<div dir="ltr">Hello all,<div><br></div><div>I have used several over the years including; Spiceworks, GFI, Zoho, Zendesk, FreshService, Jira, and vTiger. We are in the process of moving to Jira so that both IT and PR are using roughly the same processes. We are moving from Spiceworks due to the limitations and issues I've been having with the app lately. In the last few weeks, the app hasn't been saving responses properly and isn't customizable enough for PR usage. I really like the Spiceworks community, but need something that will work as more of a complete ITSM service desk. If you want more details, please give me a call. <div><br></div><div><br clear="all"><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><span style="font-size:12.8px">Sincerely,</span></div><div><span style="font-size:12.8px">Chris Krumnow</span><br></div><div dir="ltr"><div>IT Specialist</div><div>Defiance Public Library System</div><div>Work:419-782-1456</div><div>Cell: 419-956-2767</div><div><a href="http://defiancelibrary.org" target="_blank">defiancelibrary.org</a></div><div><img src="https://docs.google.com/uc?export=download&id=0B0FBLSJNTfwucS1PeXNvYmlqREU&revid=0B0FBLSJNTfwucCtWZnNVODNwWXorRVVKTGtLdEFMRDJwZGlVPQ" width="96" height="61"><br></div><div><br></div><div><br></div></div></div></div></div></div></div></div></div></div></div></div></div><br></div></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Apr 30, 2019 at 2:12 PM Joshua Ashworth via OPLINTECH <<a href="mailto:oplintech@lists.oplin.org">oplintech@lists.oplin.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<p class="MsoNormal">Can anyone recommend IT helpdesk ticketing software? I’m also interested in technology asset management software, either integrated with ticketing or standalone.
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<p class="MsoNormal">Thanks,<u></u><u></u></p>
<p class="MsoNormal">Josh<u></u><u></u></p>
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<p class="MsoNormal"><b><span style="font-size:9.5pt;font-family:"Calibri Light",sans-serif;color:rgb(84,88,90)"><img width="135" height="96" id="gmail-m_-1065282627403583263Picture_x0020_1" src="cid:16a790d1ac24cff311" alt="cid:image001.png@01D4EF85.1F34F480"><u></u><u></u></span></b></p>
<p class="MsoNormal"><b><span style="font-size:9.5pt;font-family:"Calibri Light",sans-serif;color:rgb(84,88,90)"><u></u> <u></u></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10pt;font-family:"Calibri Light",sans-serif;color:rgb(84,88,90)">JOSHUA ASHWORTH<u></u><u></u></span></b></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:"Calibri Light",sans-serif;color:rgb(84,88,90)">Information Technology Director<u></u><u></u></span></p>
<p class="MsoNormal"><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.daytonmetrolibrary.org_&d=DwMFAg&c=LFYZ-o9_HUMeMTSQicvjIg&r=MlstN5jASXZAQ_T_k7rzTA&m=HXUNeHl_5dac_rON2x2W3x3Ll2KRDj4aPStPKZgSU8c&s=8F9cRMvg9gG4pfeBQqNCjpjUe8it3mvOqjef9TtBwUM&e=" target="_blank"><span style="font-size:10pt;font-family:"Calibri Light",sans-serif;color:rgb(191,35,26)">DaytonMetroLibrary.org</span></a><span style="font-size:10pt;font-family:"Calibri Light",sans-serif;color:rgb(191,35,26)"><u></u><u></u></span></p>
<p class="MsoNormal"><span lang="FR" style="font-size:10pt;font-family:"Calibri Light",sans-serif;color:rgb(84,88,90)">P: 937.496.8503<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="FR" style="font-size:8pt;font-family:Arial,sans-serif;color:rgb(84,88,90)">………………………………………………………………<u></u><u></u></span></p>
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<p class="MsoNormal"><i><span lang="FR" style="font-size:8pt;font-family:Arial,sans-serif;color:rgb(191,35,26)">“Bis vivit qui bene vivit.”<u></u><u></u></span></i></p>
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