<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p
{mso-style-priority:99;
margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
p.xmsonormal, li.xmsonormal, div.xmsonormal
{mso-style-name:x_msonormal;
margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
p.xmsochpdefault, li.xmsochpdefault, div.xmsochpdefault
{mso-style-name:x_msochpdefault;
margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Calibri",sans-serif;}
span.xmsohyperlink
{mso-style-name:x_msohyperlink;
color:#0563C1;
text-decoration:underline;}
span.xmsohyperlinkfollowed
{mso-style-name:x_msohyperlinkfollowed;
color:#954F72;
text-decoration:underline;}
span.xemailstyle17
{mso-style-name:x_emailstyle17;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle24
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thanks, that is what I have been doing as well. It is killing our goodwill with the public since they are constantly having this issue with our public machines.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Katelyn Salmen <khouck@columbiana.lib.oh.us>
<br>
<b>Sent:</b> Monday, September 26, 2022 10:58 AM<br>
<b>To:</b> oplintech@lists.oplin.org; Mindy Holmes <mindy.holmes@masonpl.org><br>
<b>Subject:</b> Re: Trouble with DeepFreeze<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left" width="100%" style="width:100.0%">
<tbody>
<tr>
<td style="background:#FFB900;padding:5.0pt 2.0pt 5.0pt 2.0pt"></td>
<td width="100%" style="width:100.0%;background:#FFF8E5;padding:5.0pt 4.0pt 5.0pt 12.0pt;word-wrap:break-word">
<div>
<p class="MsoNormal" style="mso-element:frame;mso-element-frame-hspace:2.25pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<b><span style="color:#222222">CAUTION:</span></b><span style="color:#222222"> This email originated outside the organization! Please exercise caution when clicking links or opening attachments. Do not provide any personal or sensitive information. When in
doubt, contact your IT Department. <o:p></o:p></span></p>
</div>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Hi Mindy!
<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">We are having the same issue. Our PCs can be in the frozen state for a week and then the sporadic freeze ups happen. All of our software is completely up to date and it doesn't
make a difference. I contacted Faronics in June and this is a larger issue they're struggling with. In the meantime, they have been sending us different test builds and drivers to try out. <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">I would suggest reaching out to their support. They will probably have you set up a crash dump report so they can try and isolate the cause of the problem. So far the test drivers
have not worked, but they can have you try new beta update for the server and clients.
<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
</div>
<div>
<div id="Signature">
<div>
<div id="divtagdefaultwrapper">
<p><span style="font-family:"Calibri",sans-serif;color:black">Katelyn Salmen<o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black">Technology Coordinator<o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black">Columbiana Public Library<o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black">330-482-5509<o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black"><a href="mailto:khouck@columbiana.lib.oh.us">khouck@columbiana.lib.oh.us</a><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<div class="MsoNormal" align="center" style="text-align:center">
<hr size="2" width="98%" align="center">
</div>
<div id="divRplyFwdMsg">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> OPLINTECH <<a href="mailto:oplintech-bounces@lists.oplin.org">oplintech-bounces@lists.oplin.org</a>>
on behalf of Mindy Holmes via OPLINTECH <<a href="mailto:oplintech@lists.oplin.org">oplintech@lists.oplin.org</a>><br>
<b>Sent:</b> Monday, September 26, 2022 10:34 AM<br>
<b>To:</b> <a href="mailto:oplintech@lists.oplin.org">oplintech@lists.oplin.org</a> <<a href="mailto:oplintech@lists.oplin.org">oplintech@lists.oplin.org</a>><br>
<b>Subject:</b> [OPLINTECH] Trouble with DeepFreeze</span> <o:p></o:p></p>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="xmsonormal">Has anyone else experienced the sporadic lockup of pcs using DeepFreeze? The machines will just randomly lockup while patrons are using them and must be rebooted each time. If you have experienced this and you have found a comparable
replacement that you would recommend from experience using it, that would be greatly appreciated. Running our public machines in a “thawed” state to avoid the issue is not an option for us.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Thanks,<o:p></o:p></p>
<p class="xmsonormal">Mindy Holmes<o:p></o:p></p>
<p class="xmsonormal">Mason Public Library (OH)<o:p></o:p></p>
</div>
</div>
</div>
</div>
</body>
</html>