<div dir="ltr">My own "favorite" head-meets-desk moment was a complete Fail on my part many years ago to diagnose an audio problem on my own laptop. Sound had suddenly stopped working, but I didn't have a strong need to use it and so wasn't in a hurry to get it fixed. Some few weeks passed and the one-year warranty expiration was approaching, Because I used the laptop as my primary work computer, it was an extreme inconvenience to be without it for the one-to-two weeks round-trip it would take to/from the manufacturer. Even so, I figured I probably ought to go ahead and send the laptop back to have it fixed under warranty.<div>
<br></div><div style>Fortunately, it arrived after only about one week. A standard repair slip was included with the laptop to inform the end user (me) what repairs had been made. Hand-written on the slip was simply, "Turned up volume control." Not using audio all that much on the laptop, I had forgotten that there was a small volume control on the side of the laptop. I'm sure the manufacturer's service tech had a good laugh at my expense. My boss at the time certainly did.</div>
<div style><br></div><div style>There's probably a lesson in there somewhere.</div><div style><br></div><div style>Chad</div><div style><br></div><div style><br></div></div><div class="gmail_extra"><br clear="all"><div>
______________________________<br><b>Chad Neeper</b><br><font size="1">Senior Systems Engineer</font><br><br><b>Level 9 Networks</b><br><font size="1">740-548-8070 (voice)<br>866-214-6607 (fax)</font><br><br><font size="1"><i>Full LAN/WAN consulting services -- Specialized in libraries and schools</i></font><br>
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<br><br><div class="gmail_quote">On Thu, Jan 10, 2013 at 10:07 AM, Laura Solomon <span dir="ltr"><<a href="mailto:laura@oplin.org" target="_blank">laura@oplin.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div><div style="font-size:12pt;font-family:Arial"><span>Hello,</span><div><span><br></span></div><div><span>I'm putting together an updated version of a presentation I did several years ago, called "What Your Tech Wants You to Know." It includes how to communicate technology problems to library techs and how to approach problems so that staff can do some basic troubleshooting of their own.</span></div>
<div><span><br></span></div><div><span>I'd love to be able to share some real-life stories from you all (no identifying details, please) about things you've had to deal with: you know, those moments when you drove out to a branch, only discover that the thing wasn't plugged in, or when someone called you about a broken "cupholder." :) (Is that last one an urban myth, or has that ever really happened, I wonder?) Things that were especially frustrating, and especially those that could have been avoided or solved easily by some action (or knowledge) on the part of the library staff.</span></div>
<div><span><br></span></div><div><span>I won't share your name or your library with the attendees--just the story. Feel free to share here on the list, or to email me directly at <a href="mailto:laura@oplin.org" target="_blank">laura@oplin.org</a>. Thanks in advance for your help!</span></div>
<div><span><br></span></div><div><span>Laura<br><br><span name="x"></span>--<br><br><strong>Laura Solomon, </strong><font style="font-weight:bold" size="1">MCIW, MLS</font><br><font><em>Library Services Manager</em></font>, <font>Ohio Public Library Information Network (OPLIN)<br>
<span><a href="tel:%28614%29%20728-5252" value="+16147285252" target="_blank">(614) 728-5252</a></span> (voice) | <a href="tel:%28614%29%20728-5256" value="+16147285256" target="_blank">(614) 728-5256</a> (fax)<br><span></span><a href="mailto:laura@oplin.org" target="_blank">laura@oplin.org</a> |<span><a href="http://www.oplin.org/" target="_blank">http://www.oplin.org/</a></span></font><span name="x"></span><br>
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