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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Right now we are not using DeepFreeze. The only other software we have on the patron computers is Envisionware’s PC Reservation and LPTOne.
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<p class="MsoNormal"><span lang="EN" style="color:#1F497D">Alexandria Ortiz Rosado<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN" style="color:#1F497D">Systems Librarian | Hialeah Public Libraries<br>
190 West 49th Street, <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN" style="color:#1F497D">Hialeah, FL 33012<br>
305-821-2700, ext. 239<br>
<a href="mailto:ao13121@hialeahfl.gov">ao13121@hialeahfl.gov</a> | <a href="http://www.hialeahfl.gov/library">
www.hialeahfl.gov/library</a><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Chad Neeper [mailto:cneeper@level9networks.com]
<br>
<b>Sent:</b> Thursday, January 17, 2019 2:09 PM<br>
<b>To:</b> oplintech@lists.oplin.org<br>
<b>Cc:</b> Ortiz, Alexandria<br>
<b>Subject:</b> Re: [OPLINTECH] Windows10 in Patron Computers<o:p></o:p></span></p>
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<p class="MsoNormal">Hi Alexandria,<o:p></o:p></p>
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<p class="MsoNormal">We have Windows 10 installed on patron computers in several of our libraries here in Ohio. We haven't experienced the specific symptoms you've described. However, because we use Deep Freeze, because Microsoft has taken such a haphazard
approach to updates on Windows 10, and because the quality of those updates are frequently in the toilet... we prevent the Windows 10 patron computers from getting automatic updates by managing them with WSUS. This way, we can test an update on one or two
computers before allowing them to roll out en masse. This helps to avoid catastrophic problems any given Microsoft update might cause with Deep Freeze and helps to stem the onslaught of problems Microsoft has with their updates.<o:p></o:p></p>
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<p class="MsoNormal">Using WSUS may not specifically solve your problem, but it may help you to manage/mitigate it at least and perhaps methodically determine what exactly IS the root cause.<o:p></o:p></p>
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<p class="MsoNormal">HTH and Good luck!<o:p></o:p></p>
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<p class="MsoNormal">Chad<br clear="all">
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<p class="MsoNormal">______________________________<br>
<b>Chad Neeper</b><br>
<span style="font-size:7.5pt">Senior Systems Engineer</span><br>
<br>
<b>Level 9 Networks</b><br>
<span style="font-size:7.5pt">740-548-8070 (voice)<br>
866-214-6607 (fax)</span><br>
<br>
<i><span style="font-size:7.5pt">Full IT/Computer consulting services -- Specialized in libraries and schools</span></i><o:p></o:p></p>
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<p class="MsoNormal">On Thu, Jan 17, 2019 at 12:52 PM Ortiz, Alexandria via OPLINTECH <<a href="mailto:oplintech@lists.oplin.org">oplintech@lists.oplin.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hello,
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">We installed Win10 back in 2016 but for some reason when Windows runs its updates the computer always ends up freezing and unable to correctly run them. We tried reimaging a couple
but the issue still persists, has anyone else been having these type of issue? The libraries’ patron computers are using mandatory profiles and they’re domain-joined. I’m not sure if the issue is how they were originally setup or if it simply the updates.
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thanks,
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN">Alexandria Ortiz Rosado<br>
Systems Librarian | Hialeah Public Libraries<br>
190 West 49th Street, </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN">Hialeah, FL 33012<br>
305-821-2700, ext. 239<br>
<a href="mailto:ao13121@hialeahfl.gov" target="_blank">ao13121@hialeahfl.gov</a> |
<a href="http://www.hialeahfl.gov/library" target="_blank">www.hialeahfl.gov/library</a><br>
</span><img border="0" width="178" height="127" id="gmail-m_6703700590293946972Picture_x0020_1" src="cid:image001.png@01D4AE6F.95868150" alt="Description: HPL"><o:p></o:p></p>
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<p class="MsoNormal">Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.
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<p class="MsoNormal">_______________________________________________<br>
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