I would echo what Mr Neeper said, and add that whenever a batch of units are purchased at the same time, it is likely they will have component parts that were also purchased in a batch and unfortunately it can make it appear that an entire line/model of computers are bad when it was just a single bad batch.<br>
<br>I have had nearly a dozen years experience with Dell support. And, overlooking a short outsourcing of support blunder a few years ago, the support has been stellar. Even when I may not have deserved it. Most recently Dell worked to solve a problem with a new model of laptop I purchased for my own desk. The online purchase details said it was capable of supporting "up to 2 32" digital monitors" I had 2 19" analog monitors and thought "Cool I'll buy it" That was in Feb. of '09. I could not get it to use both monitors without an elaborate ritual that often took 30 mins to execute (at boot up). To shorten an already tedious story, Dell techs worked with me replacing parts and on one occasion replaced everything except the hard drive for 6 months, we all gave up and Dell replaced the unit with a Precision Workstation, that offered the same monitor feature. It was worse. .After another couple of months one tech finally asked their product placement/marketing folks why it wouldn't do what it said it would. Their, answer... It never could do 2 analog monitors. Needless to say I was close to panic as I envisioned getting stuck with a laptop that wouldn't allow me dual monitors, without an expensive purchase I had no approval to make. I was wrong. Dell sent me 2 brand new 19" digital monitors. I am using them both as I type.<br>
<br>Someone told me I was WAY to patient, but in the end I got what I wanted + a more powerful laptop + 2 new monitors, because Dell stuck it out with me.<br><br>We now return you to your regularly scheduled programming.<br>
<br>Bill<br><br><br><img src="http://norweld.org/Images/NorweldEmailLogo.jpg"><br><br>Bill Hardison<br>Computer Services Coordinator<br>Northwest Regional Library System (NORWELD)<br>419-352-2903<br>Yahoo - TechnobraryGeek<br>
AOL - aTechnobraryGeek<br><br><blockquote style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"><i>You rush a miracle man, you get rotten miracles.</i><span></span><span></span><br>
Miracle Max: The Princess Bride (1987)</blockquote><br><br><div style="margin: 0pt;" name="sig_45b3b0c58e"></div><div class="gmail_quote">On Thu, Oct 28, 2010 at 1:00 PM, Pantuso, Frank <span dir="ltr"><<a href="mailto:fpantuso@akronlibrary.org">fpantuso@akronlibrary.org</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<div link="blue" vlink="purple" lang="EN-US">
<div>
<p class="MsoNormal"><span style="font-size: 10pt;">Sorry
for any cross posting.</span></p>
<p class="MsoNormal"><span style="font-size: 10pt;"> </span></p>
<p class="MsoNormal"><span style="font-size: 10pt;">We
are currently using Dell workstations exclusively and are looking into possibly
replacing them. We have had so much trouble with the motherboards on the units,
I was considering HP as an alternative</span></p>
<p class="MsoNormal"><span style="font-size: 10pt;"> </span></p>
<p class="MsoNormal"><span style="font-size: 10pt;">Anyone
have any insight, comments or general feedback on one over the other. Could
anyone recommend some Web sites that can provide a reasonable evaluation of HP
and Dell.</span></p>
<p class="MsoNormal"><span style="font-size: 10pt;"> </span></p>
<p class="MsoNormal"><span style="font-size: 10pt;"> </span></p>
<p class="MsoNormal"><span style="font-size: 10pt;">Thanks
for any input you can provide</span></p>
<p class="MsoNormal"><span style="font-size: 10pt;"> </span></p>
<p class="MsoNormal"><span style="font-size: 10pt;">Frank
Pantuso</span></p>
<p class="MsoNormal"><span style="font-size: 10pt;">Network
Services Coordinator</span></p>
<p class="MsoNormal"><span style="font-size: 10pt;">Akron-Summit
County Public Library</span></p>
</div>
</div>
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