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Hi Jan,</div>
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Greenville Public Library uses Polaris hosted-ILS with RDP connections. They are using OPLIN fiber circuit for Internet. They have not reported any issues like frequently losing RDP connection or slow/laggy performance.</div>
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We manage nearly all the IT at GPL, including their networking and firewall equipment. </div>
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I'd be happy to have a conversation with you to see if we can help out. <a href="https://www.darkecloud.com/discoverycall" title="https://www.darkecloud.com/discoverycall">
Book some time on my calendar here</a>.</div>
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Thanks,</div>
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<div style="text-align: left;"><span style="font-family: "Sul Sans", Helvetica, Arial, sans-serif; font-size: 14px; color: rgba(0, 0, 0, 0.824); background-color: rgb(255, 255, 255);"><b>Mark Howell</b></span><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);"><br>
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</span><span style="font-family: "Sul Sans", Helvetica, Arial, sans-serif; font-size: 14px; color: rgba(0, 0, 0, 0.824); background-color: rgb(255, 255, 255);">Darke Cloud Solutions, LLC</span><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);"><br>
</span><span style="font-family: "Sul Sans", Helvetica, Arial, sans-serif; font-size: 14px; color: rgba(0, 0, 0, 0.824); background-color: rgb(255, 255, 255);">mark@darkecloud.com</span><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);"><br>
</span><span style="font-family: "Sul Sans", Helvetica, Arial, sans-serif; font-size: 14px; color: rgba(0, 0, 0, 0.824); background-color: rgb(255, 255, 255);">(937) 569-4815 - WORK | (937) 423-6034 - MOBILE</span><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);"><br>
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<div dir="ltr" id="divRplyFwdMsg"><span style="font-family: Calibri, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);"><b>From:</b> Jan Berger <janberger@lebanonlibrary.org><br>
<b>Sent:</b> Wednesday, February 5, 2025 5:04 PM<br>
<b>To:</b> oplinlist@lists.oplin.org <oplinlist@lists.oplin.org>; oplintech@lists.oplin.org <oplintech@lists.oplin.org><br>
<b>Subject:</b> [OPLINTECH] Hosted Polaris question</span>
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Hello all and please excuse me for cross-posting,</div>
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Is your library a Polaris, hosted-ILS library? Does staff use LEAP or the RDP server/client interface? We are a hosted Polaris library. Our clients lose connection, daily, and circulation staff is frustrated.</div>
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If you are using the RDP connection, does staff report connection interruptions with the need to log back on to continue using Polaris? </div>
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If your library transitioned to LEAP, does staff experience service or connection interruptions? What functionality is missing from LEAP that staff would like to see restored?</div>
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I think we would eliminate the service interruptions using LEAP, but there is great resistance to learning a new system. If your library has the same setup and any experience moving to LEAP, I would appreciate feedback.</div>
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Thank you, </div>
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<span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">Jan M. Berger, MLIS (she, her), IT Coordinator</span><span style="color: rgb(0, 0, 0);"> <br>
</span><span style="color: black;">Lebanon Public Library, 101 South Broadway St, Lebanon, OH 45036</span></div>
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<span style="font-size: 12pt; color: black;"><a href="http://lebanonlibrary.org/" id="OWA145a7a9d-3027-a9cd-3e78-47a3c2838aaa" class="OWAAutoLink" title="lebanonlibrary.org" data-auth="NotApplicable" style="margin: 0px;">lebanonlibrary.org</a> | 513.932.2665
ext. 102</span></p>
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