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</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=EN-US link=blue vlink=purple style='tab-interval:.5in;margin-left:7.5pt;margin-top:3.75pt;margin-right:7.5pt'><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-ascii-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:minor-bidi;color:#1F497D'>Stephen:<o:p></o:p></span></p><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><a name="_MailAutoSig"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-ascii-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:minor-bidi;color:#1F497D'>I cleared the Bios and tried reinstalling a new OS.<span style='mso-spacerun:yes'> </span>Basically the computer read the HD as having no access so that failed as Chad stated.<span style='mso-spacerun:yes'> </span>I need Dell to give me a backdoor password or the hard drives are unless. <o:p></o:p></span></a></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='mso-bookmark:_MailAutoSig'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-ascii-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:minor-bidi;color:#1F497D'><o:p> </o:p></span></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='mso-bookmark:_MailAutoSig'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-ascii-theme-font:minor-latin;mso-fareast-font-family:"Times New Roman";mso-fareast-theme-font:minor-fareast;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-no-proof:yes'>Mike Hensel<o:p></o:p></span></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='mso-bookmark:_MailAutoSig'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-ascii-theme-font:minor-latin;mso-fareast-font-family:"Times New Roman";mso-fareast-theme-font:minor-fareast;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-no-proof:yes'>Director, MLIS<o:p></o:p></span></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='mso-bookmark:_MailAutoSig'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-ascii-theme-font:minor-latin;mso-fareast-font-family:"Times New Roman";mso-fareast-theme-font:minor-fareast;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-no-proof:yes'>London Public Library<o:p></o:p></span></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='mso-bookmark:_MailAutoSig'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-ascii-theme-font:minor-latin;mso-fareast-font-family:"Times New Roman";mso-fareast-theme-font:minor-fareast;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-no-proof:yes'>20 E. First Street<o:p></o:p></span></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='mso-bookmark:_MailAutoSig'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-ascii-theme-font:minor-latin;mso-fareast-font-family:"Times New Roman";mso-fareast-theme-font:minor-fareast;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-no-proof:yes'>London, OH 43140<o:p></o:p></span></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='mso-bookmark:_MailAutoSig'></span><a href="www.mylondonlibrary.org"><span style='mso-bookmark:_MailAutoSig'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-ascii-theme-font:minor-latin;mso-fareast-font-family:"Times New Roman";mso-fareast-theme-font:minor-fareast;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:minor-bidi;color:#0563C1;mso-themecolor:hyperlink;mso-no-proof:yes'>www.mylondonlibrary.org</span></span><span style='mso-bookmark:_MailAutoSig'></span></a><span style='mso-bookmark:_MailAutoSig'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-ascii-theme-font:minor-latin;mso-fareast-font-family:"Times New Roman";mso-fareast-theme-font:minor-fareast;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-no-proof:yes'><o:p></o:p></span></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='mso-bookmark:_MailAutoSig'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-ascii-theme-font:minor-latin;mso-fareast-font-family:"Times New Roman";mso-fareast-theme-font:minor-fareast;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-no-proof:yes'>740-852-9543<o:p></o:p></span></span></p><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='mso-bookmark:_MailAutoSig'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-ascii-theme-font:minor-latin;mso-fareast-font-family:"Times New Roman";mso-fareast-theme-font:minor-fareast;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:minor-bidi;color:#1F497D;mso-no-proof:yes'>Mobile 614-325-1429<o:p></o:p></span></span></p></div><span style='mso-bookmark:_MailAutoSig'></span><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-ascii-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:minor-bidi;color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><a name="_MailOriginal"><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>From:</span></b></a><span style='mso-bookmark:_MailOriginal'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'> oplintech-bounces@lists.oplin.org [mailto:oplintech-bounces@lists.oplin.org] <b>On Behalf Of </b>Stephen Cram<br><b>Sent:</b> Wednesday, November 20, 2013 10:51 AM<br><b>To:</b> Oplin Tech list<br><b>Subject:</b> Re: [OPLINTECH] Potential Computer Vandalism<o:p></o:p></span></span></p></div></div><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'><o:p> </o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt:1.5pt 1.5pt 1.5pt 1.5pt'><tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'><td width="100%" style='width:100.0%;padding:1.5pt 1.5pt 1.5pt 1.5pt'><div id="INCREDI_TEXT_AREA"><div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='mso-bookmark:_MailOriginal'><span style='mso-fareast-font-family:"Times New Roman"'>All other issues aside, I believe you can salvage the hard drives by attaching to another PC and formatting them and then re-installing it in the old PC and reloading Windows and beginning again.<o:p></o:p></span></span></p></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='mso-bookmark:_MailOriginal'><span style='mso-fareast-font-family:"Times New Roman"'> <o:p></o:p></span></span></p></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='mso-bookmark:_MailOriginal'><span style='mso-fareast-font-family:"Times New Roman"'>And if you identify the culprit, I can send you some toothpicks to shove under their fingernails if you'd like. I recently found gum shoved into an SD card reader so I'm saving some of my toothpicks for use here.<o:p></o:p></span></span></p></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='mso-bookmark:_MailOriginal'><span style='mso-fareast-font-family:"Times New Roman"'> <o:p></o:p></span></span></p></div></div></div><div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='mso-bookmark:_MailOriginal'><span style='mso-fareast-font-family:"Times New Roman"'> <o:p></o:p></span></span></p></div><div id=IncrediOriginalFontSize><div id=INCREDISIGNATUREID><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='mso-bookmark:_MailOriginal'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Stephen Cram<o:p></o:p></span></span></p></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='mso-bookmark:_MailOriginal'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Facilities Coordinator</span></span><span style='mso-bookmark:_MailOriginal'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='mso-bookmark:_MailOriginal'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>North Baltimore Public Library</span></span><span style='mso-bookmark:_MailOriginal'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='mso-bookmark:_MailOriginal'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'> </span></span><span style='mso-bookmark:_MailOriginal'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='mso-bookmark:_MailOriginal'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'> <o:p></o:p></span></span></p></div></div><div id=INCREDISIGNATUREID><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='mso-bookmark:_MailOriginal'><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'>I have been known to accomplish the impossible at times. </span></span><span style='mso-bookmark:_MailOriginal'><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='mso-bookmark:_MailOriginal'><span style='font-size:10.0pt;mso-fareast-font-family:"Times New Roman"'>However, accomplishing the impossible only means the boss will add it to your regular duties.</span></span><span style='mso-bookmark:_MailOriginal'><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p></div></div><div id=IncrediOriginalMessage><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='mso-bookmark:_MailOriginal'><span style='font-size:11.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'> <o:p></o:p></span></span></p></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='mso-bookmark:_MailOriginal'><span style='font-size:11.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'> <o:p></o:p></span></span></p></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='mso-bookmark:_MailOriginal'><i><span style='font-size:11.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>-------Original Message-------</span></i></span><span style='mso-bookmark:_MailOriginal'><span style='font-size:11.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='mso-bookmark:_MailOriginal'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'> <o:p></o:p></span></span></p></div><div id=receivestrings><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt;mso-outline-level:1'><span style='mso-bookmark:_MailOriginal'><b><i><span style='font-size:11.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>From:</span></i></b></span><span style='mso-bookmark:_MailOriginal'><span style='font-size:11.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'> </span></span><a href="mailto:henselmi@oplin.org"><span style='mso-bookmark:_MailOriginal'><span style='font-size:11.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Mike Hensel</span></span><span style='mso-bookmark:_MailOriginal'></span></a><span style='mso-bookmark:_MailOriginal'><span style='font-size:11.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='mso-bookmark:_MailOriginal'><b><i><span style='font-size:11.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Date:</span></i></b></span><span style='mso-bookmark:_MailOriginal'><span style='font-size:11.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'> 11/20/2013 9:21:21 AM<o:p></o:p></span></span></p></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='mso-bookmark:_MailOriginal'><b><i><span style='font-size:11.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>To:</span></i></b></span><span style='mso-bookmark:_MailOriginal'><span style='font-size:11.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'> </span></span><a href="mailto:oplintech@lists.oplin.org"><span style='mso-bookmark:_MailOriginal'><span style='font-size:11.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>oplintech@lists.oplin.org</span></span><span style='mso-bookmark:_MailOriginal'></span></a><span style='mso-bookmark:_MailOriginal'><span style='font-size:11.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></span></p></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='mso-bookmark:_MailOriginal'><b><i><span style='font-size:11.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>Subject:</span></i></b></span><span style='mso-bookmark:_MailOriginal'><span style='font-size:11.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'> [OPLINTECH] Potential Computer Vandalism<o:p></o:p></span></span></p></div></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='mso-bookmark:_MailOriginal'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'> <o:p></o:p></span></span></p></div><div><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'>OPLINTech Libraries:<o:p></o:p></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'> <o:p></o:p></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'>I’ve got a situation where one of my patron computers last week booted up with a Security Manager Screen that basically needed a password to boot from the hard drive. We run DeepFreeze on all of the computers. I eventually had to get another hard drive sent from Dell. Last night 5 more computers displayed the same message. We lock the computers down with policies as well. I have not seen any virus alerts pop up in Symantec. We run Symantec Endpoint. I don’t believe we had the bios locked down so the only thing I can think of is someone logged into the bios and setup an password on access to the HD which is leaving our machines dead. <o:p></o:p></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'> <o:p></o:p></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'>Has anyone run across this scenario and is there any easy fixes besides getting a new hard drive and rebuilding the machine. I’m trying to determine if it was a local hack (patron at each machine) or virus.<o:p></o:p></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'> <o:p></o:p></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'>Any help would be appreciated.<o:p></o:p></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'> <o:p></o:p></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'>Mike Hensel<o:p></o:p></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'>Director, MLIS<o:p></o:p></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'>London Public Library<o:p></o:p></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'>20 E. First Street<o:p></o:p></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'>London, OH 43140<o:p></o:p></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'></span><a href="www.mylondonlibrary.org"><span style='mso-bookmark:_MailOriginal'>www.mylondonlibrary.org</span><span style='mso-bookmark:_MailOriginal'></span></a><span style='mso-bookmark:_MailOriginal'><o:p></o:p></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'>740-852-9543<o:p></o:p></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'>Mobile 614-325-1429<o:p></o:p></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'><span style='mso-bookmark:_MailOriginal'><span style='font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'> <o:p></o:p></span></span></p></div></div></div></td><span 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