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<p class="MsoNormal">Try using these browser setting changes. We haven’t had any issues the past couple months after making the changes:<o:p></o:p></p>
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<p class="MsoNormal">This force opens in Abobe instead of the browser.<o:p></o:p></p>
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<p class="MsoNormal">Thanks<o:p></o:p></p>
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<p class="MsoNormal">Ed Mikolic<o:p></o:p></p>
<p class="MsoNormal">Information Technology and Systems Manager<o:p></o:p></p>
<p class="MsoNormal">Mentor Public Library<o:p></o:p></p>
<p class="MsoNormal">8215 Mentor Avenue<o:p></o:p></p>
<p class="MsoNormal">Mentor, OH 44060<o:p></o:p></p>
<p class="MsoNormal">440-255-8811 x228<o:p></o:p></p>
<p class="MsoNormal">440-205-1151 Fax<o:p></o:p></p>
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<p class="MsoNormal">Lending, Learning, Leading<o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> OPLINTECH <oplintech-bounces@lists.oplin.org> <b>
On Behalf Of </b>welchly--- via OPLINTECH<br>
<b>Sent:</b> Tuesday, August 10, 2021 11:26 AM<br>
<b>To:</b> Kim Null <knull@gmplibrary.org><br>
<b>Cc:</b> OPLINTECH (oplintech@lists.oplin.org) <oplintech@lists.oplin.org><br>
<b>Subject:</b> Re: [OPLINTECH] Viewing Unemployment Correspondence problem<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p><span style="font-size:12.0pt;font-family:"Verdana",sans-serif">We're using Adobe Reader DC v2019.021.20061 and it works, as long as they save and open in Adobe. If they open in a browser -- any browser -- it doesn't work.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Courier New"">Lynne Welch - Herrick Memorial Library of Wellington OH<br>
ph. 440-647-2120 e. <a href="mailto:welchly@herrickliboh.org">welchly@herrickliboh.org</a><o:p></o:p></span></p>
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<p><span style="font-size:12.0pt;font-family:"Verdana",sans-serif"><o:p> </o:p></span></p>
<p id="reply-intro"><span style="font-size:12.0pt;font-family:"Verdana",sans-serif">On 2021-08-10 11:13, Kim Null via OPLINTECH wrote:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana",sans-serif">The only way I have found to make it work is by downloading the attachment and then opening it with Adobe. I have pro on my machine so that has worked. I did just try to open
something on a patron computer and I noticed that I had to right-click and choose open with Adobe Reader DC as it defaulted to Microsoft Edge. It has been an ongoing issue that I have not been able to get an answer from them about. Another hint, if the patron
wants to send a copy to someone, many times the recipient is not able to open it. I have had patrons save the item as an image and then send it... it is a hot mess and I hope they fix it soon.<br clear="all">
<o:p></o:p></span></p>
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<p class="MsoNormal"><em><span style="font-size:12.0pt;font-family:"Georgia",serif">Kim Null</span></em><span style="font-size:12.0pt;font-family:"Verdana",sans-serif">
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<p class="MsoNormal"><em><span style="font-size:12.0pt;font-family:"Georgia",serif">Adult Services Librarian</span></em><span style="font-size:12.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><em><span style="font-size:12.0pt;font-family:"Georgia",serif">Pronouns: She/Her/Hers</span></em><span style="font-size:12.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><em><span style="font-size:12.0pt;font-family:"Georgia",serif">Grafton-Midview Public Library</span></em><span style="font-size:12.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><em><span style="font-size:12.0pt;font-family:"Georgia",serif">440-926-3317</span></em><span style="font-size:12.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><em><span style="font-size:12.0pt;font-family:"Georgia",serif"><a href="http://www.gmplibrary.org" target="_blank">www.gmplibrary.org</a></span></em><span style="font-size:12.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana",sans-serif"><a href="mailto:knull@gmplibrary.org"><em><span style="font-family:"Georgia",serif">knull@gmplibrary.org</span></em></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana",sans-serif"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana",sans-serif">On Tue, Aug 10, 2021 at 10:59 AM Robin Bombin via OPLINTECH <<a href="mailto:oplintech@lists.oplin.org">oplintech@lists.oplin.org</a>> wrote:<o:p></o:p></span></p>
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<p class="v1msonormal"><span style="font-size:12.0pt;font-family:"Verdana",sans-serif">We are working on a way to help one of our patrons view their Ohio Department of Job & Services (ODJS) Unemployment correspondence.<o:p></o:p></span></p>
<p class="v1msonormal"><span style="font-size:12.0pt;font-family:"Verdana",sans-serif">Yesterday, when the patron chose the ODJS correspondence to view, the message downloaded as a pdf. I had them open the pdf using Adobe Reader DC, version 2020.006.20042.
After opening the pdf in Adobe Reader DC, we received a message stating we need to install a font package and to click "Go" to navigate to the download. Clicking on "Go" took us nowhere and the pdf is blank.<o:p></o:p></span></p>
<p class="v1msonormal"><span style="font-size:12.0pt;font-family:"Verdana",sans-serif">This morning, I updated Adobe Reader DC to the latest version but don't know of a way to test it.<o:p></o:p></span></p>
<p class="v1msonormal"><span style="font-size:12.0pt;font-family:"Verdana",sans-serif">Has anyone had this problem and found a successful work around?<o:p></o:p></span></p>
<p class="v1msonormal"><span style="font-size:12.0pt;font-family:"Verdana",sans-serif;color:black">Thank you for your help,</span><span style="font-size:12.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span style="font-size:12.0pt;font-family:"Verdana",sans-serif;color:black">Robin Bombin</span><span style="font-size:12.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span style="font-size:12.0pt;font-family:"Verdana",sans-serif;color:black">IT Manager | Troy-Miami County Public Library</span><span style="font-size:12.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span style="font-size:12.0pt;font-family:"Verdana",sans-serif;color:black">419 West Main Street, Troy, Ohio 45373</span><span style="font-size:12.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
<p class="v1msonormal"><span style="font-size:12.0pt;font-family:"Verdana",sans-serif;color:black">937.339.0502 x 111 |
<a href="mailto:rbombin@tmcpl.org">rbombin@tmcpl.org</a></span><span style="font-size:12.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt;font-family:"Verdana",sans-serif">_______________________________________________<br>
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<a href="http://lists.oplin.org/mailman/listinfo/oplintech" target="_blank">http://lists.oplin.org/mailman/listinfo/oplintech</a><o:p></o:p></span></p>
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