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<p class="MsoNormal"><a name="_MailEndCompose"><span style="color:#2E75B6;mso-style-textfill-fill-color:#2E75B6;mso-style-textfill-fill-alpha:100.0%">Matt,<o:p></o:p></span></a></p>
<p class="MsoNormal"><span style="color:#2E75B6;mso-style-textfill-fill-color:#2E75B6;mso-style-textfill-fill-alpha:100.0%"> I just fixed this after years of complaints about bounced messages from certain patrons, and only some of the time.
</span><span style="color:#2E75B6;mso-style-textfill-fill-color:#2E75B6;mso-style-textfill-fill-alpha:100.0%">We were getting over 1000 “554“ error every morning from TWC, AOL, Windstream, and the like because our reverse DNS lookup or PTR did not exist. Only
some providers require the PTR for SPAM prevention, so it’s not everyone that would have the problem. So if you are look at one of the bounced emails and see a 554 error, you just need to contact OPLIN and have them add a reverse DNS record pointing to the
IP address of your originating notice server. Give it a few days for the providers to update their DNS.</span><span style="color:#2E75B6;mso-style-textfill-fill-color:#2E75B6;mso-style-textfill-fill-alpha:100.0%"><o:p></o:p></span></p>
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<span style="font-size:18.0pt;color:green">Shawn Whetsel</span><span style="color:#1F497D"><br>
</span><u><span style="font-size:10.0pt;color:#1F497D">Network Services Coordinator</span></u><span style="color:#1F497D"><br>
</span><a href="www.akronlibrary.org"><span style="font-size:10.0pt;text-decoration:none"><img border="0" width="201" height="52" id="Picture_x0020_6" src="cid:image001.jpg@01D0915E.00FEB430" alt="cid:image001.jpg@01CF6492.FFBD69C0"></span></a><span style="color:#1F497D"><br>
</span><span style="font-size:10.0pt;color:#1F497D">Phone: 330-643-9161<br>
E-mail: </span><a href="mailto:swhetsel@akronlibrary.org"><span style="font-size:10.0pt;color:#0563C1">swhetsel@akronlibrary.org</span></a><span style="font-size:10.0pt;color:#1F497D"><br>
Information Technology<br>
60 S. High St.<br>
Akron, OH 44326<o:p></o:p></span></p>
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<span style="color:#1F497D"><img border="0" width="41" height="32" id="Picture_x0020_7" src="cid:image005.jpg@01D0915E.010236A0" alt="A+"></span><span style="font-size:10.0pt;color:#1F497D"><img border="0" width="72" height="32" id="Picture_x0020_8" src="cid:image006.jpg@01D0915E.010236A0" alt="Network+"><img border="0" width="77" height="32" id="Picture_x0020_10" src="cid:image007.png@01D0915E.010236A0" alt="Security_logo.1"></span><span style="color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<b>From:</b> oplintech-bounces@lists.oplin.org [mailto:oplintech-bounces@lists.oplin.org]
<b>On Behalf Of </b>Matthew White<br>
<b>Sent:</b> Friday, May 15, 2015 2:03 PM<br>
<b>To:</b> oplintech@lists.oplin.org<br>
<b>Subject:</b> [OPLINTECH] Courtesy Email Delivery Issues<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt;line-height:115%">Hello,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;line-height:115%">I’m wondering if anyone else has experienced delivery problems with their courtesy emails. And, if so, what you’re experiencing and how you’re troubleshooting the problem.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;line-height:115%">Initially, we noticed a pattern of patrons who used AOL accounts not receiving their emails. I thought this was related to SPAM filtering on AOL’s end. However, we have also been informed
by three more patrons that they did not receive emails telling them of items coming due. (They had emails addresses at emypeople.net, sbcglobal.net and att.net).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;line-height:115%">Thus far, we have not had a single complaint from someone with a Gmail or Yahoo email address. We have been able to verify that people with these accounts are receiving emails.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;line-height:115%">We recently upgrade to Microsoft 365’s cloud based email. I’m starting to suspect that it could be related to this.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;line-height:115%">We are running Library Solutions preferences 4.2.9.5.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;line-height:115%">Thank you,<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-size:14.0pt;line-height:115%"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:14.0pt;line-height:115%">Matt
<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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