<html><head><meta http-equiv="Content-Type" content="text/html; charset=UTF-8" /></head><body style='font-size: 12pt; font-family: Verdana,Geneva,sans-serif'>
<p>We're using Adobe Reader DC v2019.021.20061 and it works, as long as they save and open in Adobe. If they open in a browser -- any browser -- it doesn't work.</p>
<div id="signature">---<br />
<div class="pre" style="margin: 0; padding: 0; font-family: monospace">Lynne Welch - Herrick Memorial Library of Wellington OH<br />ph. 440-647-2120 e. <a href="mailto:welchly@herrickliboh.org">welchly@herrickliboh.org</a></div>
</div>
<p><br /></p>
<p id="reply-intro">On 2021-08-10 11:13, Kim Null via OPLINTECH wrote:</p>
<blockquote type="cite" style="padding: 0 0.4em; border-left: #1010ff 2px solid; margin: 0">
<div id="replybody1">
<div dir="ltr">The only way I have found to make it work is by downloading the attachment and then opening it with Adobe. I have pro on my machine so that has worked. I did just try to open something on a patron computer and I noticed that I had to right-click and choose open with Adobe Reader DC as it defaulted to Microsoft Edge. It has been an ongoing issue that I have not been able to get an answer from them about. Another hint, if the patron wants to send a copy to someone, many times the recipient is not able to open it. I have had patrons save the item as an image and then send it... it is a hot mess and I hope they fix it soon.<br clear="all" />
<div>
<div class="v1gmail_signature" dir="ltr">
<div dir="ltr">
<div>
<div dir="ltr">
<div>
<div dir="ltr">
<div>
<div dir="ltr">
<div>
<div dir="ltr">
<div>
<div dir="ltr">
<div>
<div dir="ltr">
<div>
<div dir="ltr"><span style="font-family: georgia, serif; font-size: small;"><em> </em></span></div>
<div dir="ltr"><span style="font-family: georgia, serif; font-size: small;"><em>Kim Null</em></span>
<div><span style="font-family: georgia, serif; font-size: small;"><em>Adult Services Librarian</em></span></div>
<div><span style="font-family: georgia, serif; font-size: small;"><em>Pronouns: She/Her/Hers<br /></em></span>
<div><span style="font-family: georgia, serif; font-size: small;"><em>Grafton-Midview Public Library</em></span></div>
<div><span style="font-family: georgia, serif; font-size: small;"><em>440-926-3317</em></span></div>
<div><em style="font-family: georgia,serif;"><a href="http://www.gmplibrary.org" target="_blank" rel="noopener noreferrer">www.gmplibrary.org</a></em></div>
<div><a href="mailto:knull@gmplibrary.org" rel="noreferrer"><span style="font-family: georgia, serif; font-size: small;"><em>knull@gmplibrary.org</em></span></a></div>
<div> </div>
<div><img src="https://docs.google.com/uc?export=download&id=1Vcw39Jolrg_Pf1qIDQZvyFdjUd4pqi6p&revid=0BxNPWICjOQItSmR2akl0TVlFOWE1M2paWmlCRytvZElkS3RFPQ" width="96" height="95" /></div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<br />
<div class="v1gmail_quote">
<div class="v1gmail_attr" dir="ltr">On Tue, Aug 10, 2021 at 10:59 AM Robin Bombin via OPLINTECH <<a href="mailto:oplintech@lists.oplin.org" rel="noreferrer">oplintech@lists.oplin.org</a>> wrote:</div>
<blockquote class="v1gmail_quote" style="margin: 0px 0px 0px 0.8ex; border-left: 1px solid #cccccc; padding-left: 1ex;">
<div lang="EN-US">
<div class="v1gmail-m_1533125507745299926WordSection1">
<p class="v1MsoNormal">We are working on a way to help one of our patrons view their Ohio Department of Job & Services (ODJS) Unemployment correspondence.</p>
<p class="v1MsoNormal">Yesterday, when the patron chose the ODJS correspondence to view, the message downloaded as a pdf. I had them open the pdf using Adobe Reader DC, version 2020.006.20042. After opening the pdf in Adobe Reader DC, we received a message stating we need to install a font package and to click "Go" to navigate to the download. Clicking on "Go" took us nowhere and the pdf is blank.</p>
<p class="v1MsoNormal">This morning, I updated Adobe Reader DC to the latest version but don't know of a way to test it.</p>
<p class="v1MsoNormal">Has anyone had this problem and found a successful work around?</p>
<p class="v1MsoNormal"><span style="color: black;">Thank you for your help,<u></u><u></u></span></p>
<p class="v1MsoNormal"><span style="color: black;">Robin Bombin<u></u><u></u></span></p>
<p class="v1MsoNormal"><span style="color: black;">IT Manager | Troy-Miami County Public Library<u></u><u></u></span></p>
<p class="v1MsoNormal"><span style="color: black;">419 West Main Street, Troy, Ohio 45373<u></u><u></u></span></p>
<p class="v1MsoNormal"><span style="color: black;">937.339.0502 x 111 | <a href="mailto:rbombin@tmcpl.org" rel="noreferrer">rbombin@tmcpl.org</a><u></u><u></u></span></p>
</div>
</div>
_______________________________________________<br />OPLINTECH mailing list<br /><a href="mailto:OPLINTECH@lists.oplin.org" rel="noreferrer">OPLINTECH@lists.oplin.org</a><br /><a href="http://lists.oplin.org/mailman/listinfo/oplintech" target="_blank" rel="noopener noreferrer">http://lists.oplin.org/mailman/listinfo/oplintech</a><br /><br /></blockquote>
</div>
</div>
</blockquote>
</body></html>