<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"><html><head><meta content="text/html;charset=UTF-8" http-equiv="Content-Type"></head><body ><div style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 10pt;"><div>We had POTS line faxing since long before I got here, and we recently switched to Nextiva using their vfax fax bridge hardware + service.  <br></div><div><br></div><div>The long and short of it is, we have a seemly reliable fax over the internet setup that cost around $250 in hardware/setup, plus about an hour of my time and $10/month.<br></div><div>($10/month is their 500 fax level, which we have not exceeded in the 10ish months that we've had it hooked up)  <br></div><div><br></div><div>We are using our analog fax machine plugged into their bridge, so the only thing I needed was an ethernet drop where we had the fax machine.  <br></div><div>I like this setup because nothing changed for our staff in terms of how to send a fax.  <br></div><div><br></div><div><br></div><div>Best of luck and have a good day.<br></div><div><br></div><div>Joe<br></div><div><br></div><div id="Zm-_Id_-Sgn" data-sigid="7448290000000010003" data-zbluepencil-ignore="true"><div>Joe Knueven, Director<br></div><div>Wilmington Public Library<br></div><div>268 N South Street<br></div><div>Wilmington, OH 45177<br></div><div>937-382-6165 x101 (office)<br></div><div>937-382-2417 (public)<br></div><div><br></div></div><div><br></div><div class="zmail_extra_hr" style="border-top: 1px solid rgb(204, 204, 204); height: 0px; margin-top: 10px; margin-bottom: 10px; line-height: 0px;"><br></div><div class="zmail_extra" data-zbluepencil-ignore="true"><div><br></div><div id="Zm-_Id_-Sgn1">From: Phil Shirley via OPLINTECH <oplintech@lists.oplin.org><br>To: "Joe Dusenbery"<joe@muskingumlibrary.org>, "OPLINTECH"<oplintech@lists.oplin.org><br>Date: Mon, 28 Sep 2026 12:13:26 -0400<br>Subject: Re: [OPLINTECH] Faxing Options<br></div><div><br></div><blockquote style="margin: 0px;" id="blockquote_zmail"><style>div.zm_101119294621882969_parse_3544234950668653946 a:link,
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}</style><div lang="EN-US" style="" class="zm_101119294621882969_parse_3544234950668653946"><div class="x_259083587WordSection1"><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;">We used to use Fax24. The idea is that it’s easy to use (which is true in my experience) and that patrons won’t ask staff for help (which is not true). I think we were happy with it.</span></span><br></p><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;"> </span></span><br></p><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;">Now we offer public faxing trough our TBS scan stations; we offer free faxing (not international).</span></span><br></p><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;"> </span></span><br></p><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;">Phil</span></span><br></p><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;"> </span></span><br></p><div><p class="MsoNormal" style="margin: 0in; line-height: 115%;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in; line-height: 115%;"><b><span class="font" style="font-family:"Arial", sans-serif"> </span></b></span></span><br></p><p class="MsoNormal" style="margin: 0in; line-height: 115%;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in; line-height: 115%;"><b><span class="font" style="font-family:"Arial", sans-serif">Phil Shirley (he/him)</span></b><span class="font" style="font-family:"Arial", sans-serif"><span class="size" style="font-size: 10pt; line-height: 115%;"><br> <i>IT Manager</i><br> <b>Cuyahoga Falls Library</b><br> p. 330.928.2117 x109 e. <a href="mailto:pshirley@fallslibrary.org" target="_blank">pshirley@fallslibrary.org</a><br> <b>www. fallslibrary.org a. 2015 Third Street, Cuyahoga Falls, OH 44221</b></span></span><span style=""></span></span></span></p><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;"><a href="https://www.facebook.com/fallslibrary/" target="_blank"><span class="colour" style="color:black"><span class="font" style="font-family:"Arial", sans-serif"><span class="size" style="font-size: 10pt; text-decoration: none;"><img border="0" width="24" height="24" style="width: 0.25in; height: 0.25in" src="cid:image001.png@01DD4F42.C2D90020"></span></span></span></a><span style=""> </span><span class="font" style="font-family:"Arial", sans-serif"><span class="size" style="font-size:10pt">  </span></span><a href="https://www.instagram.com/fallslibrary/" target="_blank"><span class="colour" style="color:black"><span class="font" style="font-family:"Arial", sans-serif"><span class="size" style="font-size: 10pt; text-decoration: none;"><img border="0" width="24" height="24" style="width: 0.25in; height: 0.25in" src="cid:image002.png@01DD4F42.C2D90020"></span></span></span></a><span style=""></span></span></span><br></p></div><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;"> </span></span><br></p><div><div style="border: none; border-top: solid rgb(225, 225, 225) 1pt; padding: 3pt 0in 0in 0in"><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;"><b><span class="font" style="font-family:"Calibri", sans-serif"><span class="size" style="font-size:11pt">From:</span></span></b><span class="font" style="font-family:"Calibri", sans-serif"><span class="size" style="font-size:11pt"> OPLINTECH <<a href="mailto:oplintech-bounces@lists.oplin.org" target="_blank">oplintech-bounces@lists.oplin.org</a>> <b>On Behalf Of </b>Joe Dusenbery via OPLINTECH<br> <b>Sent:</b> Monday, September 28, 2026 12:05 PM<br> <b>To:</b> OPLINTECH <<a href="mailto:oplintech@lists.oplin.org" target="_blank">oplintech@lists.oplin.org</a>><br> <b>Subject:</b> [OPLINTECH] Faxing Options</span></span></span></span></p></div></div><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;"> </span></span><br></p><div style="border: solid yellow 1pt; padding: 4pt 4pt 4pt 4pt; background: yellow"><p style="background-position: 0% 0%; background-repeat: repeat; background-attachment: scroll; background-image: none; background-size: auto; background-origin: padding-box; background-clip: border-box; border: medium; padding: 0in;"><span class="highlight" style="background: yellow; border: medium; padding: 0in;"><b><span class="colour" style="color:black"><span class="size" style="font-size:10pt">[EXTERNAL EMAIL]</span></span></b><span class="colour" style="color:black"> </span><span class="colour" style="color:black"><span class="size" style="font-size:10pt">Do not click links or attachments unless you recognize the sender and know the content is safe.</span></span><span class="colour" style="color:black"> </span><span class="colour" style="color:yellow"><span class="size" style="font-size:10pt">Peak-Technology-External-Stamp.</span></span></span><br></p></div><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;">Howdy OPLIN Tech Group,</span></span><br></p><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;"> </span></span><br></p><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;">We have never implemented faxing services for our patrons. There was a small-town grocery that offered the service near a few of our locations, so we would guide patrons to those grocery stores for faxing needs. We've heard that the grocery
 is doing away with that service, and we get the question frequently enough that we want to figure out if this is a service we should add. </span></span><br></p><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;"> </span></span><br></p><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;">Right now, I'm in the research and budgeting phase. Trying to figure out what options exist and how much we should budget for this sort of project for next year. </span></span><br></p><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;"> </span></span><br></p><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;">I'm aware of online free faxing services. The workflow is far from easy, especially for less tech-savvy individuals. Getting physical paperwork scanned digitally, then uploading it to a website, is still a difficult workflow for many. </span></span><br></p><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;"> </span></span><br></p><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;">I have also heard about this option: <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__faxscan24.com_&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=uvtPDr9aeblt6N-L3fYJJW9cJaX9gkNGUUtApq4XI68&m=gMGHjgJ-v5Ce-usC3PKzv-tNfEPaB1zxzUB3Od4Eq5KMgTz1UUHyw1FM3olCoaUK&s=RuaFWENEkB_7kSIaOkoDRx1yX6hV8YcjoMpzCh1SzCw&e=" target="_blank">https://faxscan24.com/</a> </span></span><br></p><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;">I believe some libraries already use this service, and we've reached out to the vendor to get more information. </span></span><br></p><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;"> </span></span><br></p><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;">What does everyone else use for faxing? Do you charge patrons for faxing? If so, how much? Do you use the FaxScan24 product? If so, what is your experience with it? </span></span><br></p><div><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;"> </span></span><br></p><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;">Thank you in advance for <span class="x_259083587lm"><span style="border: none windowtext 1pt; padding: 0in">all feedback</span></span>!</span></span><br></p><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;"> </span></span><br></p><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;">Thanks,</span></span><br></p><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;">Joe</span></span><br></p><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;"> </span></span><br></p><table class="x_259083587MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="0" style="border-collapse: collapse"><tbody><tr style="height: 15.75pt"><td rowspan="3" style="border: solid white 1pt; padding: 1.5pt 2.25pt 1.5pt 2.25pt; height: 15.75pt; overflow: hidden"><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;"><span class="font" style="font-family:"Arial", sans-serif"><span class="size" style="font-size:10pt"><img border="0" width="279" height="91" style="width: 2.9062in; height: 0.9479in" src="cid:image003.png@01DD4F42.C2D90020"></span></span><span class="font" style="font-family:"Arial", sans-serif"><span class="size" style="font-size:10pt"></span></span></span></span><br></p></td><td style="border: solid white 1pt; border-left: none; padding: 1.5pt 2.25pt 1.5pt 2.25pt; height: 15.75pt; overflow: hidden"><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;"><b><span class="font" style="font-family:Roboto"><span class="size" style="font-size:14pt">Joe Dusenbery</span></span></b></span></span><br></p></td></tr><tr style="height: 15.75pt"><td style="border-top: none; border-left: none; border-bottom: solid white 1pt; border-right: solid white 1pt; padding: 1.5pt 2.25pt 1.5pt 2.25pt; height: 15.75pt; overflow: hidden"><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;"><b><span class="font" style="font-family:Roboto"><span class="size" style="font-size:11pt">IT Director</span></span></b></span></span><br></p></td></tr><tr style="height: 15.75pt"><td style="border-top: none; border-left: none; border-bottom: solid white 1pt; border-right: solid white 1pt; padding: 1.5pt 2.25pt 1.5pt 2.25pt; height: 15.75pt; overflow: hidden"><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;"><span class="colour" style="color:rgb(34, 34, 34)"><span class="font" style="font-family:Roboto"><span class="size" style="font-size:10pt">220 N 5th Street | Zanesville, OH 43701<br> 740.453.0391, ext. 152</span></span></span></span></span></p></td></tr></tbody></table><p class="MsoNormal" style="margin: 0in;"><span class="font" style="font-family:"Aptos", sans-serif"><span class="size" style="font-size: 12pt; margin: 0in;"> </span></span><br></p></div></div><div>_______________________________________________<br></div><div>OPLINTECH mailing list <br></div><div><a href="mailto:OPLINTECH@lists.oplin.org" target="_blank">OPLINTECH@lists.oplin.org</a> <br></div><div><a href="https://lists.oplin.org/mailman/listinfo/oplintech" target="_blank">https://lists.oplin.org/mailman/listinfo/oplintech</a> <br></div><div> <br></div><div>****** Read about the new cybersecurity policy requirements for libraries Learn more at <br></div><div><a href="https://www.oplin.ohio.gov/security" target="_blank">https://www.oplin.ohio.gov/security</a> ****** <br></div></div></blockquote></div><div><br></div></div><br></body></html>