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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hello all,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I have a question for those of you who use the CASSIE reservation system. We have been using the system for almost a year. We have had no problems with guest passes until just the past couple of days. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Our passes allow 800 minutes and are set to a full day of use. Some patrons will use a pass, leave for a few hours, then come back and use the same pass again the same day. Other patrons use a pass, turn it back in to the desk, then the pass gets handed back out to another patron and they use it, with no problem.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Lately we receive an “invalid account” message from roughly 20% of the guest passes we print. We stopped reusing passes. Our parameters for duration and permissions have not been adjusted. We print fresh passes when we run out of “valid” guest accounts, so that is the quick fix. But I am curious about the issue. Has anyone else had this issue?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thank you in advance,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Jan M. Berger<o:p></o:p></p><p class=MsoNormal>IT Coordinator<o:p></o:p></p><p class=MsoNormal>Lebanon Public Library<o:p></o:p></p><p class=MsoNormal>101 South Broadway<o:p></o:p></p><p class=MsoNormal>Lebanon, OH 45036<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><a href="http://www.lebanonlibrary.org">www.lebanonlibrary.org</a><o:p></o:p></p><p class=MsoNormal>Phone: (513) 932-2665<o:p></o:p></p><p class=MsoNormal>Fax: (513) 932-7323<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>