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<div class="WordSection1">
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:16.0pt">Required Monthly In Transit Report<o:p></o:p></span></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">The List of Intransit Items [More Than 21 Days] by Item Library Report has been delivered to your WorkFlows logins and can be viewed in Finish Reports.
<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt">The report is best viewed using Excel. Instructions on viewing reports in Excel can be view
<a href="https://support.servingeveryohioan.org/support/solutions/articles/69000197561-viewing-reports-in-microsoft-excel">
here</a>.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3"><span style="font-size:12.0pt">Please check your shelves for these items. Check in any items found.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3"><span style="font-size:12.0pt">If not found, contact the library the item is in transit to/from to see if the item is on their shelves.<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">If the item has been in transit for over 30 days, SEO recommends submitting a claim with STAT Courier. To file a claim:<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3"><span style="font-size:12.0pt">Submit the State Library of Ohio’s
<a href="https://library.ohio.gov/services-for-libraries/statewide-delivery/statewide-delivery-customer-service/">
Delivery Customer Service Form</a>.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3"><span style="font-size:12.0pt">Complete the
<a href="https://stat-courier.com/claims">STAT Courier Claim Form</a>.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3"><span style="font-size:12.0pt">After submitting your claim forms, please check the item out to your XYZMISSING user, where XYZ is your library code.<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">Damaged Items<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt">If your item is returned damaged, please complete a STAT Courier claim. If another library’s item is received damaged, check the item out to the DAMAGED user with a note about the damage.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">To file a claim: <b><o:p></o:p></b></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l4 level1 lfo7"><span style="font-size:12.0pt">Submit the State Library of Ohio’s
<a href="https://library.ohio.gov/services-for-libraries/statewide-delivery/statewide-delivery-customer-service/">
Delivery Customer Service Form</a>.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l4 level1 lfo7"><span style="font-size:12.0pt">Complete the
<a href="https://stat-courier.com/claims">STAT Courier Claim Form</a>.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l4 level1 lfo7"><span style="font-size:12.0pt">After completing the form, check the item out to your XYZMENDING or XYZDISCARD user, where XYZ is your library code.<b><o:p></o:p></b></span></li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">If you need assistance with the monthly In Transit Report, please contact the SEO at 1-877-552-4262 or by opening a support ticket at
<a href="http://support.servingeveryohioan.org">http://support.servingeveryohioan.org</a>.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Thank you for your cooperation,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">The SEO Symphony WorkFlows Team</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><img border="0" width="91" height="95" style="width:.9479in;height:.9895in" id="Picture_x0020_1" src="cid:image001.png@01D81E56.57EB9FB0"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black;background:white">Brenda Michel</span></b><b><span style="font-size:10.0pt;color:black"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black">Library Information Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black">SEO Service Center<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black">State Library of Ohio<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black">40780 Marietta Rd Caldwell Ohio 43724 <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black">Phone:740-783-5705 1-877-552-4262 <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black">Fax: 740-783-3203 800-446-4804<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:black"><a href="http://servingeveryohioan.org/" target="new"><span style="color:blue">http://servingeveryohioan.org</span></a></span><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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