<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: times new roman,new york,times,serif; font-size: 12pt; color: #000000'>I share the vendor's response-- I'm removing the specifics, lest I be sued for libel or something... I did not edit content (typos?) in the message.<div><br></div><div><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: medium; font-family: 'Times New Roman', serif; background-color: rgb(255, 255, 255);"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(68, 84, 106);">Hi Tim.</span></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: medium; font-family: 'Times New Roman', serif; background-color: rgb(255, 255, 255);"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(68, 84, 106);"> </span></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: medium; font-family: 'Times New Roman', serif; background-color: rgb(255, 255, 255);"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(68, 84, 106);">You have been a loyal customer of ours since 2004. What do you think will change when you upgrade our servers. Windows is still going to fragment your data and without Diskeeper installed, you will nothing to prevent fragmentation from occurring. Why not continue using the software and see for yourself how efficient it will keep your servers running. Please advise.</span></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: medium; font-family: 'Times New Roman', serif; background-color: rgb(255, 255, 255);"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(68, 84, 106);"> </span></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: medium; font-family: 'Times New Roman', serif; background-color: rgb(255, 255, 255);"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(68, 84, 106);">Regarding your inquiry concerning a refund, it is not our policy to give refunds on existing maintenance contracts.</span></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: medium; font-family: 'Times New Roman', serif; background-color: rgb(255, 255, 255);"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(68, 84, 106);"> </span></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: medium; font-family: 'Times New Roman', serif; background-color: rgb(255, 255, 255);"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(68, 84, 106);">Sincerely,</span></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: medium; font-family: 'Times New Roman', serif; background-color: rgb(255, 255, 255);"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(68, 84, 106);"> </span></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: medium; font-family: 'Times New Roman', serif; background-color: rgb(255, 255, 255);"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(68, 84, 106);">M</span></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: medium; font-family: 'Times New Roman', serif; background-color: rgb(255, 255, 255);"><b style="color: windowtext; font-size: 12pt;"><span style="font-size: 10pt; font-family: Tahoma, sans-serif;">From:</span></b><span style="color: windowtext; font-size: 10pt; font-family: Tahoma, sans-serif;"> Tim Burns [mailto:tim.burns@birchard.lib.oh.us] </span></p><div style="font-family: 'Times New Roman'; font-size: medium; background-color: rgb(255, 255, 255);"><div style="border-style: solid none none; border-top-color: rgb(181, 196, 223); border-top-width: 1pt; padding: 3pt 0in 0in;"><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; color: windowtext;"><span style="font-size: 10pt; font-family: Tahoma, sans-serif;"><b>Sent:</b> Monday, <span class="Object" id="OBJ_PREFIX_DWT778_com_zimbra_date" style="color: rgb(0, 0, 139); cursor: pointer;">July 15, 2013</span> 7:51 AM<br><b>To:</b> M<br><b>Subject:</b> Re: Maintenance Contract Expiring</span></p></div></div><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: medium; font-family: 'Times New Roman', serif; background-color: rgb(255, 255, 255);"> </p><div style="font-family: 'Times New Roman'; font-size: medium; background-color: rgb(255, 255, 255);"><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; color: windowtext;">Dear M,</p><div><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; color: windowtext;"> </p></div><div><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; color: windowtext;">Servers have been upgraded. It is my intention to discontinue use of Diskeeper. Please let me know if a pro-rated refund is available should we discontinue before our existing maintenance is expired.</p></div><div><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; color: windowtext;"> </p></div><div><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; color: windowtext;">Thanks,</p></div><div><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; color: windowtext;">Tim Burns</p></div><p class="MsoNormal" style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; color: windowtext;"><br></p></div></div></div></body></html>