<div dir="auto"><div><div>Jan, </div><div dir="auto">Have you contacted OPLIN support to verify that you have an appropriate QoS profile applied to your circuit? That could potentially help a bit, depending on what is causing the issue.</div><div><br></div><div data-smartmail="gmail_signature">______________________________<br>Chad Neeper<br>Senior Systems Engineer<br><br>Level 9 Networks<br>740-548-8070 (voice)<br>866-214-6607 (fax)<br><br>*** Sent from my Android phone ***</div><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">On Wed, Feb 5, 2025, 5:04 PM Jan Berger via OPLINLIST <<a href="mailto:oplinlist@lists.oplin.org">oplinlist@lists.oplin.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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Hello all and please excuse me for cross-posting,</div>
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Is your library a Polaris, hosted-ILS library? Does staff use LEAP or the RDP server/client interface? We are a hosted Polaris library. Our clients lose connection, daily, and circulation staff is frustrated.</div>
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If you are using the RDP connection, does staff report connection interruptions with the need to log back on to continue using Polaris? </div>
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If your library transitioned to LEAP, does staff experience service or connection interruptions? What functionality is missing from LEAP that staff would like to see restored?</div>
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I think we would eliminate the service interruptions using LEAP, but there is great resistance to learning a new system. If your library has the same setup and any experience moving to LEAP, I would appreciate feedback.</div>
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Thank you, </div>
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<span style="color:rgb(0,0,0);background-color:rgb(255,255,255)">Jan M. Berger, MLIS (she, her), IT Coordinator</span><span style="color:rgb(0,0,0)"> <br>
</span><span style="color:black">Lebanon Public Library, <a href="https://www.google.com/maps/search/101+South+Broadway+St,+Lebanon,+OH+45036?entry=gmail&source=g">101 South Broadway St,</a> <a href="https://www.google.com/maps/search/101+South+Broadway+St,+Lebanon,+OH+45036?entry=gmail&source=g">Lebanon, OH 45036</a></span></div>
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