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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">We have had issues with Deepfreeze, but not at the moment.
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">What version of DepFreeze are you using?
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">Do you have SSD’s on your workstations? We found moving to SSD’s resolved multiple issues.
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Mindy Holmes <mindy.holmes@masonpl.org>
<br>
<b>Sent:</b> Monday, September 26, 2022 11:01 AM<br>
<b>To:</b> Katelyn Salmen <khouck@columbiana.lib.oh.us><br>
<b>Cc:</b> oplintech@lists.oplin.org<br>
<b>Subject:</b> Re: [OPLINTECH] Trouble with DeepFreeze<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thanks, that is what I have been doing as well. It is killing our goodwill with the public since they are constantly having this issue with our public machines.<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Katelyn Salmen <<a href="mailto:khouck@columbiana.lib.oh.us">khouck@columbiana.lib.oh.us</a>>
<br>
<b>Sent:</b> Monday, September 26, 2022 10:58 AM<br>
<b>To:</b> <a href="mailto:oplintech@lists.oplin.org">oplintech@lists.oplin.org</a>; Mindy Holmes <<a href="mailto:mindy.holmes@masonpl.org">mindy.holmes@masonpl.org</a>><br>
<b>Subject:</b> Re: Trouble with DeepFreeze<o:p></o:p></span></p>
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<b><span style="color:#222222">CAUTION:</span></b><span style="color:#222222"> This email originated outside the organization! Please exercise caution when clicking links or opening attachments. Do not provide any personal or sensitive information. When in
doubt, contact your IT Department. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Hi Mindy!
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">We are having the same issue. Our PCs can be in the frozen state for a week and then the sporadic freeze ups happen. All of our software is completely up to date and it doesn't
make a difference. I contacted Faronics in June and this is a larger issue they're struggling with. In the meantime, they have been sending us different test builds and drivers to try out. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">I would suggest reaching out to their support. They will probably have you set up a crash dump report so they can try and isolate the cause of the problem. So far the test drivers
have not worked, but they can have you try new beta update for the server and clients.
<o:p></o:p></span></p>
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<p><span style="font-family:"Calibri",sans-serif;color:black">Katelyn Salmen<o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black">Technology Coordinator<o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black">Columbiana Public Library<o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black">330-482-5509<o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black"><a href="mailto:khouck@columbiana.lib.oh.us">khouck@columbiana.lib.oh.us</a><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> OPLINTECH <<a href="mailto:oplintech-bounces@lists.oplin.org">oplintech-bounces@lists.oplin.org</a>>
on behalf of Mindy Holmes via OPLINTECH <<a href="mailto:oplintech@lists.oplin.org">oplintech@lists.oplin.org</a>><br>
<b>Sent:</b> Monday, September 26, 2022 10:34 AM<br>
<b>To:</b> <a href="mailto:oplintech@lists.oplin.org">oplintech@lists.oplin.org</a> <<a href="mailto:oplintech@lists.oplin.org">oplintech@lists.oplin.org</a>><br>
<b>Subject:</b> [OPLINTECH] Trouble with DeepFreeze</span> <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="xmsonormal">Has anyone else experienced the sporadic lockup of pcs using DeepFreeze? The machines will just randomly lockup while patrons are using them and must be rebooted each time. If you have experienced this and you have found a comparable
replacement that you would recommend from experience using it, that would be greatly appreciated. Running our public machines in a “thawed” state to avoid the issue is not an option for us.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Thanks,<o:p></o:p></p>
<p class="xmsonormal">Mindy Holmes<o:p></o:p></p>
<p class="xmsonormal">Mason Public Library (OH)<o:p></o:p></p>
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