<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:x="urn:schemas-microsoft-com:office:excel" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 12 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:"Arial Narrow";
panose-1:2 11 6 6 2 2 2 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin-top:0in;
margin-right:0in;
margin-bottom:10.0pt;
margin-left:0in;
line-height:115%;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
p.p2, li.p2, div.p2
{mso-style-name:p2;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
span.ft2
{mso-style-name:ft2;}
span.apple-converted-space
{mso-style-name:apple-converted-space;}
p.p3, li.p3, div.p3
{mso-style-name:p3;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
p.p4, li.p4, div.p4
{mso-style-name:p4;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
span.ft4
{mso-style-name:ft4;}
p.p5, li.p5, div.p5
{mso-style-name:p5;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
p.p6, li.p6, div.p6
{mso-style-name:p6;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
p.p7, li.p7, div.p7
{mso-style-name:p7;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
span.ft6
{mso-style-name:ft6;}
p.p8, li.p8, div.p8
{mso-style-name:p8;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
p.p9, li.p9, div.p9
{mso-style-name:p9;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
.MsoChpDefault
{mso-style-type:export-only;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="621" style="width:465.75pt">
<tbody>
<tr style="height:15.75pt">
<td width="480" valign="bottom" style="width:5.0in;padding:0in 0in 0in 0in;height:15.75pt">
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt;line-height:13.5pt">
<span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">JOB TITLE: </span><b><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">SYSTEMS SUPPORT TECHNICIAN<o:p></o:p></span></b></p>
</td>
<td width="141" valign="bottom" style="width:105.75pt;padding:0in 0in 0in 0in;height:15.75pt">
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal" style="mso-margin-top-alt:9.75pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;line-height:13.5pt">
<span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">LOCATION: </span><b><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">INFORMATION TECHNOLOGY DEPARTMENT<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-indent:-86.25pt;line-height:13.5pt">
<span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">H HOURS:</span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black"> <b>Full-time </b></span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">(37.5
hours), including evening and weekend hours, not job-share</span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black"> </span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">eligible<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:9.75pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;line-height:13.5pt">
<span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">SALARY: </span><b><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">Grade 9, $16.95/hour<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;line-height:12.75pt">
<span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">DUTIES & RESPONSIBILITIES:<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:12.75pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:justify;line-height:12.75pt">
<span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">Responsibilities include supporting the Library’s</span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black"> </span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">end-users</span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black"> </span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">in
diagnosing & resolving simple hardware and software issues involving internet connectivity, email, phones, printers, copiers, Office Suite, library software, and more; delivers service and support including, but not limited to, resolving username and password
problems, uninstalling and reinstalling software applications, verifying proper hardware and software set up, power cycling equipment, and troubleshooting email issues for</span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black"> </span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">end-users</span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black"> </span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">by
phone and via remote PC connection; support involves clearly communicating technical solutions in a</span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black"> </span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">user-friendly,</span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black"> </span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">professional
manner and includes receiving, prioritizing, documenting, and actively resolving</span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black"> </span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">end-user</span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black"> </span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">help
requests. Works evening and weekends as assigned. Performs other duties as assigned.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;line-height:12.75pt">
<span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:12.75pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:justify;line-height:12.75pt">
<span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">Demonstrated</span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black"> </span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">problem-solving</span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black"> </span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">ability;
ability to accurately access customer needs; excellent written and verbal communication skills; excellent customer service skills and the ability to communicate in a</span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black"> </span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">user-friendly</span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black"> </span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">manner;
strong documentation skills with keen attention to detail; experience with desktop operating systems; knowledge of common software, hardware, and peripheral equipment. Minimum high school education or equivalent required, two years of college level IT coursework
preferred; work experience with</span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black"> </span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">end-user</span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black"> </span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">relations
in IT preferred; IT industry recognized certifications preferred. Possession of a valid Ohio Driver’s license (work may involve traveling between ASCPL libraries) or the ability to obtain one is required.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:11.25pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;line-height:12.75pt">
<span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">DEADLINE FOR APPLICATION: OPEN UNTIL FILLED<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:12.75pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:justify;line-height:12.75pt">
<span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">For consideration, applicants for this position must either submit a resume including salary history and a cover letter indicating previous applicable experience and training or complete
an Employment Application in the Human Resources Department at Main Library. Resumes should be emailed to:</span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black"> </span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black"><a href="mailto:library-HR@akronlibrary.org">library-HR@akronlibrary.org</a><a href="mailto:library-HR@akronlibrary.org"> </a>or
should be mailed to: Human Resources, Akron-Summit</span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black"> </span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">County Public Library, 60 S. High Street,
Akron OH</span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black"> </span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">44326-0001. For</span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black"> </span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">more
information about the</span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black"> </span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">Akron-Summit</span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black"> </span><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:black">County
Public Library system, please visit our website at <a href="http://www.akronlibrary.org/">
www.akronlibrary.org</a><a href="http://www.akronlibrary.org/">.</a><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:13.5pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;line-height:11.25pt">
<b><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">THE</span></b><b><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black"> </span></b><b><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">AKRON-SUMMIT</span></b><b><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black"> </span></b><b><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">COUNTY
PUBLIC LIBRARY IS AN EQUAL OPPORTUNITY EMPLOYER.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:5.25pt;margin-right:0in;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;line-height:15.0pt">
<span style="font-size:13.5pt;font-family:"Arial Narrow","sans-serif";color:#0000CC">Job Listings Hotline:</span><span style="font-size:13.5pt;font-family:"Arial Narrow","sans-serif";color:#0000CC"> </span><span style="font-size:13.5pt;font-family:"Arial Narrow","sans-serif";color:#0000CC">330-643-9105<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</body>
</html>