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<DIV style="FONT-FAMILY: 'Calibri'; COLOR: #000000; FONT-SIZE: 12pt">
<DIV>We have seen this happen quite frequently lately. </DIV>
<DIV>We’re running XP with IE8 on our public computers</DIV>
<DIV>and I’m running Win7 with IE8, Firefox, and Chrome</DIV>
<DIV>on my own station. We have also seen an issue</DIV>
<DIV>where Yahoo repeatedly refuses to log in, even </DIV>
<DIV>though the user ID and password are correct. This</DIV>
<DIV>has been especially noticeable in the past month.</DIV>
<DIV> </DIV>
<DIV>We haven’t been able to duplicate the situation either,</DIV>
<DIV>but I’ve been working with people when it happened.</DIV>
<DIV>It seems to go in fits and starts – will work reliably for</DIV>
<DIV>a while, then whammo! it doesn’t work until we reboot.</DIV>
<DIV> </DIV>
<DIV>Not sure what’s going on but it is very frustrating.</DIV>
<DIV>We’ve had some people who couldn’t get in for a day</DIV>
<DIV>or two.</DIV>
<DIV> </DIV>
<DIV style="FONT-FAMILY: 'Calibri'; COLOR: #000000; FONT-SIZE: 12pt">Lynne
Welch<BR>Herrick Memorial Library<BR>Wellington, Ohio USA<BR>tel
440-647-2120</DIV>
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style="FONT-STYLE: normal; DISPLAY: inline; FONT-FAMILY: 'Calibri'; COLOR: #000000; FONT-SIZE: small; FONT-WEIGHT: normal; TEXT-DECORATION: none">
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<DIV> </DIV>
<DIV style="BACKGROUND: #f5f5f5">
<DIV style="font-color: black"><B>From:</B> <A title=steve@nbpubliclibrary.org
href="mailto:steve@nbpubliclibrary.org">Stephen Cram</A> </DIV>
<DIV><B>Sent:</B> Thursday, December 15, 2011 10:58 AM</DIV>
<DIV><B>To:</B> <A title=oplintech@oplin.org
href="mailto:oplintech@oplin.org">OPLIN Tech List</A> </DIV>
<DIV><B>Subject:</B> Re: [OPLINTECH] Yahoo mail issue</DIV></DIV></DIV>
<DIV> </DIV></DIV>
<DIV
style="FONT-STYLE: normal; DISPLAY: inline; FONT-FAMILY: 'Calibri'; COLOR: #000000; FONT-SIZE: small; FONT-WEIGHT: normal; TEXT-DECORATION: none">
<DIV><FONT face="Book Antiqua">I've had a couple of friends complain about Yahoo
mail freezing up lately. </FONT></DIV>
<DIV><FONT face="Book Antiqua">I've had it happen once to me when helping a
patron with his email. It just happened for no apparent
reason. I rebooted Firefox and it Yahoo worked normal again.
</FONT></DIV>
<DIV><FONT face="Book Antiqua">I'd guess the problem is at Yahoo's end.
Sent an email to their "contact us" link but so far no reply.</FONT> </DIV>
<DIV><FONT face="Book Antiqua"></FONT> </DIV>
<DIV><FONT face="Book Antiqua">Steve Cram</FONT></DIV>
<DIV><FONT face="Book Antiqua"></FONT> </DIV>
<DIV><FONT face="Book Antiqua">North Baltimore Public Library</FONT></DIV>
<DIV><FONT face="Book Antiqua"></FONT> </DIV>
<DIV><FONT face="Book Antiqua"></FONT> </DIV>
<DIV>----- Original Message ----- </DIV>
<BLOCKQUOTE
style="BORDER-LEFT: #000000 2px solid; PADDING-LEFT: 5px; PADDING-RIGHT: 0px; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px">
<DIV
style="FONT: 10pt arial; BACKGROUND: #e4e4e4; font-color: black"><B>From:</B>
<A title=J.Lack@rrpl.org href="mailto:J.Lack@rrpl.org">Jim Lack</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=oplintech@oplin.org
href="mailto:oplintech@oplin.org">oplintech@oplin.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Wednesday, December 14, 2011 12:13
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [OPLINTECH] Yahoo mail
issue</DIV>
<DIV> </DIV>
<DIV class=WordSection1>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt">I was
wondering if anyone has come across the following problem with Yahoo
mail. In our Public computer center, we are running Windows 7 along with
Internet Explorer 9. We have had a number of patrons comment that when
they are in their Yahoo mail, Yahoo mail will all of a sudden lock up on
them. The only way around this is to kill the IE session and have them
get back into their email. We have suggested trying a different browser
to see if the same thing happens. According to one patron, it happens in
Firefox as well, so it doesnt appear to be a browser specific problem.
What is frustrating is when we try to troubleshoot this problem, we cannot
duplicate the problem. I have seen it happen on more than one occasion
but when we sit down and try to duplicate the issue, we cannot get it to
fail. This is a random issue and does not happen all the time. I
dont recall us having any complaints when we were running Windows XP and
older versions of web browsers on our previous computers. We use
mandatory profiles for our Public computer logins (Childrens, Teens and
Adults). So far, this problem has only been reported in the Adult area
so I do not know if it is just tied to the Adult profile. Then again, I
dont know how often Teens or Children are getting in and using Yahoo
mail. If anyone has any suggestions on how to troubleshoot this issue,
can you send them our way?<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt"><o:p></o:p></SPAN> </P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt">Thanks in
Advance,<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt"><o:p></o:p></SPAN> </P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt"><o:p></o:p></SPAN> </P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt">Jim
Lack<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'">Network
Manager<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'Times New Roman','serif'">Rocky
River Public Library<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'Times New Roman','serif'">1600
Hampton Rd.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="FONT-FAMILY: 'Times New Roman','serif'">Rocky
River, OH 44116<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'">440-333-7610
x3765<o:p></o:p></SPAN></P>
<P class=MsoNormal><FONT
size=3></FONT> </P></DIV></BLOCKQUOTE></DIV></DIV></DIV></BODY></HTML>