<div dir="ltr">One of our member libraries was directly contacted by someone from InfoTek (not InfoTech) here is a excerpt from an email we recieved from the director.<div><br></div><div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex">
Last week I was contacted by a man that sounded like he was from India saying that I am a tech support customer of Info Tech and that I pay $200.00 annually for this service. I told him that I have never worked with a vendor with that name and do not have an annual maintenance agreement. He was rude and kept insisting that I do. He wanted me to access something on my computer while we were talking and I said no. He was irritated when I told him I was going to check with the regional library system and the State Library of Ohio. He said, are you reporting me? You will be sorry.<br>
<br>What the heck? Have you heard from any other libraries about something like this? If this is part of the State Library of Ohio or the Regional Library System? If so, please enlighten me.</blockquote></div><div style="font-family:Calibri;font-size:16px">
<br></div><div style="font-family:Calibri;font-size:16px">This is a known scam. There is a warning page on the legitimate InfoTech website. <a href="http://www.infotech.us/eula/181-scam-warning" style="font-family:arial;font-size:small">http://www.infotech.us/eula/181-scam-warning</a></div>
<div style="font-family:Calibri;font-size:16px"><br></div><div style="font-family:Calibri;font-size:16px">Here are a couple of excerpts from a <a href="http://microsoft.com">microsoft.com</a> page on the same subject:</div>
<div style="font-family:Calibri;font-size:16px"><br></div><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px"><div style="font-family:Calibri;font-size:16px"><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex">
Cybercriminals often use publicly available phone directories so they might know your name and other personal information when they call you. They might even guess what operating system you're using. </blockquote><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex">
</blockquote></div><div style="font-family:Calibri;font-size:16px"><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex">
Once they've gained your trust, they might ask for your user name and password or ask you to go to a website to install software that will let them access your computer to fix it. Once you do this, your computer and your personal information is vulnerable. </blockquote>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex"> </blockquote></div><div style="font-family:Calibri;font-size:16px">
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex"><strong>Do not trust unsolicited calls. Do not provide any personal information.</strong></blockquote>
</div><div style="font-family:Calibri;font-size:16px"><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex">Here are some of the organizations that cybercriminals claim to be from:</blockquote>
</div></blockquote><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px"><div style="font-family:Calibri;font-size:16px"><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex">
<ul><li>Windows Helpdesk<br></li><li>Windows Service Center<br></li><li>Microsoft Tech Support<br></li><li>Microsoft Support<br></li><li>Windows Technical Department Support Group<br></li><li>Microsoft Research and Development Team (Microsoft R & D Team)<br>
</li></ul></blockquote></div></blockquote><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px"><div style="font-family:Calibri;font-size:16px"><br></div></blockquote><div><div><font face="Calibri" size="3"><b>How to protect yourself from telephone tech support scams</b></font></div>
<div><font face="Calibri" size="3"><br></font></div><div><font face="Calibri" size="3">If someone claiming to be from Microsoft tech support calls you:</font></div><div><font face="Calibri" size="3"><br></font></div></div>
<blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex">
<ul><li><span style="font-family:Calibri;font-size:medium">Do not purchase any software or services.</span><br></li><li><span style="font-family:Calibri;font-size:medium">Ask if there is a fee or subscription associated with the "service." If there is, hang up.</span><br>
</li><li><span style="font-family:Calibri;font-size:medium">Never give control of your computer to a third party unless you can confirm that it is a legitimate representative of a computer support team with whom you are already a customer.</span><br>
</li><li><span style="font-family:Calibri;font-size:medium">Take the caller's information down and immediately report it to your local authorities.</span><br></li><li><span style="font-family:Calibri;font-size:medium">Never provide your credit card or financial information to someone claiming to be from Microsoft tech support.</span></li>
</ul></blockquote><div><br></div></div></blockquote><p><img alt="v-card QR scan code" src="http://norweld.org/Images/vcard_qrcode.png" style="width:100px;min-height:100px;margin:5px;float:left"><br><b>Bill Hardison</b><br>
Computer Services Coordinator<br>Northwest Regional Library System (NORWELD)<br>
<a href="tel:419-352-2903" value="+14193522903" target="_blank">419-352-2903</a><span dir="ltr"></span><br><b>Yahoo IM - TechnobraryGeek</b><i><br><br>You rush a miracle man, you get rotten miracles.</i><br>Miracle Max: The Princess Bride (1987)</p>
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