<div dir="ltr">The only way I have found to make it work is by downloading the attachment and then opening it with Adobe. I have pro on my machine so that has worked. I did just try to open something on a patron computer and I noticed that I had to right-click and choose open with Adobe Reader DC as it defaulted to Microsoft Edge. It has been an ongoing issue that I have not been able to get an answer from them about. Another hint, if the patron wants to send a copy to someone, many times the recipient is not able to open it. I have had patrons save the item as an image and then send it... it is a hot mess and I hope they fix it soon.<br clear="all"><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><font face="georgia, serif" size="2"><i><br></i></font></div><div dir="ltr"><font face="georgia, serif" size="2"><i>Kim Null</i></font><div><font face="georgia, serif" size="2"><i>Adult Services Librarian</i></font></div><div><font face="georgia, serif" size="2"><i>Pronouns: She/Her/Hers<br></i></font><div><font face="georgia, serif" size="2"><i>Grafton-Midview Public Library</i></font></div><div><font face="georgia, serif" size="2"><i>440-926-3317</i></font></div><div><i style="font-family:georgia,serif"><a href="http://www.gmplibrary.org" target="_blank">www.gmplibrary.org</a></i><br></div><div><a href="mailto:knull@gmplibrary.org" target="_blank"><font face="georgia, serif" size="2"><i>knull@gmplibrary.org</i></font></a><br></div><div><br></div><div><img src="https://docs.google.com/uc?export=download&id=1Vcw39Jolrg_Pf1qIDQZvyFdjUd4pqi6p&revid=0BxNPWICjOQItSmR2akl0TVlFOWE1M2paWmlCRytvZElkS3RFPQ" width="96" height="95"><br></div><div><br></div><div><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Aug 10, 2021 at 10:59 AM Robin Bombin via OPLINTECH <<a href="mailto:oplintech@lists.oplin.org">oplintech@lists.oplin.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<p class="MsoNormal">We are working on a way to help one of our patrons view their Ohio Department of Job & Services (ODJS) Unemployment correspondence.
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Yesterday, when the patron chose the ODJS correspondence to view, the message downloaded as a pdf. I had them open the pdf using Adobe Reader DC, version 2020.006.20042. After opening the pdf in Adobe Reader DC, we received a message stating
we need to install a font package and to click “Go” to navigate to the download. Clicking on “Go” took us nowhere and the pdf is blank.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">This morning, I updated Adobe Reader DC to the latest version but don’t know of a way to test it.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Has anyone had this problem and found a successful work around?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="color:black">Thank you for your help,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:black">Robin Bombin<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black">IT Manager | Troy-Miami County Public Library<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black">419 West Main Street, Troy, Ohio 45373<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:black">937.339.0502 x 111 | <a href="mailto:rbombin@tmcpl.org" target="_blank">rbombin@tmcpl.org</a><u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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