<div dir="ltr">Mindy,<div><br></div><div>Larry is correct, the thawing and running updates are crucial. We schedule regular updates.<div><br></div><div>I would also ensure that you are using the most up to date version of Deep Freeze. </div><div><br></div><div>Deep Freeze has recommended completely uninstalling Deep Freeze on OS upgrades to avoid some issues. I have had a couple of iMacs that I've had to rebuild after OS upgrades while only thawing the devices.</div><div><br></div><div>Mark</div><div><br clear="all"><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><span><div dir="ltr" style="margin-left:12.75pt" align="left"><table style="border:none;border-collapse:collapse"><colgroup><col width="134"><col width="502"></colgroup><tbody><tr style="height:91.6635pt"><td style="vertical-align:top;padding:5pt;overflow:hidden"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(19,79,92);background-color:transparent;vertical-align:baseline;white-space:pre-wrap"><span style="border:none;display:inline-block;overflow:hidden;width:131px;height:98px"><img src="https://lh5.googleusercontent.com/tmlWaHrVu6apiqcWaftn0RU3zMCcirmxdAs4XdZR5fPtpeT8XeKO2Mxt1TfE9L5W76_KSByXk7dnrCrEokOMJCaH7kQ112WffFjMCO3zQM098SVI6Q_2uyX-8DXav6GQxGS7ICMq" style="margin-left: 0px;" width="131" height="98.00000000000004"></span></span></p></td><td style="vertical-align:top;padding:5pt;overflow:hidden"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(19,79,92);background-color:transparent;font-weight:700;vertical-align:baseline;white-space:pre-wrap">Mark Sanzotta</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(19,79,92);background-color:transparent;font-weight:700;vertical-align:baseline;white-space:pre-wrap">Technology Coordinator</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><font face="Arial" color="#134f5c"><span style="font-size:14.6667px;white-space:pre-wrap">Ashtabula County District Library System | 440-990-2339</span></font><br></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(15,117,189);background-color:transparent;font-weight:700;font-style:italic;vertical-align:baseline;white-space:pre-wrap">Gather </span><span style="font-size:11pt;font-family:Arial;color:rgb(19,79,92);background-color:transparent;font-weight:700;font-style:italic;vertical-align:baseline;white-space:pre-wrap">| </span><span style="font-size:11pt;font-family:Arial;color:rgb(37,135,58);background-color:transparent;font-weight:700;font-style:italic;vertical-align:baseline;white-space:pre-wrap">Read </span><span style="font-size:11pt;font-family:Arial;color:rgb(19,79,92);background-color:transparent;font-weight:700;font-style:italic;vertical-align:baseline;white-space:pre-wrap">| </span><span style="font-size:11pt;font-family:Arial;color:rgb(234,90,50);background-color:transparent;font-weight:700;font-style:italic;vertical-align:baseline;white-space:pre-wrap">Discover </span><span style="font-size:11pt;font-family:Arial;color:rgb(19,79,92);background-color:transparent;font-weight:700;font-style:italic;vertical-align:baseline;white-space:pre-wrap">| </span><span style="font-size:11pt;font-family:Arial;color:rgb(146,39,143);background-color:transparent;font-weight:700;font-style:italic;vertical-align:baseline;white-space:pre-wrap">Transform</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(19,79,92);background-color:transparent;vertical-align:baseline;white-space:pre-wrap"> </span><a href="https://twitter.com/ACDLibraries" target="_blank"><span style="font-size:11pt;font-family:Arial;color:rgb(17,85,204);background-color:transparent;vertical-align:baseline;white-space:pre-wrap"><span style="border:none;display:inline-block;overflow:hidden;width:30px;height:30px"><img src="https://lh6.googleusercontent.com/lXhjWm_R_GAoaCJWVy0lMQH8S_xtHm3fbzVeKFSkLzBFryB4vZQ3HrL5H917-iOLDii-ADh3QZ1AmFdzDfBqYj6sFHJumBWlzYphXyIT7mogShYiKtl9Egj0zxwambRlDOl4PS51" style="margin-left: 0px; 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margin-top: 0px;" width="32" height="32"></span></span></a><a href="https://www.youtube.com/channel/UCtWDi71WXPnzXsagCKzeGYA" target="_blank"><span style="font-size:11pt;font-family:Arial;color:rgb(17,85,204);background-color:transparent;vertical-align:baseline;white-space:pre-wrap"><span style="border:none;display:inline-block;overflow:hidden;width:32px;height:32px"><img src="https://lh4.googleusercontent.com/-fJAwEf2BoikxrVBXEEAK_Z6C5_sz7IoBZZc2APr25vA22I-12qg__rJIDokGP4gPQzSewY2Ndo0-akorxQlp3s9ivzk80mYAC_iPKVDTrUQTRKXEHl0bc4a1opFJy5VujqvnGqF" style="margin-left: 0px; margin-top: 0px;" width="32" height="32"></span></span></a></p></td></tr></tbody></table></div></span></div></div></div><br></div></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Sep 26, 2022 at 10:37 AM Larry Ritchie via OPLINTECH <<a href="mailto:oplintech@lists.oplin.org">oplintech@lists.oplin.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg-2650739051824375896">
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Any time I've had that issue, usually rebooting them thawed and doing all of the various windows patches & firmware/driver updates and then freezing again seems to fix it.</div>
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<div style="margin:0px 0px 5px"><span style="margin:0px;background-color:rgb(255,255,128)"><b><span style="margin:0px;background-color:white">Larry Ritchie</span></b></span><br>
<span style="margin:0px;background-color:white">IT Manager</span>, Tuscarawas County Public Library System</div>
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<p style="margin:0px">Office: 330.364.4474 ext <span style="margin:0px;background-color:rgb(255,255,128)"><span style="margin:0px;background-color:white">235 </span></span></p>
<p style="margin:0px"><span style="margin:0px;background-color:rgb(255,255,128)"><span style="margin:0px;background-color:white">Cell: 330-983-6941</span></span></p>
<p style="margin:0px"><span style="color:rgb(141,141,141)">lritchie</span><span style="color:rgb(141,141,141)">@<a href="http://tusclibrary.org" target="_blank">tusclibrary.org</a></span></p>
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<p style="margin:0px"><span style="margin:0px;display:inline-block"><a href="http://www.tusclibrary.org" target="_blank">www.tusclibrary.org</a></span></p>
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<td style="color:rgb(141,141,141);font-family:sans-serif"><span style="margin:0px;display:inline-block"><span style="margin:0px">121 Fair Avenue NW, New Philadelphia, OH 44663</span></span></td>
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<div id="m_3012033847638368469divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> OPLINTECH <<a href="mailto:oplintech-bounces@lists.oplin.org" target="_blank">oplintech-bounces@lists.oplin.org</a>> on behalf of Mindy Holmes via OPLINTECH <<a href="mailto:oplintech@lists.oplin.org" target="_blank">oplintech@lists.oplin.org</a>><br>
<b>Sent:</b> Monday, September 26, 2022 10:34 AM<br>
<b>To:</b> <a href="mailto:oplintech@lists.oplin.org" target="_blank">oplintech@lists.oplin.org</a> <<a href="mailto:oplintech@lists.oplin.org" target="_blank">oplintech@lists.oplin.org</a>><br>
<b>Subject:</b> [OPLINTECH] Trouble with DeepFreeze</font>
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<p>Has anyone else experienced the sporadic lockup of pcs using DeepFreeze? The machines will just randomly lockup while patrons are using them and must be rebooted each time. If you have experienced this and you have found a comparable
replacement that you would recommend from experience using it, that would be greatly appreciated. Running our public machines in a “thawed” state to avoid the issue is not an option for us.</p>
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<p>Thanks,</p>
<p>Mindy Holmes</p>
<p>Mason Public Library (OH)</p>
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