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<DIV>Sadly, I've had to draw the line a few times. Its awkward to do, but it was taking up so much of my time I had no choice.</DIV>
<DIV>I try to explain that I can only give limited help and have them actually do the download following our cheat sheet while I supervise. Most are OK when I explain it although one woman proclaimed (loudly) that she was never going to download another Ebook from our Library. </DIV>
<DIV>I think it fits into the category of use your best discretion when talking to them. I don't think there's a right or wrong answer.</DIV>
<DIV><FONT size=4></FONT> </DIV>
<DIV>Stephen Cram</DIV></DIV></DIV>
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<DIV><FONT size=2>Facilities Coordinator</FONT></DIV>
<DIV style="FONT-FAMILY: Arial"><FONT size=2>North Baltimore Public Library</FONT></DIV>
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<DIV style="FONT-SIZE: 11pt" dir=ltr><I><B>From:</B></I> <A href="mailto:bschultz@yourppl.org">Becky Schultz</A></DIV>
<DIV style="FONT-SIZE: 11pt" dir=ltr><I><B>Date:</B></I> 8/5/2013 10:25:05 AM</DIV>
<DIV style="FONT-SIZE: 11pt" dir=ltr><I><B>To:</B></I> <A href="mailto:oplintech@lists.oplin.org">oplintech@lists.oplin.org</A></DIV>
<DIV style="FONT-SIZE: 11pt" dir=ltr><I><B>Subject:</B></I> [OPLINTECH] Patron Assistance</DIV></DIV>
<DIV> </DIV>
<DIV>Hello,</DIV>
<DIV> </DIV>
<DIV>We have more and more patrons relying on us for help with their personal</DIV>
<DIV>devices, and I would like to know how far staff at other libraries go</DIV>
<DIV>in helping patrons. We have classes where they can bring devices in to</DIV>
<DIV>learn how to use them, and we will do one on one sessions to help them</DIV>
<DIV>learn to download eBooks or similar, but some people are beginning to</DIV>
<DIV>expect a full repair shop Where do you draw the line as far as</DIV>
<DIV>software and/or even hardware assistance? We are planning to update our</DIV>
<DIV>procedures, and post a notice that we cannot do extensive diagnostics or</DIV>
<DIV>repairs for personal devices. Any suggestions would be appreciated!</DIV>
<DIV> </DIV>
<DIV>--</DIV>
<DIV> </DIV>
<DIV>Thanks,</DIV>
<DIV>Becky</DIV>
<DIV>_______________________________________________</DIV>
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