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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black">Hi all,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black">Do any of you happen to have an official statement of scope about what technology issues your staff will assist with? For example, “Library staff will
assist with products the library provides such as eBooks and other downloadable/streaming services but not operating system errors on patron-owned devices, hardware issues on non-library computers, and other technology issues.”
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black">And as a follow-up, if you do have such a statement, what tips do you have for communicating that scope to the public?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black">Thanks everyone!<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#002E62"><img width="120" height="126" id="Picture_x0020_11" src="cid:image010.jpg@01CF48DA.A5E8C6C0"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#002E62">Mandy Knapp<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#002E62">Library Consultant<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#002E62">274 E. 1<sup>st</sup> Avenue<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#002E62">Columbus, OH 43201<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#002E62">Tel: 614-466-1710<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#002E62">Toll Free:800-686-1532 (Ohio Only)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#002E62">Fax: 614-466-3584<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"><a href="http://library.ohio.gov"><span style="font-size:9.0pt;font-family:"Century Gothic","sans-serif"">library.ohio.gov</span></a></span><span style="font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><a href="https://www.facebook.com/StateLibraryOhio"><b><i><span style="font-size:13.5pt;color:black;text-decoration:none"><img border="0" width="30" height="30" id="Picture_x0020_7" src="cid:image011.png@01CF48DA.A5E8C6C0"></span></i></b></a><b><i><span style="font-size:13.5pt;color:black">
</span></i></b><a href="http://twitter.com/statelibohio" target="_blank"><b><i><span style="font-size:13.5pt;text-decoration:none"><img border="0" width="32" height="32" id="Picture_x0020_3" src="cid:image005.png@01CF48DA.1080A350" alt="Description: Twitter logo - links to the State Library of Ohio's Twitter page"></span></i></b></a><b><i><span style="font-size:13.5pt;color:black"> </span></i></b><a href="http://library.ohio.gov/blog/" target="_blank"><b><i><span style="font-size:13.5pt;text-decoration:none"><img border="0" width="31" height="31" id="Picture_x0020_2" src="cid:image012.jpg@01CF48DA.A5E8C6C0" alt="Description: Blog logo - Links to the State Library of Ohio's blog"></span></i></b></a><b><i><span style="font-size:13.5pt;color:black"> </span></i></b><b><span style="font-size:13.5pt;color:black"> </span></b><a href="http://pinterest.com/stlibohio/"><b><span style="font-size:13.5pt;color:black;text-decoration:none"><img border="0" width="31" height="31" id="Picture_x0020_1" src="cid:image013.png@01CF48DA.A5E8C6C0"></span></b></a><b><span style="font-size:13.5pt;color:black"><br>
</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"><a href="http://library.ohio.gov/state-librarian/share-your-story"><span style="font-size:9.0pt;font-family:"Century Gothic","sans-serif"">Share Your Story</span></a></span><span style="font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#002E62">
by </span><span style="font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#002E62">telling us how a
<br>
State Library service or resource helped <br>
you or your library.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"><o:p> </o:p></span></p>
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<pre><o:p> </o:p></pre>
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