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<p class="MsoNormal">We are working on a way to help one of our patrons view their Ohio Department of Job & Services (ODJS) Unemployment correspondence.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Yesterday, when the patron chose the ODJS correspondence to view, the message downloaded as a pdf. I had them open the pdf using Adobe Reader DC, version 2020.006.20042. After opening the pdf in Adobe Reader DC, we received a message stating
we need to install a font package and to click “Go” to navigate to the download. Clicking on “Go” took us nowhere and the pdf is blank.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">This morning, I updated Adobe Reader DC to the latest version but don’t know of a way to test it.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Has anyone had this problem and found a successful work around?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:black">Thank you for your help,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Robin Bombin<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">IT Manager | Troy-Miami County Public Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">419 West Main Street, Troy, Ohio 45373<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">937.339.0502 x 111 | rbombin@tmcpl.org<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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