<html>
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<body bgcolor="#FFFFFF" text="#000000">
<div class="moz-cite-prefix">Please stop wasting my time with silly
questions.<br>
<br>
My initial request gave you enough details to decide the units
failed.<br>
Go to the bottom of this email and read it.<br>
<br>
With the same type request Tripplite immediately placed an order
to send 5 replacement surge protectors.<br>
<br>
NET7's are about $25 each.<br>
Do you really want to forfeit future sales of UPS's, batteries,
surge protectors for $75 ?<br>
<br>
<b>Elizabeth and Lauren</b> as you are in Schneider Media &
Press Relations possibly you need to know how APC support is
operating.<br>
BTW OPLINTECH is the list server for State Of Ohio Public
Libraries. <br>
<br>
Oh Yes. The smoke was Scarlet & Gray and formed the letters
OSU. <u>NOT</u> !<br>
<br>
Thanks for your support.<br>
<div class="moz-signature">
<meta content="text/html; charset=UTF-8"
http-equiv="content-type">
<title>Email Signature</title>
<pre class="moz-signature" cols="80">R. W. (Bob) Neeper
<a href="http://sunbury.cool-cat.org" target="_blank">Community Library</a>
44 Burrer Dr. <a href="http://maps.google.com/maps?q=40.243961,+-82.863007">Map</a>
Sunbury, Oh 43074
Tel: (740)-965-3901
<a href="http://info.cool-cat.org"><img style="border: 0px solid ; width: 100px; height: 107px;" alt="cool-cat.org" src="cid:part3.05020704.08070201@oplin.org"></a></pre>
</div>
On 11/21/2013 1:41 PM, APC by Schneider Electric wrote:<br>
</div>
<blockquote
cite="mid:451817257.1666462.1385059305218.JavaMail.root@c-rnr-ms3"
type="cite">
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</style> Recently you requested personal assistance from the
Schneider Electric Customer Care Center through our on-line
support center supporting APC products. Below is a summary of your
request and our response. We will assume your issue has been
resolved if we do not hear from you within 21 days.
Thank you for allowing us to be of service to you
----------------------------------------------------------------------------------------------------
<br>
<p> <font color="#000000" face="Arial" size="3">Hello Bob,
</font> </p>
<br>
<p> <font color="#000000" face="Arial" size="3">Thanks for the
update. </font> </p>
<br>
<p> <font color="#000000" face="Arial" size="3">I sincerely
apologize for the inconvenience caused to you . I see that
after plugging the unit to wall outlet the units made bang
noise with a puff smoke, my concern is that any damage
happened occurred to the connected equipment and was any harm
occurred to you . </font> </p>
<br>
<p> <font color="#000000" face="Arial" size="3">It would be
greatly appreciated if you help me with below details so I can
consult my next level support how to proceed with this case as
you are mentioning that the unit did loud bang with a puff of
smoke and tripped the breaker.
</font> </p>
<br>
<br>
<p> <font color="#000000" face="Arial" size="3">1. Confirm
sequence of events; i.e., what happened?
</font> </p>
<p> <font color="#000000" face="Arial" size="3">2. Was there any
foul weather that you think led to this event. If so, what was
it?
</font> </p>
<p> <font color="#000000" face="Arial" size="3">3. What was the
date of the event?
</font> </p>
<p> <font color="#000000" face="Arial" size="3">4. Has the site
wiring fault light been on at any time?
</font> </p>
<p> <font color="#000000" face="Arial" size="3">5. Where is surge
protector located / is there adequate ventilation? </font> </p>
<p> <font color="#000000" face="Arial" size="3">6. What are
equipment usually connected to the Surge Protector ? </font>
</p>
<p> <font color="#000000" face="Arial" size="3">7. Please confirm
any damage to connected equipment?
</font> </p>
<p> 8. You said that as soon as equipment connected to wall outlet
there was an pop up sound and <font color="#000000"
face="Arial" size="3">loud bang with a puff of smoke and
tripped the breaker. Can you please let me know the color of
the smoke , whether it was white, gray or black?
</font> </p>
<p> 9. Any harm occurred to you ? </p>
<br>
<p> Also please confirm me the below details : </p>
<br>
<br>
<p> Contact name: Bob Neeper </p>
<p> Company name: <font color="#000000" face="Arial" size="3">Community
Library</font> </p>
<br>
<p> Phone #: </p>
<p> Fax #: </p>
<br>
<p> E-mail address: <a class="moz-txt-link-abbreviated" href="mailto:neeperro@oplin.org">neeperro@oplin.org</a> </p>
<p> Shipping address: </p>
<p> <font color="#000000" face="Arial" size="3">Attn: Bob Neeper
</font> </p>
<p> <font color="#000000" face="Arial" size="3"> Community
Library </font> </p>
<p> <font color="#000000" face="Arial" size="3"> 44 Burrer Drive
</font> </p>
<p> <font color="#000000" face="Arial" size="3"> Sunbury, Ohio
43074</font> </p>
<br>
<p> Mailing address (if different from shipping address): </p>
<br>
<br>
<p> Model of Surge Protector : NET7 serial number 4Z0641P44891, </p>
<p> NET7: serial number 4Z0808P97431, </p>
<p> PH8VT3 :serial number 4Z0625P33152. </p>
<br>
<br>
<p> I look forward to hear from you . </p>
<br>
<p> Thank you </p>
<br>
<br>
<br>
<br>
<br>
<br>
<p> <font color="#000000" face="Arial" size="3"><span
style="color:green">
_____________________________________________________________________________________</span><br>
<br>
<span style="font-family:Arial; font-size:11px;">
<strong>Sriharsha Sathyanarayana</strong> | <strong><span
style="color:green"> Schneider Electric </span></strong>
<br>
<strong>Site:</strong><a moz-do-not-send="true"
href="http://www.schneider-electric.com" target="_blank">
www.schneider-electric.com</a>
<br>
<br>
-----Original Message-----
</span></font> </p>
<p> <font color="#000000" face="Arial" size="3">From: Bob Neeper
(<a class="moz-txt-link-abbreviated" href="mailto:neeperro@oplin.org">neeperro@oplin.org</a>)
</font> </p>
<p> <font color="#000000" face="Arial" size="3">Sent: Nov 21,
2013 8:38:22 PM
</font> </p>
<p> <font color="#000000" face="Arial" size="3">Subject: Re: Ask
APC: Warranty replacement (#2788-391968246-9855)
</font> </p>
<br>
<p> <font color="#000000" face="Arial" size="3">I actually
confirmed the units did not work as mentioned in my original
request.
</font> </p>
<p> <font color="#000000" face="Arial" size="3">But possibly I
wasn't clear enough.
</font> </p>
<br>
<p> <font color="#000000" face="Arial" size="3">So: Following
your request, at the risk of damage to our building, or other
</font> </p>
<p> <font color="#000000" face="Arial" size="3">equipment, I
plugged in each one and turned it on.
</font> </p>
<p> <font color="#000000" face="Arial" size="3">One made a snap,
crackle pop noise.
</font> </p>
<p> <font color="#000000" face="Arial" size="3">One did nothing.
</font> </p>
<p> <font color="#000000" face="Arial" size="3">One made a loud
bang with a puff of smoke and tripped the breaker.
</font> </p>
<p> <font color="#000000" face="Arial" size="3">(I'll let you
know if any building equipment was damaged while performing
</font> </p>
<p> <font color="#000000" face="Arial" size="3">your request)
</font> </p>
<p> <font color="#000000" face="Arial" size="3">None would
provide AC to the protected outlets.
</font> </p>
<p> <font color="#000000" face="Arial" size="3">So again I have
confirmed these 3 units are bad.
</font> </p>
<br>
<p> <font color="#000000" face="Arial" size="3">I also
re-confirm, no connected equipment appears to have been
damaged thanks to
</font> </p>
<p> <font color="#000000" face="Arial" size="3">the surge
protectors seeming to function as specified.
</font> </p>
<br>
<p> <font color="#000000" face="Arial" size="3">BTW
</font> </p>
<p> <font color="#000000" face="Arial" size="3">We also had some
TrippLite surge protectors in use.
</font> </p>
<p> <font color="#000000" face="Arial" size="3">My same type
email to them resulted this immediate response.
</font> </p>
<p> <font color="#000000" face="Arial" size="3">*Your replacement
order number is (blanked out by me). You should receive your
</font> </p>
<p> <font color="#000000" face="Arial" size="3">warranty
replacement units within 7-10 business days.*
</font> </p>
<br>
<p> <font color="#000000" face="Arial" size="3">Thanks for your
support.
</font> </p>
<p> <font color="#000000" face="Arial" size="3">Email Signature
</font> </p>
<br>
<p> <font color="#000000" face="Arial" size="3">R. W. (Bob)
Neeper
</font> </p>
<p> <font color="#000000" face="Arial" size="3">Community Library
<a class="moz-txt-link-rfc2396E" href="http://sunbury.cool-cat.org"><http://sunbury.cool-cat.org></a>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">44 Burrer Dr.Map
<a class="moz-txt-link-rfc2396E" href="http://maps.google.com/maps?q=40.243961,+-82.863007"><http://maps.google.com/maps?q=40.243961,+-82.863007></a>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">Sunbury, Oh 43074
</font> </p>
<p> <font color="#000000" face="Arial" size="3">Tel:
(740)-965-3901
</font> </p>
<br>
<p> <font color="#000000" face="Arial" size="3">cool-cat.org
<a class="moz-txt-link-rfc2396E" href="http://info.cool-cat.org"><http://info.cool-cat.org></a>
</font> </p>
<br>
<p> <font color="#000000" face="Arial" size="3">On 11/20/2013
5:46 PM, APC by Schneider Electric wrote:
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> Recently you
requested personal assistance from the Schneider Electric
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> Customer
Care Center through our on-line support center supporting APC
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> products.
Below is a summary of your request and our response. We will
assume
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> your issue
has been resolved if we do not hear from you within 21 days.
Thank
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> you for
allowing us to be of service to you
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
----------------------------------------------------------------------------------------------------</font>
</p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> Dear Robert,
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> Thank you
for contacting Schneider Electric. You have reached APC's
customer
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> care center
e-mail support. I would be happy to assist you.
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> I see that
you are looking for the warranty replacement for the surge
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> protector. I
would certainly help you out with this.
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> Robert, can
you please check whether the units that is under question is
works
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> fine when it
is directly connected to wall outlet. Also please confirm
whether
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> is there any
damage to connected equipment other than PC.
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> I look
forward to hear from you .
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> Thank you
for choosing Schneider Electric!
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
_____________________________________________________________________________________</font>
</p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> *Sriharsha
Sathyanarayana* | *Schneider Electric *
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
*Site:*www.schneider-electric.com
<a class="moz-txt-link-rfc2396E" href="http://www.schneider-electric.com"><http://www.schneider-electric.com></a>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
-----Original Message-----
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> From:
<a class="moz-txt-link-abbreviated" href="mailto:neeperro@oplin.org">neeperro@oplin.org</a>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> Sent: Nov
21, 2013 1:05:30 AM
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> Subject: Ask
APC: Warranty replacement
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> First Name:
Robert
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> Last Name:
Neeper
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> Email
Address: <a class="moz-txt-link-abbreviated" href="mailto:neeperro@oplin.org">neeperro@oplin.org</a>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> Phone
Number: 7409653901
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> Category:
Other
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> Country: us
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> Product
Family: SurgeArrest Home/Office
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> Model: NET7
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> Serial
Number (*note: Please fill in the serial number for post sales
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> inquiry):
4Z0641P44891, 4Z00808P97431, 4Z0625P33152
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
----------------------------------------------------------------
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> Subject:
Warranty replacement
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> Question: A
farmer took down an electric pole near our library Tuesday
11/19/2013
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> It caused a
terrific surge as there was a very load snap or bang inside
the
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> library and
10 circuit breakers tripped.
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> After power
was finally restored, some breakers, controlling PC's,
printers
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> etc., would
not reset.
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> I unplugged
a surged protector and 1 breaker reset.
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> Did the same
for another surge protector and another breaker reset.
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> And so
forth.
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> Turns out 3
surge protectors took the hit, but seemed to save the PC's.
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> Thanks
bunches !!!
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> I used
another good surge protector to test, and the equipment
powered up.
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> Failed surge
protector are: Photo attached
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> NET7 s/n
4Z0641P44891
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> NET7 s/n
4Z0808P97431
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> PH8VT3 s/n
4Z0625P33152
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> I am hoping
you can send the 3 warranty replacements rather quickly.
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> Thanks for
your support. Bob
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> Shipping
address:
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> Attn: Bob
Neeper
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> Community
Library
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> 44 Burrer
Drive
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">> Sunbury,
Ohio 43074
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
<p> <font color="#000000" face="Arial" size="3">>
</font> </p>
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