<div dir="ltr"><div>Well OK then!</div><div><br></div><div>I can't speak to other DF-like products other than DF, but Dan mentioned the support side of things and I'd like to butt back in and second his opinion on Faroncis' DF support. I rarely need to contact the company on the support side, but my own experience with their support has also been very positive. On top of that, I've spoken with a couple of other techs that have also contacted support for various reasons over the years and have never had one mention that they had a problem. Quite the opposite, in fact. What stands out most in memory is that at least one of the other techs I'm think of had specifically mentioned the <u>positive</u> experience with Faronics' support. So there's that.</div><div><br></div>The Faronics reseller/sales rep side of the company has always been great too. (Of course. ;-)<br clear="all"><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div>______________________________<br><b>Chad Neeper</b><br><font size="1">Senior Systems Engineer</font><br><br><b>Level 9 Networks</b><br><font size="1">740-548-8070 (voice)<br>866-214-6607 (fax)</font><br><br><font size="1"><i>Full IT/Computer consulting services -- Specialized in libraries and schools</i></font><br></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr">On Mon, Oct 22, 2018 at 1:09 PM Danny Will via OPLINTECH <<a href="mailto:oplintech@lists.oplin.org">oplintech@lists.oplin.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">I meant to send this to the list so I will try again.
</span><span style="font-size:11.0pt;font-family:Wingdings;color:#1f497d">J</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Dan<u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Dan Will [mailto:<a href="mailto:danwill@meigslibrary.org" target="_blank">danwill@meigslibrary.org</a>]
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<b>Sent:</b> Monday, October 22, 2018 1:07 PM<br>
<b>To:</b> 'Chad Neeper' <<a href="mailto:cneeper@level9networks.com" target="_blank">cneeper@level9networks.com</a>><br>
<b>Subject:</b> RE: [OPLINTECH] DeepFreeze vs. Reboot Restore RX Pro<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Hey Chad & Lisa,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> I have experience with both Deep Freeze (Enterprise) and Reboot Restore RX Pro. In my opinion (and your mileage WILL vary) there is no way in the world
that I would EVER use Reboot Restore again. Not only did I have many, many, many issues over the 2 or 3 year period (seemed a LOT longer) that I used it, their tech support was absolutely terrible. I normally don’t trash a company’s product but, this one
deserves it (again my opinion and mine alone). While I have had issues with Deep Freeze as well, their tech support has always been good for me. I has now been about 5 or so years since I switched back to DF so I suppose it is possible that Reboot Restore
has made a turn around but, I’m not ready to give them the benefit of the doubt yet. I know that Deep Freeze Ent is expensive but, I have been quite satisfied with not just the product but, with their support (which really is part of the product).<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Dan Will<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Meigs County District Public Library<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Technology Supervisor<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><a href="mailto:danwill@meigslibrary.org" target="_blank"><span style="color:#0563c1">danwill@meigslibrary.org</span></a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">740.992.5813<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> OPLINTECH [<a href="mailto:oplintech-bounces@lists.oplin.org" target="_blank">mailto:oplintech-bounces@lists.oplin.org</a>]
<b>On Behalf Of </b>Chad Neeper via OPLINTECH<br>
<b>Sent:</b> Monday, October 22, 2018 12:53 PM<br>
<b>To:</b> OPLINTECH <<a href="mailto:oplintech@lists.oplin.org" target="_blank">oplintech@lists.oplin.org</a>><br>
<b>Subject:</b> Re: [OPLINTECH] DeepFreeze vs. Reboot Restore RX Pro<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">As an add-on to Lisa's question, I'd be curious to know if anyone has experience with
<i>both</i> Deep Freeze and Reboot Restore (formerly Drive Vaccine), which product you ended up with, and why?<u></u><u></u></p>
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<p class="MsoNormal">I've always just used DF. For years, it was the only program of this type that operated at a hard drive/block level, which is what made it close to bulletproof. The file-level attempts (ala Windows SteadyState) weren't as robust. But by
now, DF probably has some competition from other products...<u></u><u></u></p>
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<p class="MsoNormal">______________________________<br>
<b>Chad Neeper</b><br>
<span style="font-size:7.5pt">Senior Systems Engineer</span><br>
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<b>Level 9 Networks</b><br>
<span style="font-size:7.5pt">740-548-8070 (voice)<br>
866-214-6607 (fax)</span><br>
<br>
<i><span style="font-size:7.5pt">Full IT/Computer consulting services -- Specialized in libraries and schools</span></i><u></u><u></u></p>
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<p class="MsoNormal">On Mon, Oct 22, 2018 at 11:32 AM Lisa Murray via OPLINTECH <<a href="mailto:oplintech@lists.oplin.org" target="_blank">oplintech@lists.oplin.org</a>> wrote:<u></u><u></u></p>
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<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Calibri",sans-serif;color:black">I am looking to replace WinLock on our patron desktops with either DeepFreeze or Reboot Restore RX Pro. I prefer the Ultimate version of DeepFreeze but will
probably have to settle for the Premium version because of the price. Reboot Restore RX Pro is available through TechSoup at a very reasonable price. Is there any reason
<u>not</u> to go with Reboot Restore RX Pro?<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Calibri",sans-serif;color:black">Thanks,<u></u><u></u></span></p>
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<p style="background:white"><span style="font-size:14.0pt;font-family:"Lucida Handwriting";color:black">Lisa</span><span style="font-family:"Calibri",sans-serif;color:black"><u></u><u></u></span></p>
<p style="background:white"><span style="font-family:"Calibri",sans-serif;color:black">Lisa Murray<u></u><u></u></span></p>
<p style="background:white"><span style="font-family:"Calibri",sans-serif;color:black">Director/Fiscal Officer<u></u><u></u></span></p>
<p style="background:white"><span style="font-family:"Calibri",sans-serif;color:black">Cardington-Lincoln Public Library<u></u><u></u></span></p>
<p style="background:white"><span style="font-family:"Calibri",sans-serif;color:black"><a href="mailto:lmurray@cardlinc.org" target="_blank">lmurray@cardlinc.org</a><u></u><u></u></span></p>
<p style="background:white"><span style="font-family:"Calibri",sans-serif;color:black"><img border="0" width="32" height="32" id="m_-5244617394853647538_x0000_i1025" alt="1453743275544_PastedImage"><u></u><u></u></span></p>
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