<div dir="ltr">Ditto Jim and Chad. <div><br></div><div>One up side of managing Public computers is you DON't have to save user stuff. I've worked both sides of this fence (Nabisco inc.& Library) and I prefer the stress of insuring a working computer for the next unknown user to the stress of insuring a working computer to a well-known employee who wants to load and maintain everything he/she comes across in a day's "work", and then trying to retrieve the stuff they have somehow lost track of. Public computers are easy by comparison (in my experience).</div>
<div><br></div><div>KP</div><div><br></div></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Fri, Jun 6, 2014 at 1:38 PM, Chad Neeper <span dir="ltr"><<a href="mailto:cneeper@level9networks.com" target="_blank">cneeper@level9networks.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">+1, Jim.<div><br></div><div>That was absolutely spot on!</div><div><br></div><div>Chad</div></div><div class="gmail_extra">
<br clear="all"><div>______________________________<br><b>Chad Neeper</b><br><font size="1">Senior Systems Engineer</font><br>
<br><b>Level 9 Networks</b><br><font size="1"><a href="tel:740-548-8070" value="+17405488070" target="_blank">740-548-8070</a> (voice)<br><a href="tel:866-214-6607" value="+18662146607" target="_blank">866-214-6607</a> (fax)</font><br>
<br><font size="1"><i>Full LAN/WAN consulting services -- Specialized in libraries and schools</i></font><br></div>
<br><br><div class="gmail_quote"><div><div class="h5">On Fri, Jun 6, 2014 at 1:02 PM, Mann, James H. <span dir="ltr"><<a href="mailto:JMann@gcpl.lib.oh.us" target="_blank">JMann@gcpl.lib.oh.us</a>></span> wrote:<br>
</div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div class="h5">
<div lang="EN-US" link="blue" vlink="purple"><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Laura<u></u><u></u></span></p><p class="MsoNormal">
<span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">I have a quote taped to my wall which reads:<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">“For some people the library computer will be the only computer they ever own.”<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">As much as I have a love/hate relationship with that idea IMHO you have to strive to make the patron’s two-hour experience the best you possibly can. And then have the computer ready for the next patron. Wash, rinse and repeat for 12 hours a day 12 months a year.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">So, over the years we have evolved to a computer with very simple security policies and a way (such as Deep Freeze) to restore it to the default settings.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">We roll out a really nice computer, keep it updated, and have logical restrictions…think of it as a Wabi-Sabi computer i.e. “the best you can do is the best you can do” and there are just some things that aren’t’ going to happen.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">PS: I hate every and all iterations of coupon sites. Since in my experience they support themselves by loading a bunch of crapware.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">IMHO<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<div><p class="MsoNormal"><span style="font-size:13.5pt;font-family:Forte;color:#1f497d">Jim Mann</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Technology Coordinator<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Greene County Public Library<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">76 E. Market St<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Xenia OH 45385<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><a href="tel:937.736.7064" value="+19377367064" target="_blank">937.736.7064</a><u></u><u></u></span></p>
<p class="MsoNormal"><i><span lang="EN" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><a href="http://www.greenelibrary.info/" target="_blank">Discover. Learn. Grow.</a></span></i><span lang="EN" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><a href="mailto:jmann@gcpl.lib.oh.us" target="_blank">jmann@gcpl.lib.oh.us</a><u></u><u></u></span></p>
<p class="MsoNormal"><a href="http://www.facebook.com/greenelibrary.info" target="_blank"><span style="font-family:"Calibri","sans-serif";color:#1f497d;text-decoration:none"><img border="0" width="38" height="38" src="cid:image001.jpg@01CF8186.248E4CA0" alt="cid:image001.jpg@01CC67C9.EA681980"></span></a><a href="http://twitter.com/#!/greenelibrary" target="_blank"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d;text-decoration:none"><img border="0" width="33" height="38" src="cid:image002.jpg@01CF8186.248E4CA0" alt="cid:image002.jpg@01CC67C9.EA681980"></span></a><a href="http://www.youtube.com/greenelibrary" target="_blank"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d;text-decoration:none"><img border="0" width="38" height="38" src="cid:image003.jpg@01CF8186.248E4CA0" alt="cid:image003.jpg@01CC67C9.EA681980"></span></a><a href="http://www.flickr.com/photos/greene-library" target="_blank"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d;text-decoration:none"><img border="0" width="40" height="38" src="cid:image004.jpg@01CF8186.248E4CA0" alt="cid:image004.jpg@01CC67C9.EA681980"></span></a><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u><u></u></span></p>
</div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><div><div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a href="mailto:oplintech-bounces@lists.oplin.org" target="_blank">oplintech-bounces@lists.oplin.org</a> [mailto:<a href="mailto:oplintech-bounces@lists.oplin.org" target="_blank">oplintech-bounces@lists.oplin.org</a>] <b>On Behalf Of </b>Laura Solomon<br>
<b>Sent:</b> Friday, June 06, 2014 12:42 PM<br><b>To:</b> <a href="mailto:oplintech@lists.oplin.org" target="_blank">oplintech@lists.oplin.org</a><br><b>Subject:</b> [OPLINTECH] Managing public computers for a public library<u></u><u></u></span></p>
</div></div><div><div><p class="MsoNormal"><u></u> <u></u></p><div><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">Hello all,<u></u><u></u></span></p></div>
<div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black"><u></u> <u></u></span></p></div><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">Daniel Nixon's great analogy about public computers and books (see the <a href="http://coupons.com" target="_blank">coupons.com</a> thread from earlier today) got me thinking about how much different managing library networks and public computers is from managing tech for just about any other work setting. I've spoken to IT people (outside of libraries) who are horrified that we typically let people, off the street, do/go wherever they want, stick flash drives into the USB ports, etc. But, that's what public libraries do. It's a very different environment in many ways.<u></u><u></u></span></p>
</div><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black"><u></u> <u></u></span></p></div><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">I'd like to write a blog post about some of these kinds of issues. If you could tell non-tech staff anything about the difficulties of managing public computer access, what would it be? <u></u><u></u></span></p>
</div><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black"><u></u> <u></u></span></p></div><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">Thanks in advance for your insights,<u></u><u></u></span></p>
</div><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black"><u></u> <u></u></span></p></div><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">Laura<u></u><u></u></span></p>
</div><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black"><u></u> <u></u></span></p></div><div><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">--<u></u><u></u></span></p>
</div><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black"><u></u> <u></u></span></p></div><div><p class="MsoNormal"><strong><span style="font-family:"Arial","sans-serif";color:black">Laura Solomon, </span></strong><b><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:black">MCIW, MLS</span></b><span style="font-family:"Arial","sans-serif";color:black"><br>
<em><span style="font-family:"Arial","sans-serif"">Library Services Manager</span></em>, Ohio Public Library Information Network (OPLIN)<br><span><a href="tel:%28614%29%20728-5252" value="+16147285252" target="_blank">(614) 728-5252</a></span> (voice) | <a href="tel:%28614%29%20728-5256" value="+16147285256" target="_blank">(614) 728-5256</a> (fax)<br>
<a href="mailto:laura@oplin.org" target="_blank">laura@oplin.org</a> |<span><a href="http://www.oplin.org/" target="_blank">http://www.oplin.org/</a></span><u></u><u></u></span></p></div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black"><u></u> <u></u></span></p>
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<br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div style="text-align:center"> <b>Kevin Puffer</b><br><b>Systems Administrator</b><br><img src="http://wcdpl.org/sites/default/files/foliage_logo.jpg" width="96" height="50"><br>
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