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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Hi Chip<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">We have just purchased and are beginning to implement incident tracker<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">We also looked at Orange Boy’s add-on product and PITS.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Staff liked the product, especially the granularity of settings available.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I liked its integration with AD and its price.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I can keep you posted on how it goes.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thanks<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Tom<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Tom Casey<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Technology Director<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Public Library of Youngstown and Mahoning County<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">330.744.8636 x 51610<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Chip Kruthoffer <c.kruthoffer@lanepl.org>
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<b>Sent:</b> Friday, March 22, 2019 9:10 AM<br>
<b>To:</b> oplintech@lists.oplin.org; oplinlist@lists.oplin.org<br>
<b>Subject:</b> [OPLINTECH] HELP: patron incident or behavior tracking software solutions<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-family:"Verdana",sans-serif">If you have experience with a library patron incident tracking software solution, could you tell me what you've implemented and how it is working for you? I'm interested in commercial solutions,
not homegrown.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Verdana",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Verdana",sans-serif">We have a homegrown Google Apps solution that we've outgrown, and I'm looking at alternatives. Two I have identified are:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Verdana",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-family:"Verdana",sans-serif">PITS (<a href="http://www">http://www</a>.quipugroup.com/PITS-patron-incident-tracking-system.php)<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Verdana",sans-serif">INCIDENT TRACKER (<a href="http://incident-tracker.com/">http://incident-tracker.com/</a>)<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Verdana",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Verdana",sans-serif">I've also seen several education-related solutions, but the needs met don't exactly mesh with ours.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Verdana",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Verdana",sans-serif">Thanks for your help,<o:p></o:p></span></p>
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<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">Chip Kruthoffer, Systems Manager<br>
The Lane Libraries ~ </span><span style="font-size:10.0pt;font-family:"Verdana",sans-serif"><a href="http://www.lanepl.org" target="_blank"><span style="color:black">http://www.lanepl.org</span></a><span style="color:black"><br>
1396 University Blvd. (Admin. Center)<br>
Hamilton, Ohio 45011<br>
work: 513.785.2706</span><br>
mobile: 513.869.9770<span style="color:black"><br>
</span><a href="mailto:c.kruthoffer@lanepl.org" target="_blank"><span style="color:black">c.kruthoffer@lanepl.org</span></a><span style="color:#888888"><o:p></o:p></span></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#888888">Thank you for your support of The Lane Libraries.<o:p></o:p></span></p>
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