<div dir="ltr">In the past, I've used RDP (though in a large university setting), VNC (like Chad, with TightVNC, though in an ISP setting), and use Team Viewer for personal use (my mom and grandmother's computers don't fix themselves!). The options laid out so far, with the caveat that we don't know the specifics of your setup, are all very solid so don't be afraid to try a couple and see what fits best for you. </div><div class="gmail_extra"><br clear="all"><div><div class="gmail_signature"><div dir="ltr">Thanks,<div><br></div><div><b>Jordan Cooper</b><br><i>Technology Associate</i><br>Athens County Public Libraries<br><a href="mailto:jcooper@myacpl.org" target="_blank">jcooper@myacpl.org</a></div><div>(740) 590-1643</div><div><br></div></div></div></div>
<br><div class="gmail_quote">On Wed, Jun 3, 2015 at 1:50 PM, Chad Neeper <span dir="ltr"><<a href="mailto:cneeper@level9networks.com" target="_blank">cneeper@level9networks.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">I use either either RDP (Remote Desktop) or VNC, myself. RDP is already available on all Windows computers and works quite well. VNC requires a tiny little server agent to be installed on each controlled computer, but also works quite well and is free. My preferred flavor of VNC is TightVNC, which is small and pure.<div><br></div><div><a href="http://www.tightvnc.org" target="_blank">http://www.tightvnc.org</a></div><div><br></div><div>Unlike RDP, the VNC protocol is cross-platform, so pretty much any VNC client on any operating system platform can connect to any VNC server on any operating system platform.</div><div><br></div><div>RDP on the server side is pretty much a Microsoft-only thing, but at least there are clients available for lots of different client platforms (android, *nix, Windows--of course, dunno about iOS but I assume so).</div><div><br></div><div><br></div><div>In a typical network I support, I usually enable RDP via Group Policies and also roll out the VNC server service on each desktop computer. It makes remote support easy.</div><div><br></div><div><br></div><div>2 cents,</div><div>Chad</div></div><div class="gmail_extra"><br clear="all"><div><div><div dir="ltr"><div>______________________________<br><b>Chad Neeper</b><br><font size="1">Senior Systems Engineer</font><br><br><b>Level 9 Networks</b><br><font size="1"><a href="tel:740-548-8070" value="+17405488070" target="_blank">740-548-8070</a> (voice)<br><a href="tel:866-214-6607" value="+18662146607" target="_blank">866-214-6607</a> (fax)</font><br><br><font size="1"><i>Full IT/Computer consulting services -- Specialized in libraries and schools</i></font><br></div></div></div></div>
<br><div class="gmail_quote"><span class="">On Wed, Jun 3, 2015 at 12:05 PM, Becky Schultz <span dir="ltr"><<a href="mailto:b.schultz@yourppl.org" target="_blank">b.schultz@yourppl.org</a>></span> wrote:<br></span><div><div class="h5"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Hello,<br>
<br>
Just curious what others are using for remote control when doing tech support. We are looking for something cheap and easy to use!<br>
<br>
Thanks!<span><font color="#888888"><br>
-- <br>
Becky Schultz<br>
Technology Coordinator | Portsmouth Public Library<br>
<a href="tel:%28740%29%20354-5688%20ext.10518" value="+17403545688" target="_blank">(740) 354-5688 ext.10518</a> | <a href="mailto:b.schultz@yourppl.org" target="_blank">b.schultz@yourppl.org</a> | <a href="http://www.yourppl.org" target="_blank">http://www.yourppl.org</a><br>
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