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<div dir="auto">We just got that notification, but haven't experienced the issue. Fingers crossed it just likes us 🤞</div><div id="aqm-signature" dir="auto" style="color: black;"><div dir="auto"><br></div><div dir="auto">Chad J. Nichols</div><div dir="auto">IT Director / Systems Administrator</div><div dir="auto">Public Library of Mount Vernon and Knox County</div><div dir="auto">201 N. Mulberry Street., Mount Vernon, OH 43050</div><div dir="auto">(740) 392-2665 x245</div></div><div dir="auto"><br></div>
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<p style="color: black; font-size: 10pt; font-family: sans-serif; margin: 8pt 0;">On September 26, 2022 10:53:30 AM Mindy Holmes via OPLINTECH <oplintech@lists.oplin.org> wrote:</p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thanks, guys. Have done that. DeepFreeze acknowledges this as a known issue with Windows 10. I even got to go on 8.64 ahead of schedule which did not fix the
issue. 8.63 seems to be the update, according to DeepFreeze, that sparked this issue with Windows 10 H2.<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Technology Coordinator <techco@acdl.info>
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<b>Sent:</b> Monday, September 26, 2022 10:48 AM<br>
<b>To:</b> Larry Ritchie <lritchie@tusclibrary.org><br>
<b>Cc:</b> oplintech@lists.oplin.org; Mindy Holmes <mindy.holmes@masonpl.org><br>
<b>Subject:</b> Re: [OPLINTECH] Trouble with DeepFreeze<o:p></o:p></span></p>
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<b><span style="color:#222222">CAUTION:</span></b><span style="color:#222222"> This email originated outside the organization! Please exercise caution when clicking links or opening attachments. Do not provide any personal or sensitive information. When in
doubt, contact your IT Department. <o:p></o:p></span></p>
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<p class="MsoNormal">Mindy, <o:p></o:p></p>
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<p class="MsoNormal">Larry is correct, the thawing and running updates are crucial. We schedule regular updates.
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<p class="MsoNormal">I would also ensure that you are using the most up to date version of Deep Freeze. <o:p></o:p></p>
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<p class="MsoNormal">Deep Freeze has recommended completely uninstalling Deep Freeze on OS upgrades to avoid some issues. I have had a couple of iMacs that I've had to rebuild after OS upgrades while only thawing the devices.<o:p></o:p></p>
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<p class="MsoNormal">Mark<o:p></o:p></p>
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<p style="margin:0in;margin-bottom:.0001pt"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#134F5C">Mark Sanzotta</span></b><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#134F5C">Technology Coordinator</span></b><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#134F5C">Ashtabula County District Library System | 440-990-2339</span><o:p></o:p></p>
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<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#134F5C"> </span><a href="https://twitter.com/ACDLibraries" target="_blank"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1155CC;border:none windowtext 1.0pt;padding:0in;text-decoration:none"><img border="0" width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1026" src="https://lh6.googleusercontent.com/lXhjWm_R_GAoaCJWVy0lMQH8S_xtHm3fbzVeKFSkLzBFryB4vZQ3HrL5H917-iOLDii-ADh3QZ1AmFdzDfBqYj6sFHJumBWlzYphXyIT7mogShYiKtl9Egj0zxwambRlDOl4PS51"></span></a><a href="https://www.facebook.com/ACDLibraries/" target="_blank"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1155CC;border:none windowtext 1.0pt;padding:0in;text-decoration:none"><img border="0" width="29" height="29" style="width:.302in;height:.302in" id="_x0000_i1027" src="https://lh5.googleusercontent.com/hN5TSlFPJNsuF6ZKIrfDjLs8yhPphop5ntYn5xfbhp72d_XTz9UtmL_6PcHyETfN9uqdsTntvSkUu9sLSH1-cc2KvCYnmUM7TEOJbFyvMXzwZ2abvKpjv7HoNYc_kykZp_peIsjY"></span></a><a href="https://www.instagram.com/acdlibraries/" target="_blank"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1155CC;border:none windowtext 1.0pt;padding:0in;text-decoration:none"><img border="0" width="31" height="31" style="width:.3229in;height:.3229in" id="_x0000_i1028" src="https://lh5.googleusercontent.com/0e5_l4K-DJdaJtZdJEtBvBkC3lzepUzLfrI6Hn8eE1w9XilagVkZzWVK2HYZ_wtnnXKR4yRrCF739nK_9dEAUiAUE1m5ieC5sfnVgoyQI-G9iqNjRd31BN3-WcFT9GihXX7Hx-iT"></span></a><a href="http://www.acdl.info/" target="_blank"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1155CC;border:none windowtext 1.0pt;padding:0in;text-decoration:none"><img border="0" width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1029" src="https://lh6.googleusercontent.com/JnJExvNUo67Ew7PqPIv-bmM6ou1oM_lVOdMlV2Ookw9DxY3nr8nfAee5RX66-4eD0Hyd_TGy8Dg0DaUSNPiJ7NYDTagKUoLD49i0VtUa9rptEob0SU1x0olhRtIdnQM-cgCadkrn"></span></a><a href="https://goo.gl/maps/jujBcpKJMzyVjQhd9" target="_blank"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1155CC;border:none windowtext 1.0pt;padding:0in;text-decoration:none"><img border="0" width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1030" src="https://lh3.googleusercontent.com/C2PSjkijpjiHyPmVEwiKoPe2gShZUP-M2yh8yEYkoxaNiXKnG6eG-THFHM9smp7yk5vXONmr52axJLl44u2WjnPo6yCewA6pKnE4yJZujCsOm6NZ2tSigCTM21PCr22X7Wwul_rv"></span></a><a href="https://www.youtube.com/channel/UCtWDi71WXPnzXsagCKzeGYA" target="_blank"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1155CC;border:none windowtext 1.0pt;padding:0in;text-decoration:none"><img border="0" width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1031" src="https://lh4.googleusercontent.com/-fJAwEf2BoikxrVBXEEAK_Z6C5_sz7IoBZZc2APr25vA22I-12qg__rJIDokGP4gPQzSewY2Ndo0-akorxQlp3s9ivzk80mYAC_iPKVDTrUQTRKXEHl0bc4a1opFJy5VujqvnGqF"></span></a><o:p></o:p></p>
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<p class="MsoNormal">On Mon, Sep 26, 2022 at 10:37 AM Larry Ritchie via OPLINTECH <<a href="mailto:oplintech@lists.oplin.org">oplintech@lists.oplin.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:black">Any time I've had that issue, usually rebooting them thawed and doing all of the various windows patches & firmware/driver updates and then freezing again seems to fix it.<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#646464;background:white">Larry Ritchie</span></b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#646464"><br>
<span style="background:white">IT Manager</span>, Tuscarawas County Public Library System<o:p></o:p></span></p>
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<p style="margin:0in;margin-bottom:.0001pt"><span style="color:#8D8D8D">Office: 330.364.4474 ext <span style="background:white">235 </span><o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="color:#8D8D8D;background:white">Cell: 330-983-6941</span><span style="color:#8D8D8D"><o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="color:#8D8D8D">lritchie@<a href="http://tusclibrary.org" target="_blank">tusclibrary.org</a><o:p></o:p></span></p>
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<p style="margin:0in;margin-bottom:.0001pt"><span style="color:#8D8D8D"><a href="http://www.tusclibrary.org" target="_blank">www.tusclibrary.org</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#8D8D8D">121 Fair Avenue NW, New Philadelphia, OH 44663<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> OPLINTECH <<a href="mailto:oplintech-bounces@lists.oplin.org" target="_blank">oplintech-bounces@lists.oplin.org</a>>
on behalf of Mindy Holmes via OPLINTECH <<a href="mailto:oplintech@lists.oplin.org" target="_blank">oplintech@lists.oplin.org</a>><br>
<b>Sent:</b> Monday, September 26, 2022 10:34 AM<br>
<b>To:</b> <a href="mailto:oplintech@lists.oplin.org" target="_blank">oplintech@lists.oplin.org</a> <<a href="mailto:oplintech@lists.oplin.org" target="_blank">oplintech@lists.oplin.org</a>><br>
<b>Subject:</b> [OPLINTECH] Trouble with DeepFreeze</span> <o:p></o:p></p>
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<p>Has anyone else experienced the sporadic lockup of pcs using DeepFreeze? The machines will just randomly lockup while patrons are using them and must be rebooted each time. If you have experienced this and you have found a comparable replacement that you
would recommend from experience using it, that would be greatly appreciated. Running our public machines in a “thawed” state to avoid the issue is not an option for us.<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>Thanks,<o:p></o:p></p>
<p>Mindy Holmes<o:p></o:p></p>
<p>Mason Public Library (OH)<o:p></o:p></p>
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****** Did you know that OPLIN provides a free security scan for your library's network?
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<div>****** Did you know that OPLIN provides a free security scan for your library's network? <a class="aqm-autolink aqm-autowrap" href="https://www.oplin.ohio.gov/security">https://www.oplin.ohio.gov/security</a> ******</div></blockquote>
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