<div dir="ltr">Faronics' Deep Freeze seems to always work beautifully...when Microsoft doesn't break it. I never once had a problem with it until Windows 8 came along and Microsoft catastrophically broke (to the extent of needing a full Windows reinstall) it with two different Windows Updates over a 1-2 year period. Even since then, I've found it to be negatively impacted on several different occasions by a Windows Update. Fortunately, not quite to the extreme extent of the first of those two original events with Win8.x, but occasionally up to the level of what you've described. With that in mind, have you tried rolling back some of the more recent Windows Updates around the time you started experiencing the problem to see if you can pinpoint which one introduced the issue?<div><br></div><div>If you can identify the update that started your problems, perhaps you can buy yourself some time until Faronics can correct for the problem.</div><div><br></div><div>Naturally, I'm assuming it's a Windows Update that broke Deep Freeze here. That seems a reasonable assumption considering that the whole point in using DF in the first place is to control the state of the operating system and <u>prevent</u> change...and yet the one thing that's in a constant state of unpredictable change now IS the operating system. (Thanks, Microsoft.)</div><div><br></div><div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div>______________________________<br><b>Chad Neeper</b><br><font size="1">Senior Systems Engineer</font><br><br><b>Level 9 Networks</b><br><font size="1">740-548-8070 (voice)<br>866-214-6607 (fax)</font><br><br><font size="1"><i>Full IT/Computer consulting services -- Specialized in public libraries</i></font><br></div></div></div></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Sep 26, 2022 at 11:02 AM Chad via OPLINTECH <<a href="mailto:oplintech@lists.oplin.org">oplintech@lists.oplin.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg-3941192772692249807"><u></u>
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<div dir="auto">We just got that notification, but haven't experienced the issue. Fingers crossed it just likes us 🤞</div><div id="m_-3941192772692249807aqm-signature" dir="auto" style="color:black"><div dir="auto"><br></div><div dir="auto">Chad J. Nichols</div><div dir="auto">IT Director / Systems Administrator</div><div dir="auto">Public Library of Mount Vernon and Knox County</div><div dir="auto">201 N. Mulberry Street., Mount Vernon, OH 43050</div><div dir="auto">(740) 392-2665 x245</div></div><div dir="auto"><br></div>
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<p style="color:black;font-size:10pt;font-family:sans-serif;margin:8pt 0px">On September 26, 2022 10:53:30 AM Mindy Holmes via OPLINTECH <<a href="mailto:oplintech@lists.oplin.org" target="_blank">oplintech@lists.oplin.org</a>> wrote:</p>
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<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Thanks, guys. Have done that. DeepFreeze acknowledges this as a known issue with Windows 10. I even got to go on 8.64 ahead of schedule which did not fix the
issue. 8.63 seems to be the update, according to DeepFreeze, that sparked this issue with Windows 10 H2.<u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:11pt;font-family:Calibri,sans-serif">From:</span></b><span style="font-size:11pt;font-family:Calibri,sans-serif"> Technology Coordinator <<a href="mailto:techco@acdl.info" target="_blank">techco@acdl.info</a>>
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<b>Sent:</b> Monday, September 26, 2022 10:48 AM<br>
<b>To:</b> Larry Ritchie <<a href="mailto:lritchie@tusclibrary.org" target="_blank">lritchie@tusclibrary.org</a>><br>
<b>Cc:</b> <a href="mailto:oplintech@lists.oplin.org" target="_blank">oplintech@lists.oplin.org</a>; Mindy Holmes <<a href="mailto:mindy.holmes@masonpl.org" target="_blank">mindy.holmes@masonpl.org</a>><br>
<b>Subject:</b> Re: [OPLINTECH] Trouble with DeepFreeze<u></u><u></u></span></p>
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<b><span style="color:rgb(34,34,34)">CAUTION:</span></b><span style="color:rgb(34,34,34)"> This email originated outside the organization! Please exercise caution when clicking links or opening attachments. Do not provide any personal or sensitive information. When in
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<p class="MsoNormal">Mindy, <u></u><u></u></p>
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<p class="MsoNormal">Larry is correct, the thawing and running updates are crucial. We schedule regular updates.
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<p class="MsoNormal">I would also ensure that you are using the most up to date version of Deep Freeze. <u></u><u></u></p>
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<p class="MsoNormal">Deep Freeze has recommended completely uninstalling Deep Freeze on OS upgrades to avoid some issues. I have had a couple of iMacs that I've had to rebuild after OS upgrades while only thawing the devices.<u></u><u></u></p>
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<p class="MsoNormal">Mark<u></u><u></u></p>
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<p class="MsoNormal">On Mon, Sep 26, 2022 at 10:37 AM Larry Ritchie via OPLINTECH <<a href="mailto:oplintech@lists.oplin.org" target="_blank">oplintech@lists.oplin.org</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:Calibri,sans-serif;color:black">Any time I've had that issue, usually rebooting them thawed and doing all of the various windows patches & firmware/driver updates and then freezing again seems to fix it.<u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(100,100,100);background:white">Larry Ritchie</span></b><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(100,100,100)"><br>
<span style="background:white">IT Manager</span>, Tuscarawas County Public Library System<u></u><u></u></span></p>
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<p style="margin:0in 0in 0.0001pt"><span style="color:rgb(141,141,141)">Office: 330.364.4474 ext <span style="background:white">235 </span><u></u><u></u></span></p>
<p style="margin:0in 0in 0.0001pt"><span style="color:rgb(141,141,141);background:white">Cell: 330-983-6941</span><span style="color:rgb(141,141,141)"><u></u><u></u></span></p>
<p style="margin:0in 0in 0.0001pt"><span style="color:rgb(141,141,141)">lritchie@<a href="http://tusclibrary.org" target="_blank">tusclibrary.org</a><u></u><u></u></span></p>
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<p style="margin:0in 0in 0.0001pt"><span style="color:rgb(141,141,141)"><a href="http://www.tusclibrary.org" target="_blank">www.tusclibrary.org</a><u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:11pt;font-family:Calibri,sans-serif;color:black">From:</span></b><span style="font-size:11pt;font-family:Calibri,sans-serif;color:black"> OPLINTECH <<a href="mailto:oplintech-bounces@lists.oplin.org" target="_blank">oplintech-bounces@lists.oplin.org</a>>
on behalf of Mindy Holmes via OPLINTECH <<a href="mailto:oplintech@lists.oplin.org" target="_blank">oplintech@lists.oplin.org</a>><br>
<b>Sent:</b> Monday, September 26, 2022 10:34 AM<br>
<b>To:</b> <a href="mailto:oplintech@lists.oplin.org" target="_blank">oplintech@lists.oplin.org</a> <<a href="mailto:oplintech@lists.oplin.org" target="_blank">oplintech@lists.oplin.org</a>><br>
<b>Subject:</b> [OPLINTECH] Trouble with DeepFreeze</span> <u></u><u></u></p>
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<p>Has anyone else experienced the sporadic lockup of pcs using DeepFreeze? The machines will just randomly lockup while patrons are using them and must be rebooted each time. If you have experienced this and you have found a comparable replacement that you
would recommend from experience using it, that would be greatly appreciated. Running our public machines in a “thawed” state to avoid the issue is not an option for us.<u></u><u></u></p>
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<p>Thanks,<u></u><u></u></p>
<p>Mindy Holmes<u></u><u></u></p>
<p>Mason Public Library (OH)<u></u><u></u></p>
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