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<p class="MsoNormal">For help desk we’re using Jitbit and have been very happy with it. We use it for internal help desk tickets for IT and facilities departments, and also use it to handle our ask us (email reference), ILL requests, and book recommendation
requests from patrons. <o:p></o:p></p>
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<p class="MsoNormal"><a href="https://www.jitbit.com/">https://www.jitbit.com/</a>
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<p class="MsoNormal"><span style="color:#1F4E79">Susan Allen<br>
Director of Technology Services</span><span style="color:black"><br>
</span><span style="font-size:10.0pt;color:black"><br>
</span><img border="0" width="52" height="45" style="width:.5416in;height:.4687in" id="_x0000_i1026" src="cid:image002.jpg@01D50192.CE12A8C0" alt="cid:image001.png@01D1CD2E.17EF1830"><span style="font-size:10.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;color:black"><br>
<a href="http://www.worthingtonlibraries.org/"><span style="color:blue">www.worthingtonlibraries.org</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;color:black">Old Worthington Library<br>
820 High St.<br>
Worthington, OH 43085<br>
614-807-2614 </span><span style="font-size:8.0pt;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:8.0pt">Five-Star Library</span></b><span style="font-size:8.0pt;color:#1F497D"> | <a href="http://www.worthingtonlibraries.org/awards">http://www.worthingtonlibraries.org/awards</a>
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<p class="MsoNormal"><b>From:</b> OPLINTECH <oplintech-bounces@lists.oplin.org> <b>
On Behalf Of </b>Joshua Ashworth via OPLINTECH<br>
<b>Sent:</b> Tuesday, April 30, 2019 2:12 PM<br>
<b>To:</b> oplintech@lists.oplin.org<br>
<b>Subject:</b> [OPLINTECH] Helpdesk and asset management software<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Can anyone recommend IT helpdesk ticketing software? I’m also interested in technology asset management software, either integrated with ticketing or standalone.
<o:p></o:p></p>
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<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal">Josh<o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:9.5pt;font-family:"Calibri Light",sans-serif;color:#54585A"><img border="0" width="135" height="96" style="width:1.4062in;height:1.0in" id="Picture_x0020_1" src="cid:image003.png@01D50192.CE12A8C0" alt="cid:image001.png@01D4EF85.1F34F480"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:9.5pt;font-family:"Calibri Light",sans-serif;color:#54585A"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#54585A">JOSHUA ASHWORTH<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#54585A">Information Technology Director<o:p></o:p></span></p>
<p class="MsoNormal"><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.daytonmetrolibrary.org_&d=DwMFAg&c=LFYZ-o9_HUMeMTSQicvjIg&r=MlstN5jASXZAQ_T_k7rzTA&m=HXUNeHl_5dac_rON2x2W3x3Ll2KRDj4aPStPKZgSU8c&s=8F9cRMvg9gG4pfeBQqNCjpjUe8it3mvOqjef9TtBwUM&e="><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#BF231A">DaytonMetroLibrary.org</span></a><span style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#BF231A"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="FR" style="font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#54585A">P: 937.496.8503<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="FR" style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#54585A">………………………………………………………………<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="FR" style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#767171"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span lang="FR" style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#BF231A">“Bis vivit qui bene vivit.”<o:p></o:p></span></i></p>
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