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<p class="MsoNormal">We use device-based licenses for our patron PCs that have the Adobe Creative Cloud suite. When launching an Adobe application, patrons are prompted that they are using a shared device and that they need to sign in with their own (free)
Adobe account to continue. We previously did use user-based licenses for these, but we did not have a way to limit the Adobe Cloud storage of that user which would then persist between sessions, exactly the issue you are describing.
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<p class="MsoNormal">We are not a 501(c)(3) organization. In order to get Adobe to consider us Academic, we ended up providing our “government affirmation letter” from the IRS. They did ask for a 501(c)(3) certificate, so I would think that would be enough.
This was back in 2021. It started with a chat on Adobe’s website, and eventually I got a direct email address -
<a href="mailto:pamathur@adobe.com">pamathur@adobe.com</a>. Since then, we have not had to have any interaction with Adobe directly as we do purchase our renewals (and additional licenses) through CDWG – these device-based licenses as well as some user-based
licenses for staff. In particular, the Adobe SKU that we use for device-based licenses is 65297205BB02A12 (new) and 65297198BB02A12 (renewal).
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Sam Lewis</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><br>
Systems Administrator</span><span style="font-size:10.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> OPLINTECH <oplintech-bounces@lists.oplin.org>
<b>On Behalf Of </b>Tim Laino via OPLINTECH<br>
<b>Sent:</b> Wednesday, August 27, 2025 11:49<br>
<b>To:</b> Phil Shirley <pshirley@fallslibrary.org><br>
<b>Cc:</b> oplintech@lists.oplin.org<br>
<b>Subject:</b> Re: [OPLINTECH] Creative Cloud for Public Use Issue<o:p></o:p></span></p>
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<p class="MsoNormal">Phil,<o:p></o:p></p>
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<p class="MsoNormal">Have you looked at CDWG? I'm happy to share our rep's information with you if you are not set up on that platform.<o:p></o:p></p>
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<p class="MsoNormal"><a href="https://www.cdwg.com/">https://www.cdwg.com/</a><o:p></o:p></p>
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<p class="MsoNormal">Best,<o:p></o:p></p>
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<p class="MsoNormal">Tim<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.5pt">Tim Laino, Manager, Systems & Technology Services<br>
Wadsworth Public Library<br>
132 Broad Street<br>
Wadsworth, OH 44281<br>
330-335-2600</span><o:p></o:p></p>
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<p class="MsoNormal">On Wed, Aug 27, 2025 at 10:26<span style="font-family:"Arial",sans-serif"> </span>AM Phil Shirley via OPLINTECH <<a href="mailto:oplintech@lists.oplin.org">oplintech@lists.oplin.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I was trying to get a price for a shared device license for the one public computer that we have Adobe Creative Cloud on. Right now, we have a regular license that we got through
a TechSoup discount. A shared device license seems more private, without access to save things in the cloud so that other patrons might find them there.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I person I chatted with on the Adobe web site said that shared device licenses were available only to educational institutions.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Is there somewhere I can buy shared device licenses for Adobe Creative Cloud for my 501(c)(3) public library?<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Phil<o:p></o:p></p>
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<b><span style="font-family:"Arial",sans-serif">Phil Shirley</span></b><span style="font-size:10.0pt;line-height:115%;font-family:"Arial",sans-serif"><br>
<i>IT Manager</i><br>
<b>Cuyahoga Falls Library</b><br>
p. 330.928.2117 x109 e. <a href="mailto:pshirley@fallslibrary.org" target="_blank">
pshirley@fallslibrary.org</a><br>
<b>www. <a href="http://fallslibrary.org/" target="_blank">fallslibrary.org</a> a. 2015 Third Street, Cuyahoga Falls, OH 44221</b></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="https://www.facebook.com/fallslibrary/" target="_blank"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="m_3836934293834590928Picture_x0020_1152922749" src="cid:image001.png@01DC174D.E30E7B50"></span></a> <span style="font-size:10.0pt;font-family:"Arial",sans-serif">
</span><a href="https://www.instagram.com/fallslibrary/" target="_blank"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;text-decoration:none"><img border="0" width="24" height="24" style="width:.25in;height:.25in" id="m_3836934293834590928_x005f_x0000_i1031" src="cid:image002.png@01DC174D.E30E7B50"></span></a><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> OPLINTECH <<a href="mailto:oplintech-bounces@lists.oplin.org" target="_blank">oplintech-bounces@lists.oplin.org</a>>
<b>On Behalf Of </b>JAN BERGER via OPLINTECH<br>
<b>Sent:</b> Thursday, July 14, 2022 1:21 PM<br>
<b>To:</b> <a href="mailto:oplintech@lists.oplin.org" target="_blank">oplintech@lists.oplin.org</a>; Andrew Bush <<a href="mailto:BushA@wtcpl.org" target="_blank">BushA@wtcpl.org</a>>; Dave Popeck <<a href="mailto:popeck@mcdl.info" target="_blank">popeck@mcdl.info</a>><br>
<b>Subject:</b> Re: [OPLINTECH] Creative Cloud for Public Use Issue</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri",sans-serif;color:black">Similar to Dave:</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri",sans-serif;color:black"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;background:white">We lock the computers with Deep Freeze and use Shared Device licensing for the Creative
Cloud computers. </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri",sans-serif;color:black"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;background:white">We originally just had the Guest account turned on and required folks to store their
work on a USB drive or just log in to their iCloud. The guest account iCloud combination let's them use the Mac and Creative Cloud but does not give them access to anything staff might be working on.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri",sans-serif;color:black"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;background:white">Adding Deep Freeze so it is simpler for everyone.</span><o:p></o:p></p>
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Jan M. Berger, MLIS (she, her, hers), IT Coordinator</span><span style="font-family:"Calibri",sans-serif;color:black"> <br>
Lebanon Public Library, 101 South Broadway St, Lebanon, OH 45036 </span><o:p></o:p></p>
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<p style="background:white"><span style="font-family:"Calibri",sans-serif;color:black"><a href="https://link.edgepilot.com/s/ca895f10/tXl8teVBtkusiKxoHZl7DA?u=http://lebanonlibrary.org/" target="_blank" title="lebanonlibrary.org">lebanonlibrary.org</a> |
513-932-2665 | <a href="https://link.edgepilot.com/s/77548a2b/oyN4iSlW40K_K9NMPJM8rQ?u=https://www.youtube.com/channel/UCFjx67gUaD05tL6EPTFnw7w" target="_blank" title="https://www.youtube.com/channel/UCFjx67gUaD05tL6EPTFnw7w">on YouTube</a> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> OPLINTECH
<<a href="mailto:oplintech-bounces@lists.oplin.org" target="_blank">oplintech-bounces@lists.oplin.org</a>> on behalf of Dave Popeck via OPLINTECH <<a href="mailto:oplintech@lists.oplin.org" target="_blank">oplintech@lists.oplin.org</a>><br>
<b>Sent:</b> Thursday, July 14, 2022 11:36 AM<br>
<b>To:</b> <a href="mailto:oplintech@lists.oplin.org" target="_blank">oplintech@lists.oplin.org</a> <<a href="mailto:oplintech@lists.oplin.org" target="_blank">oplintech@lists.oplin.org</a>>; Andrew Bush <<a href="mailto:BushA@wtcpl.org" target="_blank">BushA@wtcpl.org</a>><br>
<b>Subject:</b> Re: [OPLINTECH] Creative Cloud for Public Use Issue</span> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;background:white">We lock the computers with Deep Freeze and use Shared Device licensing for the Creative
Cloud computers, which requires users to sign into a free account. </span><o:p></o:p></p>
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<p style="background:white"><b><span style="font-family:"Calibri",sans-serif;color:black">Dave Popeck</span></b><o:p></o:p></p>
<p style="background:white"><span style="font-family:"Calibri",sans-serif;color:black">Virtual Services Coordinator</span><o:p></o:p></p>
<p style="background:white"><span style="font-family:"Calibri",sans-serif;color:black">Medina Library, Medina County District Library</span><o:p></o:p></p>
<p style="background:white"><span style="font-family:"Calibri",sans-serif;color:black">210 S. Broadway St., Medina, OH 44256</span><o:p></o:p></p>
<p style="background:white"><span style="font-family:"Calibri",sans-serif;color:black">330-722-6235 x 2954</span><o:p></o:p></p>
<p style="background:white"><span style="font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black"><a href="https://link.edgepilot.com/s/98dfc174/4LBHA3W9MkirWzDj3vGTug?u=https://nam11.safelinks.protection.outlook.com/?url=https%253A%252F%252Fmcdl.info%252F%26data=05%257C01%257Cjanberger%2540lebanonlibrary.org%257C963ba84b503144ef0be808da65ae9171%257C531bfe862c884b39a921c31c01a96273%257C1%257C0%257C637934097701674334%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%253D%257C3000%257C%257C%257C%26sdata=yP39GwAjLMb9U2I0dQZvBGK7vH%252BwOxPWYKb68xGA75U%253D%26reserved=0" target="_blank" title="https://mcdl.info/"><span style="font-size:12.0pt">mcdl.info</span></a></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> OPLINTECH
<<a href="mailto:oplintech-bounces@lists.oplin.org" target="_blank">oplintech-bounces@lists.oplin.org</a>> on behalf of Andrew Bush via OPLINTECH <<a href="mailto:oplintech@lists.oplin.org" target="_blank">oplintech@lists.oplin.org</a>><br>
<b>Sent:</b> Thursday, July 14, 2022 11:31 AM<br>
<b>To:</b> <a href="mailto:oplintech@lists.oplin.org" target="_blank">oplintech@lists.oplin.org</a> <<a href="mailto:oplintech@lists.oplin.org" target="_blank">oplintech@lists.oplin.org</a>><br>
<b>Subject:</b> [OPLINTECH] Creative Cloud for Public Use Issue</span> <o:p></o:p></p>
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<span style="color:black">This message originated outside the CLEVNET organization. Please exercise caution when opening links or attachments or when providing sensitive information or materials.
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<p class="m3836934293834590928xxmsonormal">Good morning everyone,<o:p></o:p></p>
<p class="m3836934293834590928xxmsonormal"> <o:p></o:p></p>
<p class="m3836934293834590928xxmsonormal">I’m emailing you all with an issue we are having with Adobe Creative Cloud on a Mac for public use and hoping someone could provide a solution.<o:p></o:p></p>
<p class="m3836934293834590928xxmsonormal"> <o:p></o:p></p>
<p class="m3836934293834590928xxmsonormal">We currently use regular Creative Cloud accounts and we were going to use one of them for the Mac.<o:p></o:p></p>
<p class="m3836934293834590928xxmsonormal"> <o:p></o:p></p>
<p class="m3836934293834590928xxmsonormal">The issue we found that once we signed into Creative Cloud, the public user would be able to see all the back end information with the account like payment and invoices. It also looks like they can also start a subscription
to Adobe Stock or purchase individual Adobe Stock items.<o:p></o:p></p>
<p class="m3836934293834590928xxmsonormal"> <o:p></o:p></p>
<p class="m3836934293834590928xxmsonormal">Has anyone else experienced this issue and what did you do to resolve it?<o:p></o:p></p>
<p class="m3836934293834590928xxmsonormal"> <o:p></o:p></p>
<p class="m3836934293834590928xxmsonormal">I appreciate any info.<o:p></o:p></p>
<p class="m3836934293834590928xxmsonormal"> <o:p></o:p></p>
<p class="m3836934293834590928xxmsonormal">Thanks<o:p></o:p></p>
<p class="m3836934293834590928xxmsonormal"> <o:p></o:p></p>
<p class="m3836934293834590928xxmsonormal">Andrew<o:p></o:p></p>
<p class="m3836934293834590928xxmsonormal"> <o:p></o:p></p>
<p class="m3836934293834590928xxmsonormal">----------<o:p></o:p></p>
<p class="m3836934293834590928xxmsonormal"><b><span style="font-size:14.0pt">Andrew Bush</span></b><o:p></o:p></p>
<p class="m3836934293834590928xxmsonormal">Information Technology Specialist<o:p></o:p></p>
<p class="m3836934293834590928xxmsonormal">Warren-Trumbull County Public Library<o:p></o:p></p>
<p class="m3836934293834590928xxmsonormal">P: 330-399-8807 ext 141<o:p></o:p></p>
<p class="m3836934293834590928xxmsonormal">E: <a href="mailto:busha@wtcpl.org" target="_blank">
<span style="color:#0563C1">busha@wtcpl.org</span></a><o:p></o:p></p>
<p class="m3836934293834590928xxmsonormal"> <o:p></o:p></p>
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