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<div class="moz-cite-prefix">Interesting question. <br>
<br>
For my first 10 years working at the library I was frequently
gone.<br>
Could be days, weeks or even months and in the US or not.<br>
Many times I could be not reached.<br>
<br>
The staff muddled on and survived.<br>
For relatively minor stuff they figured it out themselves,
swapping PC's, shutting some down, cycling power, and so forth.<br>
Just doing what seemed right at the time, just not always for the
best, of course.<br>
If a major problem, they called the big guns at Level9.<br>
<br>
Our system is more complex, now but staff usually does the same
thing.<br>
<br>
When we do have problems, I will explain the solution (depending
on the situation) in hopes the person learns.<br>
The staff have varying abilities and some now manage many problems
themselves.<br>
But there are still unique problems with complex enough solutions
you can't train someone to fix.<br>
<br>
Certain staff have taken over some duties, with mixed results.<br>
<br>
Have given thought to training, but much would be rather obvious.<br>
Clearing paper jams, cables connected, clearing print buffers,
power cycling, etc.<br>
More in depth troubleshooting might rarely be needed and already
forgotten by then.<br>
Advanced hardware type troubleshooting may be difficult for
non-technical people to grasp. <br>
<br>
I too, am rarely sick, don't take vacations and generally close to
the library.<br>
So usually on call. Except Wednesday's for about 2 hours to
Skyline lunch in Westerville.<br>
<br>
To me, the ideal solution is at least two 'experts' on staff, just
not always feasible.<br>
Next is probably the 3rd partner as Chad suggests.<br>
I usually agree with him as we have been associated professionally
since 1996.<br>
(Un-professionally, a bit longer)<br>
<br>
Possible you might find some retired person with a technical
background interested in helping?<br>
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<pre class="moz-signature" cols="80">R. W. (Bob) Neeper
<a href="http://sunbury.cool-cat.org" target="_blank">Community Library</a>
44 Burrer Dr. <a href="http://maps.google.com/maps?q=40.243961,+-82.863007">Map</a>
Sunbury, Oh 43074
Tel: (740)-965-3901
<a href="http://info.cool-cat.org"><img style="border: 0px solid ; width: 100px; height: 107px;" alt="cool-cat.org" src="cid:part3.02030608.09060306@oplin.org"></a></pre>
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On 9/5/2014 3:10 PM, Fred Miller Jr. wrote:<br>
</div>
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<p class="MsoNormal"><span style="font-size:12.0pt">I wanted to
know what most of my fellow IT members at their library
system are using for backup personal. I want to be able to
have a backup here at the library in case I’m out for an
extended period of time on vacation or sick leave. I tried
checking into an outside company, but found their rates
extremely high.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Many Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i><span
style="font-size:12.0pt;font-family:"Tahoma","sans-serif";color:#002060">Fred
Miller Jr<o:p></o:p></span></i></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#002060">IT
Service Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#002060">Auglaize
County Public District Library System<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:9.0pt;font-family:"Tahoma","sans-serif";color:#002060">p:
419-738-2921 ext. 1011<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:9.0pt;font-family:"Tahoma","sans-serif";color:#002060">f:
419-738-5168<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:9.0pt;font-family:"Tahoma","sans-serif";color:#002060">w:
<a moz-do-not-send="true"
href="http://www.auglaize.oplin.org"><span
style="color:blue">www.auglaize.oplin.org</span></a><o:p></o:p></span></p>
<p class="MsoNormal"> <span
style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><b><u><span
style="font-size:12.0pt;color:#0322BD"><a
moz-do-not-send="true"
href="http://auglaize.oplin.org/">Visit our Library
Website!</a><o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt">
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
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