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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Ron:<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>I cleared the CMOS jumpers on the motherboard which allows me to at least get to the Bios but once I’m there I cannot change or turnoff the HD password because I don’t know it – it has been set by the individuals that locked up the machines – at least that’s my guess. I tried my admin passwords but they don’t seem to work.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>I read online that Dell may have a backdoor password so I may give them a call. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='color:#1F497D'>Mike Hensel<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Director, MLIS<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>London Public Library<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>20 E. First Street<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>London, OH 43140<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><a href="www.mylondonlibrary.org"><span style='color:#0563C1'>www.mylondonlibrary.org</span></a><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>740-852-9543<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Mobile 614-325-1429<o:p></o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Ron Woods [mailto:woodsro@oplin.org] <br><b>Sent:</b> Wednesday, November 20, 2013 10:09 AM<br><b>To:</b> 'Mike Hensel'; oplintech@oplin.org<br><b>Subject:</b> RE: [OPLINTECH] Potential Computer Vandalism<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>Hi,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>is this a boot password that’s stored in the BIOS? Or some kind of encryption on the hard drive?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Does clearing the CMOS jumper on the motherboard remove the password? I wouldn’t think you have to replace the hard drive to clear a BIOS boot password, all that should be required is clearing the CMOS jumper pins on the motherboard…unless were talking about some kind of hard drive boot encryption set with a password? <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Ron Woods<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Computer Services Manager<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>St. Clairsville Public Library<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>(740)-695-2062<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><a href="http://www.stclibrary.org">http://www.stclibrary.org</a><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:oplintech-bounces@lists.oplin.org">oplintech-bounces@lists.oplin.org</a> [<a href="mailto:oplintech-bounces@lists.oplin.org">mailto:oplintech-bounces@lists.oplin.org</a>] <b>On Behalf Of </b>Mike Hensel<br><b>Sent:</b> Wednesday, November 20, 2013 9:21 AM<br><b>To:</b> <a href="mailto:oplintech@lists.oplin.org">oplintech@lists.oplin.org</a><br><b>Subject:</b> [OPLINTECH] Potential Computer Vandalism<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>OPLINTech Libraries:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I’ve got a situation where one of my patron computers last week booted up with a Security Manager Screen that basically needed a password to boot from the hard drive. We run DeepFreeze on all of the computers. I eventually had to get another hard drive sent from Dell. Last night 5 more computers displayed the same message. We lock the computers down with policies as well. I have not seen any virus alerts pop up in Symantec. We run Symantec Endpoint. I don’t believe we had the bios locked down so the only thing I can think of is someone logged into the bios and setup an password on access to the HD which is leaving our machines dead. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Has anyone run across this scenario and is there any easy fixes besides getting a new hard drive and rebuilding the machine. I’m trying to determine if it was a local hack (patron at each machine) or virus.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Any help would be appreciated.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Mike Hensel<o:p></o:p></p><p class=MsoNormal>Director, MLIS<o:p></o:p></p><p class=MsoNormal>London Public Library<o:p></o:p></p><p class=MsoNormal>20 E. First Street<o:p></o:p></p><p class=MsoNormal>London, OH 43140<o:p></o:p></p><p class=MsoNormal><a href="www.mylondonlibrary.org">www.mylondonlibrary.org</a><o:p></o:p></p><p class=MsoNormal>740-852-9543<o:p></o:p></p><p class=MsoNormal>Mobile 614-325-1429<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>