<div dir="ltr"><div>The mention of Deep Freeze was just our own example situation. My point is really that since you're already using domain-joined computers, WSUS might be fairly easy step to take to manage Windows Updates in your own situation while you diagnose the problem.</div><div><br></div><div>Not knowing all of the intricate details of your situation, another quick and simple test/step to try might be to fully reset the Windows Update subsystem on just <i>one</i> of your computers to see if it has any impact on your symptoms. Googling around will quickly point you towards the necessary steps, but <a href="https://support.microsoft.com/en-us/help/971058/how-do-i-reset-windows-update-components">here is a link to Microsoft's instructions</a>. I'd suggest going though all of the steps in the first sitting. Don't bother with the "if this doesn't work, then try this next thing, then if that doesn't work, try this next thing." In my experience, the lesser steps have never helped and only serve to waste time. If you're going to do something....Do it right; Do it once.</div><div><br></div><div>If shooting from the hip and resetting Windows Updates doesn't work:</div><div>Since you're building your computers from an existing image, and the problem still exists after you re-image your computers, it's possible that the original image has a problem. You can verify this by reimaging one test computer and then doing <u>no</u> (or the least possible number of) changes to it and see if the problem persists. If the problem persists, then you probably have a problem baked into your image and you can eliminate all of the post-image steps you take. If the problem <u>isn't</u> there, then you're introducing the problem at some point after the image and you should be able to methodically figure out exactly <u>what</u> in your normal post-image procedure is introducing it. If you're slow, deliberate, and methodical in your testing, you should be able to isolate the specific point at which the problem is introduced.</div><div><br></div><div>HTH,</div><div>Chad</div><div></div><div><br></div><div><br></div><div><br></div><br clear="all"><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div>______________________________<br><b>Chad Neeper</b><br><font size="1">Senior Systems Engineer</font><br><br><b>Level 9 Networks</b><br><font size="1">740-548-8070 (voice)<br>866-214-6607 (fax)</font><br><br><font size="1"><i>Full IT/Computer consulting services -- Specialized in libraries and schools</i></font><br></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Jan 18, 2019 at 8:00 AM Ortiz, Alexandria via OPLINTECH <<a href="mailto:oplintech@lists.oplin.org">oplintech@lists.oplin.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Right now we are not using DeepFreeze. The only other software we have on the patron computers is Envisionware’s PC Reservation and LPTOne.
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<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span lang="EN" style="color:rgb(31,73,125)">Alexandria Ortiz Rosado<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN" style="color:rgb(31,73,125)">Systems Librarian | Hialeah Public Libraries<br>
190 West 49th Street, <u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN" style="color:rgb(31,73,125)">Hialeah, FL 33012<br>
305-821-2700, ext. 239<br>
<a href="mailto:ao13121@hialeahfl.gov" target="_blank">ao13121@hialeahfl.gov</a> | <a href="http://www.hialeahfl.gov/library" target="_blank">
www.hialeahfl.gov/library</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:10pt;font-family:Tahoma,sans-serif">From:</span></b><span style="font-size:10pt;font-family:Tahoma,sans-serif"> Chad Neeper [mailto:<a href="mailto:cneeper@level9networks.com" target="_blank">cneeper@level9networks.com</a>]
<br>
<b>Sent:</b> Thursday, January 17, 2019 2:09 PM<br>
<b>To:</b> <a href="mailto:oplintech@lists.oplin.org" target="_blank">oplintech@lists.oplin.org</a><br>
<b>Cc:</b> Ortiz, Alexandria<br>
<b>Subject:</b> Re: [OPLINTECH] Windows10 in Patron Computers<u></u><u></u></span></p>
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<p class="MsoNormal">Hi Alexandria,<u></u><u></u></p>
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<p class="MsoNormal">We have Windows 10 installed on patron computers in several of our libraries here in Ohio. We haven't experienced the specific symptoms you've described. However, because we use Deep Freeze, because Microsoft has taken such a haphazard
approach to updates on Windows 10, and because the quality of those updates are frequently in the toilet... we prevent the Windows 10 patron computers from getting automatic updates by managing them with WSUS. This way, we can test an update on one or two
computers before allowing them to roll out en masse. This helps to avoid catastrophic problems any given Microsoft update might cause with Deep Freeze and helps to stem the onslaught of problems Microsoft has with their updates.<u></u><u></u></p>
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<p class="MsoNormal">Using WSUS may not specifically solve your problem, but it may help you to manage/mitigate it at least and perhaps methodically determine what exactly IS the root cause.<u></u><u></u></p>
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<p class="MsoNormal">HTH and Good luck!<u></u><u></u></p>
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<p class="MsoNormal">Chad<br clear="all">
<u></u><u></u></p>
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<p class="MsoNormal">______________________________<br>
<b>Chad Neeper</b><br>
<span style="font-size:7.5pt">Senior Systems Engineer</span><br>
<br>
<b>Level 9 Networks</b><br>
<span style="font-size:7.5pt">740-548-8070 (voice)<br>
866-214-6607 (fax)</span><br>
<br>
<i><span style="font-size:7.5pt">Full IT/Computer consulting services -- Specialized in libraries and schools</span></i><u></u><u></u></p>
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<p class="MsoNormal">On Thu, Jan 17, 2019 at 12:52 PM Ortiz, Alexandria via OPLINTECH <<a href="mailto:oplintech@lists.oplin.org" target="_blank">oplintech@lists.oplin.org</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Hello,
<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">We installed Win10 back in 2016 but for some reason when Windows runs its updates the computer always ends up freezing and unable to correctly run them. We tried reimaging a couple
but the issue still persists, has anyone else been having these type of issue? The libraries’ patron computers are using mandatory profiles and they’re domain-joined. I’m not sure if the issue is how they were originally setup or if it simply the updates.
<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Thanks,
<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><span lang="EN">Alexandria Ortiz Rosado<br>
Systems Librarian | Hialeah Public Libraries<br>
190 West 49th Street, </span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN">Hialeah, FL 33012<br>
305-821-2700, ext. 239<br>
<a href="mailto:ao13121@hialeahfl.gov" target="_blank">ao13121@hialeahfl.gov</a> |
<a href="http://www.hialeahfl.gov/library" target="_blank">www.hialeahfl.gov/library</a><br>
</span><img border="0" width="178" height="127" id="gmail-m_836914378540706497gmail-m_6703700590293946972Picture_x0020_1" src="cid:16861f8341e4cff311" alt="Description: HPL"><u></u><u></u></p>
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