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<p class="MsoNormal"><span style="font-size:12.0pt">In January, the SEO team implemented the new Lost & Paid items report. Since the implementation, the Symphony WorkFlows team has received a few questions concerning how damaged and paid items owned by other
libraries are being reported. The team met to determine the best practice on how to bill a user for items owned by other libraries and damaged beyond repair.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Following this procedure creates a bill that will show up on the monthly Lost and Paid items report. A document is attached outlining the steps, and they are also available on our
<a href="https://support.servingeveryohioan.org/support/solutions/articles/69000801576-procedure-for-items-damaged-beyond-repair">
support site</a>. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Please note:</span><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo4"><span style="font-size:12.0pt">If billing a patron, con</span><span style="font-size:12.0pt">ti</span><span style="font-size:12.0pt">nue to use the DAMAGE bill reason for damages that
can be repaired.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo4"><span style="font-size:12.0pt">For items belonging to other libraries that have repairable damage, check out to the DAMAGED user, a</span><span style="font-size:12.0pt">tt</span><span style="font-size:12.0pt">ach
a note describing the damage, and return to the home library.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo4"><span style="font-size:12.0pt">For your own items that are repairable, please checkout to your XYZMENDING user, where XYZ is your library code.<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Thank you for your cooperation,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><a href="https://servingeveryohioan.org/meet-our-team/">The SEO Team</a>.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt"><img border="0" width="194" height="200" style="width:2.025in;height:2.0833in" id="Picture_x0020_1" src="cid:image002.png@01D83A15.CFD13C30"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b>Jay Miley<o:p></o:p></b></p>
<p class="MsoNormal">Library Customer Services Manager, SEO Service Center<o:p></o:p></p>
<p class="MsoNormal">State Library of Ohio<o:p></o:p></p>
<p class="MsoNormal">40780 Marietta Road, Caldwell, Ohio 43724<o:p></o:p></p>
<p class="MsoNormal">Phone: 1-877-552-4262<o:p></o:p></p>
<p class="MsoNormal">Fax: 1-800-446-4804<o:p></o:p></p>
<p class="MsoNormal"><a href="servingeveryohioan.org"><span style="color:blue">servingeveryohioan.org</span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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