"'>Mary
K. Leffler<o:p></o:p></span></p>
</td>
<td style='padding:2.25pt 3.75pt 2.25pt 2.25pt'>
<p class=MsoNormal align=right style='text-align:right'><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><img
border=0 width=55 height=59 id="Picture_x0020_1"
src="cid:image001.png@01C9E857.A145BA30"
alt="cid:image001.png@01C9E857.A145BA30"></span><span style='font-size:
10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
</td>
</tr>
</table>
</td>
<td style='border:none;background:white;padding:.75pt .75pt .75pt .75pt'></td>
</tr>
<tr>
<td colspan=2 style='border:none;padding:.75pt .75pt .75pt .75pt'>
<table class=MsoNormalTable border=0 cellpadding=0 align=right
width="100%" style='width:100.0%'>
<tr style='height:.75pt'>
<td valign=top style='padding:.75pt .75pt 3.0pt 3.0pt;height:.75pt'>
<p class=MsoNormal style='mso-line-height-alt:.75pt'><i><span
style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:#005B5B'>Executive
Director</span></i><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#005B5B'> <o:p></o:p></span></p>
</td>
<td valign=top style='padding:.75pt 3.0pt 3.0pt .75pt;height:.75pt'>
<p class=MsoNormal align=right style='text-align:right;mso-line-height-alt:
.75pt'><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#005B5B'>Southeast Regional Library System (SERLS)</span></b><span
style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:#005B5B'><br>
<a
href="http://maps.yahoo.com/py/maps.py?Pyt=Tmap&addr=252+W.+13th+St.&csz=Wellston%2C+OH+45692&country=us"
target="_blank"><span style='color:#005B5B;text-decoration:none'>252 W.
13th St.<br>
Wellston, OH 45692</span></a> <o:p></o:p></span></p>
</td>
</tr>
<tr style='height:.75pt'>
<td valign=bottom style='padding:.75pt .75pt 3.0pt 3.0pt;height:.75pt'>
<p class=MsoNormal style='mso-line-height-alt:.75pt'><span
style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:#005B5B'><a
href="mailto:dirserls@oplin.org" target="_blank"><span
style='color:#005B5B;text-decoration:none'>dirserls@oplin.org</span></a><br>
<a href="http://www.serls.org/" target="_blank"><span style='color:
#005B5B;text-decoration:none'>http://www.serls.org/</span></a> <o:p></o:p></span></p>
</td>
<td valign=bottom style='padding:.75pt 3.0pt 3.0pt .75pt;height:.75pt'>
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0
align=right>
<tr>
<td nowrap style='padding:.75pt .75pt .75pt .75pt'>
<p class=MsoNormal align=right style='text-align:right'><span
style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:#005B5B'>tel:
<br>
fax: <o:p></o:p></span></p>
</td>
<td nowrap style='padding:.75pt .75pt .75pt 3.0pt'>
<p class=MsoNormal align=right style='text-align:right'><span
style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:#005B5B'>(740)
384-2103 x5<br>
(740) 384-2106 <o:p></o:p></span></p>
</td>
</tr>
</table>
</td>
</tr>
</table>
</td>
</tr>
</table>
</td>
<td style='padding:0in 0in 0in 0in'></td>
</tr>
</table>
</td>
</tr>
<tr>
<td style='background:#408080;padding:0in 0in 0in 0in'>
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%"
style='width:100.0%'>
<tr>
<td style='padding:2.25pt 2.25pt 2.25pt 2.25pt'>
<p class=MsoNormal align=center style='text-align:center'><span
style='font-size:12.0pt;font-family:"Times New Roman","serif"'><a
href="http://www.plaxo.com/signature?src=client_sig_212_1_photo_sig&lang=en"
target="_blank"><i><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";
color:white'>Want a signature like this?</span></i></a><o:p></o:p></span></p>
</td>
</tr>
</table>
</td>
</tr>
</table>
<p class=MsoNormal><o:p> </o:p></p>
</div>
</body>
</html>