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<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black">Please excuse cross-postings<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black">Hello all,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black">As promised, below is a Frequently Asked Questions (FAQ) about the changes to eRate. I know many of you will have additional questions. I will do my best
to answer those I can, but I ask for your patience as I only can relay to you the information that has been provided to me, which at this time is not exhaustive. As mentioned in the FAQ, an in-depth workshop on this topic will be available this fall.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black">By providing this information, it’s my hope that it will assist you in planning for future budget cycles. Also attached to this email is information about
the </span><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">Cooperative Purchasing Program. This is not an endorsement; my only goal in providing this information is to let you know options that are available to you.</span><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black">Best,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black">Mandy<o:p></o:p></span></p>
<div style="mso-element:para-border-div;border:none;border-bottom:solid windowtext 1.0pt;padding:0in 0in 1.0pt 0in">
<p class="MsoNormal" style="border:none;padding:0in"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">What’s eRate?<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif""><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">eRate, or Universal Services Schools and Libraries program, is a discount set by the
</span><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">Federal Communications Commission (FCC) and administered by the
</span><em><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";font-style:normal">Universal Service Administrative Company</span></em><i><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">
</span></i><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">(USAC) that schools and public libraries receive on telecommunications, internet and internal connections. Depending on a library’s organizational structure the director, the
fiscal officer and the IT staff may be involved in eRate filing. If you are unsure if your fiscal officer has seen this message, please forward it to him or her as it may affect future budget cycles.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">What’s happened?<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif""><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">On Friday, July 11, the Federal Communications Commission (FCC) approved an
</span><a href="http://transition.fcc.gov/Daily_Releases/Daily_Business/2014/db0723/FCC-14-99A1.pdf"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">Order and Further Notice of Proposed Rulemaking</span></a><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">
to make significant changes to the eRate Program. The Order maintains eRate’s current budget and makes available additional funds to support Wi-Fi over the next two years. The program will phase out support for non-broadband services and voice services, such
as pagers and phones, in order to use those funds for broadband services.<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif""><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">What does the FCC mean by broadband services?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">The FCC is focusing services eligible for Category 2 (formally known as Priority 2) reimbursement on the implementation of Wi-Fi in order
to expand broadband service. </span><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">This includes routers, switches, wireless access points, internal cabling, racks, wireless controller systems, firewall services, uninterruptable power
supplies (UPS) and software supporting those components. It also includes equipment that combines functionality such as routing and switching. Further, managed Wi-Fi support and equipment that supports caching or caching functionality is also included. A full
list of eligible services will be made available in the fall.<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">What is included in managed Wi-Fi?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif""><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">Eligible managed Wi-Fi expenses include the management and operation of the LAN/WLAN, including installation activation and initial configuration
of eligible components, and on-site training on the use of eligible equipment.<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">What does the FCC mean by non-broadband services and voice services?
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">Voice services includes all costs incurred for the provision of telephone service and circuit capacity dedicated to providing voice services
including: local phone service, long distance service, plain old telephone service (POTS), 800 services, Centrex, wireless telephone service and interconnected VOIP.<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">Non-broadband services include paging and other services that may use broadband but do not provide it such as email, text messaging, voicemail
and web hosting.<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">When is the phase out of non-broadband services happening?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">Beginning in eRate fiscal year 2015, the FCC will no longer provide eRate funding for paging, email, voice mail, web hosting and other
services that are not related to providing broadband. Applicants may continue to seek funding for individual data plans and air cards but only when they can demonstrate that that is the most cost-effective way to connect library locations to the Internet.<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">In addition, the FCC will reduce funding for voice support in each eRate fiscal year by subtracting the discount rate applicants receive
for voice services by 20 percent in each funding year. In eRate fiscal year 2015, the discounts applicants receive for voice services will be reduced by 20% from their discounts rates for other eligible services. In eRate fiscal year 2016, the discounts applicants
receive for voice services will be reduced by 40% from their discounts rates for other eligible services.<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">After the first two years of the phase down of non-broadband service, the Bureau will issue a report evaluating the impact of the reduction
in support for voice services. If the FCC takes no further action, the voice services phase down will continue.<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif""><o:p> </o:p></span></b></p>
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<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black">eRate Fiscal Year (FY)<o:p></o:p></span></b></p>
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<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black">Calendar Dates of FY<o:p></o:p></span></b></p>
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<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black">Phased out<o:p></o:p></span></b></p>
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<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black">FY2015<o:p></o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black">July 1 2015-June 30 2016<o:p></o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black">Voice services funding reduced by 20%; No funding for email, voice mail, web hosting and other non-broadband services.<o:p></o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black">FY2016<o:p></o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black">July 1 2016-June 30 2017<o:p></o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black">Voice services funding reduced by 40%<o:p></o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black">FY2017<o:p></o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black">July 1 2017-June 30 2018<o:p></o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black">Voice services funding reduced by 60%<o:p></o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black">FY2018<o:p></o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black">July 1 2018-June 30 2019<o:p></o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black">Voice services funding reduced by 80%<o:p></o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif""><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">My library’s budget depends on the eRate reimbursement for telephone service. What can we do to plan for the phase out voice services?<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif""><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">Although costs and quality will vary by service provider, generally Voice-Over-IP (VOIP) telephone service is less costly than POTS (regular telephone service).
</span><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">If your library’s budget depends on eRate reimbursement for telephone service, you may want to consider moving to a VOIP system.
</span><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">One option available to Ohio public Libraries is to purchase hosted VOIP through the State of Ohio’s
</span><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">Cooperative Purchasing Program. For more information on this
</span><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">State of Ohio’s
</span><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">Cooperative Purchasing Program please see the attached document. This document has been compiled purely for informational purposes and should not be seen as an endorsement.</span><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif""><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif""><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">At my library system’s branches, broadband needs are very small. Are there any changes that affect it?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif""><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">The FCC has created an exemption to the competitive bidding rules for Internet access services that offer at least 100 Mbps downstream
and 10 Mbps upstream and have a pre-eRate discount price of $3,600 or less annually. This $3,600 annual limit is the pre-discount amount per library branch. For example a library system with three library branches could qualify for this exemption if it purchased
100 Mbps and 20 Mbps upstream internet access services for each of its three branches at a cost of $250 per month per branch.<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif""><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">How is the funding for Wi-Fi calculated?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black">Funding for Wi-Fi for public libraries is calculated at $2.30 per square foot or a floor for libraries at or below 4000 square
feet of $9,200. This means that if a library is smaller than 4000 square feet, the library would apply for Wi-Fi funding at the same level as a 4000 square foot library. For a detailed explanation of this funding model please</span><a href="http://apps.fcc.gov/ecfs/document/view?id=7521371721"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">
see the American Library Association’s calculation to the FCC.</span></a><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black"> This is a new model that the FCC will be testing for the next two years.<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">If my library is planning to upgrade our Wi-Fi, is it best to plan this to happen in the next two years?<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif""><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">If a Wi-Fi upgrade in eRate fiscal year 2015 or 2016 makes sense to your library, you might want to ask for the funding in those funding years since a new vote by
the FCC commissioners would be required after fiscal year 2016 to allocate funding for Wi-Fi specifically.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">Are technology plans still required to be filed with the State Library of Ohio?<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif""><o:p> </o:p></span></b></p>
<p class="MsoPlainText">No, certified technology plans are no longer required for eRate funding. However, the State Library of Ohio encourages libraries to have a technology plan either in addition to or integrated in to an overall strategic plan. Consultants
at the State Library are happy to assist you in future technology planning or to provide feedback on an existing technology plan. Contact Mandy Knapp (<a href="mailto:aknapp@library.ohio.gov">aknapp@library.ohio.gov</a>) for more information.<o:p></o:p></p>
<p class="MsoPlainText"><b><o:p> </o:p></b></p>
<p class="MsoPlainText"><b>Other important updates include:<o:p></o:p></b></p>
<p class="MsoPlainText"><b><o:p> </o:p></b></p>
<p class="MsoPlainText" style="margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>A simplified process for multi-year contracts of 5 years or less.<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Required electronic filing.<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Clarification on consortium purchasing.<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Waiver requests available for internet connections between schools and libraries.<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Update on the definition of rural.<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Update to include CEP data.<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"><o:p> </o:p></p>
<p class="MsoPlainText">Details about these updates will be covered in the fall eRate Workshops.<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif""></span><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">I’m overwhelmed by these changes. How can I get assistance?<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif""><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif"">This year, because of these changes, OPLIN and State Library are planning to do many more eRate workshops in locations around the state and are also looking into improving
online delivery of the workshops. As in previous years, Lorrie Germann, State eRate Coordinator, will be the presenter. Watch for details, including registration, early this fall.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#002E62"><img border="0" width="120" height="126" id="Picture_x0020_11" src="cid:image002.jpg@01CFA7E3.A1233E50"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#002E62">Mandy Knapp<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#002E62">Library Consultant<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#002E62">274 E. 1<sup>st</sup> Avenue<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#002E62">Columbus, OH 43201<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#002E62">Tel: 614-466-1710<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#002E62">Toll Free:800-686-1532 (Ohio Only)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#002E62">Fax: 614-466-3584<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><a href="http://library.ohio.gov"><span style="font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:blue">library.ohio.gov</span></a></span><span style="font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><a href="https://www.facebook.com/StateLibraryOhio"><b><i><span style="font-size:13.5pt;font-family:"Times New Roman","serif";color:black;text-decoration:none"><img border="0" width="30" height="30" id="Picture_x0020_7" src="cid:image004.png@01CFA7E3.A1233E50"></span></i></b></a><b><i><span style="font-size:13.5pt;font-family:"Times New Roman","serif";color:black">
</span></i></b><a href="http://twitter.com/statelibohio" target="_blank"><b><i><span style="font-size:13.5pt;font-family:"Times New Roman","serif";color:blue;text-decoration:none"><img border="0" width="32" height="32" id="Picture_x0020_3" src="cid:image005.png@01CFA7E1.40E148E0" alt="Description: Twitter logo - links to the State Library of Ohio's Twitter page"></span></i></b></a><b><i><span style="font-size:13.5pt;font-family:"Times New Roman","serif";color:black"> </span></i></b><a href="http://library.ohio.gov/blog/" target="_blank"><b><i><span style="font-size:13.5pt;font-family:"Times New Roman","serif";color:blue;text-decoration:none"><img border="0" width="31" height="31" id="Picture_x0020_2" src="cid:image007.jpg@01CFA7E3.A1233E50" alt="Description: Blog logo - Links to the State Library of Ohio's blog"></span></i></b></a><b><i><span style="font-size:13.5pt;font-family:"Times New Roman","serif";color:black"> </span></i></b><b><span style="font-size:13.5pt;font-family:"Times New Roman","serif";color:black"> </span></b><a href="http://pinterest.com/stlibohio/"><b><span style="font-size:13.5pt;font-family:"Times New Roman","serif";color:black;text-decoration:none"><img border="0" width="31" height="31" id="Picture_x0020_1" src="cid:image009.png@01CFA7E3.A1233E50"></span></b></a><b><span style="font-size:13.5pt;font-family:"Times New Roman","serif";color:black"><br>
</span></b><span style="color:black"><a href="http://library.ohio.gov/state-librarian/share-your-story"><span style="font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:blue">Share Your Story</span></a></span><span style="font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#002E62">
by </span><span style="font-size:9.0pt;font-family:"Century Gothic","sans-serif";color:#002E62">telling us how a
<br>
State Library service or resource helped <br>
you or your library.</span><span style="font-size:12.0pt;font-family:"Times New Roman","serif";color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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