<div dir="ltr"><div>Hi Phil,</div><div><br></div><div>I too am having this problem. I removed the update that was causing the problem and paused Windows updates for the time being. It's only a temporary fix until Star can release a more permanent fix. <br></div><div><br></div><div>It appears that yesterday Star released a new driver that is supposed to correct the issue. I haven't tried it yet but will do soon.</div><div><br></div><div><a href="https://www.starmicronics.com/pages/starsupport">https://www.starmicronics.com/pages/starsupport</a></div><div><br></div><div>Nick<br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Jul 13, 2021 at 10:38 AM Phil Shirley via OPLINTECH <<a href="mailto:oplintech@lists.oplin.org">oplintech@lists.oplin.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div>
<p>Hi,</p>
<p>We're having a problem with our receipt printers that we just
can't figure out. Could anyone give me any ideas?<br>
</p>
<p>They're Star TSP 143, connected to the computer by USB (Windows
10). Ever since the July Windows updates came out, they stop
working occasionally. Rebooting the computer often (but not
always) seems to cause this. Restarting the spooling service makes
the printer work again (sometimes I also print a test page, which
often seems to be a necessary step). I have uninstalled them and
re-installed, and gotten the latest driver.</p>
<p>This affects all of our USB-connected Star receipt printers. We
have two Star printers connected by network that don't seem to be
affected.<br>
</p>
<p>Thanks for any help you can give me on this.<br>
</p>
<p>Phil<br>
</p>
<p><b><span style="font-family:"Arial",sans-serif">Phil
Shirley</span></b><span style="font-size:10pt;line-height:115%;font-family:"Arial",sans-serif"></span><br>
<span style="font-size:10pt;line-height:115%;font-family:"Arial",sans-serif"></span>
</p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:10pt;line-height:115%;font-family:"Arial",sans-serif"><i>IT
Manager</i><br>
<b>Cuyahoga Falls Library</b></span><span style="font-size:9pt;line-height:115%;font-family:"Arial",sans-serif"></span><span style="font-size:10pt;line-height:115%;font-family:"Arial",sans-serif"><br>
<b>p.</b> 330.928.2117 x109 <b>e.</b> <a href="mailto:pshirley@cuyahogafallslibrary.org" target="_blank"> <span style="color:windowtext;text-decoration:none">pshirley@cuyahogafallslibrary.org</span></a>
<br>
<b>w. </b><a href="http://www.cuyahogafallslibrary.org/" target="_blank"><span style="color:windowtext;text-decoration:none">cuyahogafallslibrary.org</span></a>
<b>a. </b>2015 Third Street, Cuyahoga Falls, OH 44221</span></p>
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</blockquote></div><br clear="all"><br>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr">Nick W. Kelley: MLIS<br>Technology Services Manager <br>Avon Lake Public Library<br>440-933-6418<br><a href="mailto:nkelley@avonlake.lib.oh.us" target="_blank">nkelley@avonlake.lib.oh.us</a></div></div></div></div>