<div>Jim,</div>
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<div>Thanks so much for your suggestions. I will definitely be trying these ideas out.</div>
<div> </div>
<div>~Dave<br><br></div>
<div class="gmail_quote">On Mon, Jun 7, 2010 at 7:49 AM, JKENZIG <span dir="ltr"><<a href="mailto:JKENZIG@cuyahogalibrary.org">JKENZIG@cuyahogalibrary.org</a>></span> wrote:<br>
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<p class="MsoNormal"><span style="COLOR: #1f497d; FONT-SIZE: 11pt">Hi Dave,</span></p>
<p class="MsoNormal"><span style="COLOR: #1f497d; FONT-SIZE: 11pt">It can be a few things going on. One thing that we have found that helps is installing the latest version of Windows Mobile Active Sync. It has updated and additional USB drivers that help. If you uninstall it then, the drivers stay on the system. Next make sure that you put a key in every usb port as admin(cleanslate disabled) so the drivers get installed to each one.</span></p>
<p class="MsoNormal"><span style="COLOR: #1f497d; FONT-SIZE: 11pt"> </span></p>
<p class="MsoNormal"><span style="COLOR: #1f497d; FONT-SIZE: 11pt"> I don’t see that you have mentioned trying to hold the shift key down when inserting the usb key drive. This bypasses the installation on U3 drives and works for some others. Give that a shot, ymmv.</span></p>
<p class="MsoNormal"><span style="COLOR: #1f497d; FONT-SIZE: 11pt"> </span></p>
<p class="MsoNormal"><span style="COLOR: #1f497d; FONT-SIZE: 11pt">I would also suggest that you disable cleanslate first prior to installing activesync and plugging the key in each device so the drivers remain on the system. </span></p>
<p class="MsoNormal"><span style="COLOR: #1f497d; FONT-SIZE: 11pt"> </span></p>
<p class="MsoNormal"><span style="COLOR: #1f497d; FONT-SIZE: 11pt">I also noticed that Cleanslate has a KB on this issue for their latest version <a href="http://www.fortresgrand.com/support/kbviewarticle.asp?ID=1001109" target="_blank">http://www.fortresgrand.com/support/kbviewarticle.asp?ID=1001109</a></span></p>
<p class="MsoNormal"><span style="COLOR: #1f497d; FONT-SIZE: 11pt">Solution… reboot computer if drive is not recognized… ya right. </span></p>
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<p class="MsoNormal"><span style="COLOR: #1f497d; FONT-SIZE: 11pt"> </span></p>
<p class="MsoNormal"><span style="COLOR: #1f497d; FONT-SIZE: 11pt">Regards,</span></p>
<p class="MsoNormal"><b><span style="COLOR: #1f497d">Jim Kenzig</span></b></p>
<p class="MsoNormal"><i><span style="COLOR: #1f497d; FONT-SIZE: 10pt">Software Applications Engineer</span></i><i><span style="COLOR: #1f497d; FONT-SIZE: 11pt"></span></i></p>
<p class="MsoNormal"><span style="COLOR: #1f497d; FONT-SIZE: 10pt">Cuyahoga County Public Library </span></p>
<p class="MsoNormal"><span style="COLOR: #1f497d; FONT-SIZE: 11pt"> </span></p></div>
<p class="MsoNormal"><b><span style="FONT-SIZE: 10pt">From:</span></b><span style="FONT-SIZE: 10pt"> <a href="mailto:oplintech-bounces@oplin.org" target="_blank">oplintech-bounces@oplin.org</a> [mailto:<a href="mailto:oplintech-bounces@oplin.org" target="_blank">oplintech-bounces@oplin.org</a>] <b>On Behalf Of </b>dave menninger<br>
<b>Sent:</b> Friday, June 04, 2010 10:04 AM<br><b>To:</b> <a href="mailto:oplintech@oplin.org" target="_blank">oplintech@oplin.org</a><br><b>Subject:</b> [OPLINTECH] USB Drives</span></p>
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<p class="MsoNormal">Hello OPLINTECH,</p></div>
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<p class="MsoNormal">I'm long time reader, first time poster. I'm in the Computer Services department at the Public Library of Cincinnati and Hamilton County. We've recently been having big problem cropping up with USB drives on our public devices for our patrons to use. So my request here is a two-parter. First I'm interested in what other libraries are doing. Second, I'd be interested to hear if anyone has some ideas on troubleshooting this specific problem we're having.</p>
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<p class="MsoNormal"> </p></div>
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<p class="MsoNormal">How many of you are allowing patrons to use their own USB drives on the public PCs and is there anything special you do to allow this?</p></div>
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<p class="MsoNormal">Here's the problem we're having: We have recently been rolling out a large number of new computers and they're set up differently than anything we've put out before. When we build the machines and test them, USB flash drives work perfectly. After some unknown about of time after putting them out in the public - on the scale of days to weeks - they get to the point where inserting USB drive brings up the Found New Hardware Wizard. This in turn brings up a box asking for an administrator password since you must be administrator to install new devices. This whole process makes it impossible for patrons to use USB drives. An interesting thing is that if you put in an administrator's credentials and follwo through the wizard, it claims that the device driver is unsigned and you have to tell it to continue anyway. It's not clear to us what could cause this behavior to crop up on a machine where it initially was working just fine.</p>
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<p class="MsoNormal"> </p></div>
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<p class="MsoNormal">Here's a little more background on the machines: They're Windows XP, they're imaged using Altiris Deployment Console, they have CleanSlate, they're on a Windows domain and have domain users, the users have no roaming profile. Let me know what other info might be relevant.</p>
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<p class="MsoNormal"> </p></div>
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<p class="MsoNormal">Finally, I'll say thanks in advance for any feedback that anyone out there might have. We'd really appreciate it since we're feeling a bit stumped by this right now.</p></div>
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<p class="MsoNormal">Thanks!</p></div>
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<div>
<p class="MsoNormal">Dave Menninger</p></div>
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<p class="MsoNormal">PC Specialist</p></div>
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<p class="MsoNormal">The Public Library of Cincinnati and Hamilton County</p></div></div></div></div></div></blockquote></div><br>