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<div class="WordSection1">
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt">***Below is a copy of an e-mail that is sent to the circulation and location manager contacts at each library monthly. SEO staff will be sending this e-mail quarterly to directors as a reminder of these
tasks.*** <o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:16.0pt"><o:p> </o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:16.0pt">Required Monthly Maintenance Reports<o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:12.0pt"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">The following are maintenance reports that must be ran monthly. Please begin running them today.<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Please check your shelves and other appropriate areas for items listed on each of these reports. Check in any items found.<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">MISSING</span></b><span style="font-size:12.0pt"><o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraphCxSpFirst" style="margin-left:0in;mso-add-space:auto;mso-list:l4 level1 lfo1">
<span style="font-size:12.0pt;line-height:105%"><a href="https://support.servingeveryohioan.org/en/support/solutions/articles/69000395698-missing-maintenance-report">Instructions</a>
<o:p></o:p></span></li><li class="MsoListParagraphCxSpLast" style="margin-left:0in;mso-add-space:auto;mso-list:l4 level1 lfo1">
<span style="font-size:12.0pt;line-height:105%"><a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fna1-microstrategy.bc.sirsidynix.net%2Fbcanalytics2%2Fasp%2FMain.aspx%3Fevt%3D4001%26src%3DMain.aspx.4001%26visMode%3D0%26reportViewMode%3D1%26reportID%3D18E5EC9711E5EF7011730080EF45946D%26Server%3DNOAM-BCA-MS-INTEL-3-2%26Project%3DBCA%2520OHIO%26Port%3D0%26share%3D1&data=05%7C01%7Cpclark%40library.ohio.gov%7Cc3a60c3d7e004b9b4c8208da73bf6f46%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0%7C0%7C637949563293149170%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=0qDfGP%2F4ag8gpB3e41WsOSWVfu6z%2F8EhZ6UnwxxW34o%3D&reserved=0">BlueCloud
Analytics</a> (MISSING REPORT)<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt">Missing items will be removed from the system after 4 months.<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">MENDING</span></b><span style="font-size:12.0pt"><o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraphCxSpFirst" style="margin-left:0in;mso-add-space:auto;mso-list:l3 level1 lfo2">
<span style="font-size:12.0pt;line-height:105%"><a href="https://support.servingeveryohioan.org/en/support/solutions/articles/69000419316-mending-maintenance-report">Instructions</a><o:p></o:p></span></li><li class="MsoListParagraphCxSpLast" style="margin-left:0in;mso-add-space:auto;mso-list:l3 level1 lfo2">
<span style="font-size:12.0pt;line-height:105%"><a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fna1-microstrategy.bc.sirsidynix.net%2Fbcanalytics2%2Fasp%2FMain.aspx%3Fevt%3D4001%26src%3DMain.aspx.4001%26visMode%3D0%26reportViewMode%3D1%26reportID%3DA16CEE5011E5EF8B00000080EFE5C1EB%26Server%3DNOAM-BCA-MS-INTEL-3-2%26Project%3DBCA%2520OHIO%26Port%3D0%26share%3D1&data=05%7C01%7Cpclark%40library.ohio.gov%7Cc3a60c3d7e004b9b4c8208da73bf6f46%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0%7C0%7C637949563293149170%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=PA125Z5QH0b6VRVpD0%2FjVTSt2CvDtMeStNKiIXBZX%2BE%3D&reserved=0">BlueCloud
Analytics</a> (MENDING REPORT)<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt">Mending items will be removed from the system after 12 months.<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">DISPLAY</span></b><span style="font-size:12.0pt">
<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraphCxSpFirst" style="margin-left:0in;mso-add-space:auto;mso-list:l1 level1 lfo3">
<span style="font-size:12.0pt;line-height:105%"><a href="https://support.servingeveryohioan.org/en/support/solutions/articles/69000519760-display-maintenance-report">Instructions</a><o:p></o:p></span></li><li class="MsoListParagraphCxSpLast" style="margin-left:0in;mso-add-space:auto;mso-list:l1 level1 lfo3">
<span style="font-size:12.0pt;line-height:105%"><a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fna1-microstrategy.bc.sirsidynix.net%2Fbcanalytics2%2Fasp%2FMain.aspx%3Fevt%3D4001%26src%3DMain.aspx.4001%26visMode%3D0%26reportViewMode%3D1%26reportID%3D060377AC11E66BA7DE030080EFA54336%26Server%3DNOAM-BCA-MS-INTEL-3-2%26Project%3DBCA%2520OHIO%26Port%3D0%26share%3D1&data=05%7C01%7Cpclark%40library.ohio.gov%7Cc3a60c3d7e004b9b4c8208da73bf6f46%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0%7C0%7C637949563293149170%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=KRDh1UKfjWCrb0bFJHKq2wsBgz0WjkxwKJRYRbWFRIE%3D&reserved=0">BlueCloud
Analytics</a> (DISPLAY REPORT by Checkout Library)<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt">Items belonging to other libraries can be on display for
<u>one loan period of 28 days with no renewals</u>.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">If you are unable to find a display item and the item belongs to your library, check the item out to your MISSING user. If the item belongs to another library, please contact that library to work out arrangements.<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">DAMAGED **NEW**<o:p></o:p></span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraphCxSpFirst" style="margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo4">
<span style="font-size:12.0pt;line-height:105%"><a href="https://support.servingeveryohioan.org/support/solutions/articles/69000800464-damaged-maintenance-report">Instructions</a><b><o:p></o:p></b></span></li><li class="MsoListParagraphCxSpLast" style="margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo4">
<span style="font-size:12.0pt;line-height:105%"><a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fna1-microstrategy.bc.sirsidynix.net%2Fbcanalytics2%2Fasp%2FMain.aspx%3Fevt%3D4001%26src%3DMain.aspx.4001%26visMode%3D0%26reportViewMode%3D1%26reportID%3D4D1133DA11E789B200000080EFA55461%26Server%3DNOAM-BCA-MS-INTEL-3-2%26Project%3DBCA%2520OHIO%26Port%3D0%26share%3D1&data=05%7C01%7Cpclark%40library.ohio.gov%7Cc3a60c3d7e004b9b4c8208da73bf6f46%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0%7C0%7C637949563293149170%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=EEGIH9bvR9BmCwR51lwuoUOc86hgE77Qnd9BUMQqLrU%3D&reserved=0">BlueCloud
Analytics</a><b><o:p></o:p></b></span></li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt">Damaged items will be removed from the system after 12 months<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">LOST-ASSUM & LOST-CLAIM</span></b><span style="font-size:12.0pt">:<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraphCxSpFirst" style="margin-left:0in;mso-add-space:auto;mso-list:l2 level1 lfo5">
<span style="font-size:12.0pt;line-height:105%"><a href="https://support.servingeveryohioan.org/en/support/solutions/articles/69000520096-assumed-claimed-lost-maintenance-reports">Instructions</a><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-left:0in;mso-add-space:auto;mso-list:l2 level1 lfo5">
<span style="font-size:12.0pt;line-height:105%"><a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fna1-microstrategy.bc.sirsidynix.net%2Fbcanalytics2%2Fasp%2FMain.aspx%3Fevt%3D4001%26src%3DMain.aspx.4001%26visMode%3D0%26reportViewMode%3D1%26reportID%3D73AEB1D011E88D025C0A0080EF75B979%26Server%3DNOAM-BCA-MS-INTEL-3-2%26Project%3DBCA%2520OHIO%26Port%3D0%26share%3D1&data=05%7C01%7Cpclark%40library.ohio.gov%7Cc3a60c3d7e004b9b4c8208da73bf6f46%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0%7C0%7C637949563293149170%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ADw8SdSY4bqTgy1j9tv8igwaJWWduk4BtcpSybT29Q8%3D&reserved=0">BlueCloud
Analytics</a> (LOST ITEM REPORT)<o:p></o:p></span></li><li class="MsoListParagraphCxSpLast" style="margin-left:0in;mso-add-space:auto;mso-list:l2 level1 lfo5">
<span style="font-size:12.0pt;line-height:105%"><a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fna1-microstrategy.bc.sirsidynix.net%2Fbcanalytics2%2Fasp%2FMain.aspx%3Fevt%3D4001%26src%3DMain.aspx.4001%26visMode%3D0%26reportViewMode%3D1%26reportID%3D73AEB1D011E88D025C0A0080EF75B979%26Server%3DNOAM-BCA-MS-INTEL-3-2%26Project%3DBCA%2520OHIO%26Port%3D0%26share%3D1&data=05%7C01%7Cpclark%40library.ohio.gov%7Cc3a60c3d7e004b9b4c8208da73bf6f46%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0%7C0%7C637949563293149170%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ADw8SdSY4bqTgy1j9tv8igwaJWWduk4BtcpSybT29Q8%3D&reserved=0">BlueCloud
Analytics</a> (LOST ITEM REPORT – PREVIOUS MONTH)<o:p></o:p></span></li></ul>
<p class="MsoNormal"><b><span style="font-size:12.0pt">Unique Management Collection Services Libraries:
</span></b><span style="font-size:12.0pt">SEO does not recommend deleting LOST-ASSUM & LOST-CLAIM items or checking items out to your DISCARD user.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:16.0pt">Recommended Monthly Maintenance Report<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">USER HOLDS TO EXPIRE SOON:</span></b><span style="font-size:12.0pt"><o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraphCxSpFirst" style="margin-left:0in;mso-add-space:auto;mso-list:l5 level1 lfo6">
<span style="font-size:12.0pt;line-height:105%"><a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fseoservicecenter.freshdesk.com%2Fa%2Fsolutions%2Farticles%2F69000549260&data=05%7C01%7Cpclark%40library.ohio.gov%7Cc3a60c3d7e004b9b4c8208da73bf6f46%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0%7C0%7C637949563293149170%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=YrSgnk%2ByNwDSZtSVxXAR8zifITNiu98Yv2Z%2BUK7wV6o%3D&reserved=0">Instructions</a><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-left:0in;mso-add-space:auto;mso-list:l5 level1 lfo6">
<span style="font-size:12.0pt;line-height:105%">WorkFlows Report: SEO can create a WorkFlows report that will list your patrons holds that will expire soon. It can be delivered to a login of your choice (CIRC, TECH or MANAGER). Please open a
<a href="http://support.servingeveryohioan.org/">support ticket</a> if you want this report delivered.<o:p></o:p></span></li><li class="MsoListParagraphCxSpLast" style="margin-left:0in;mso-add-space:auto;mso-list:l5 level1 lfo6">
<span style="font-size:12.0pt;line-height:105%"><a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fna1-microstrategy.bc.sirsidynix.net%2Fbcanalytics2%2Fasp%2FMain.aspx%3Fevt%3D4001%26src%3DMain.aspx.4001%26visMode%3D0%26reportViewMode%3D1%26reportID%3D93873F4A11E600D200000080EF651C8B%26Server%3DNOAM-BCA-MS-INTEL-3-2%26Project%3DBCA%2520OHIO%26Port%3D0%26share%3D1&data=05%7C01%7Cpclark%40library.ohio.gov%7Cc3a60c3d7e004b9b4c8208da73bf6f46%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0%7C0%7C637949563293149170%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=0%2Bm9QhTbWaPAvZpW2rf8Z%2FBhW8xtqZqwPpR61xtNHEM%3D&reserved=0">BlueCloud
Analytics</a> (HOLDS THAT WILL EXPIRE AT MY LIBRARY IN THE NEXT 30 DAYS)<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">If you need assistance with any of these maintenance reports, please contact the SEO at 1-877-552-4262 or by opening a support ticket at
<a href="http://support.servingeveryohioan.org">http://support.servingeveryohioan.org</a>.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Thank you for your cooperation,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">The SEO Symphony WorkFlows Team</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in">
<img border="0" width="224" height="223" style="width:2.3333in;height:2.325in" id="_x0000_i1030" src="cid:image001.png@01D8BDDA.4F323400"><span style="font-size:10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">Paula Clark<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">Library Information Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">State Library of Ohio<br>
SEO Service Center<br>
40780 Marietta Road, Caldwell, Ohio 43724<br>
Phone: 740-783-5705 1-877-552-4262<br>
Fax: 740-783-3203; 800-446-4804<o:p></o:p></span></p>
<p class="MsoNormal"><a href="http://support.servingeveryohioan.org/"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:blue">support.servingeveryohioan.org</span></a><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#002E62"><br>
</span><a href="../../../../../marshams/Documents/Logo-2013/Logo-Branding/Final/Word%20Templates/servingeveryohioan.org"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:blue">servingeveryohioan.org</span></a><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#002E62"><o:p></o:p></span></p>
<p class="MsoNormal"><a href="../../../../../marshams/Documents/Logo-2013/Logo-Branding/Final/Word%20Templates/library.ohio.gov"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:blue">library.ohio.gov</span></a><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><a href="http://www.facebook.com/people/StateLibraryof-Ohio/100000063363765" target="_blank"><b><i><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:blue;text-decoration:none"><img border="0" width="32" height="32" style="width:.3333in;height:.3333in" id="Picture_x0020_4" src="cid:image002.png@01D8BDDA.4F323400" alt="Description: Facebook logo - links to the State LIbrary of Ohio's facebook page"></span></i></b></a><b><i><span style="font-size:13.5pt;font-family:"Times New Roman",serif">
</span></i></b><a href="https://twitter.com/seolibraryctr" target="_blank"><b><i><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:blue;text-decoration:none"><img border="0" width="32" height="32" style="width:.3333in;height:.3333in" id="Picture_x0020_3" src="cid:image003.png@01D8BDDA.4F323400" alt="Description: Twitter logo - links to the State Library of Ohio's Twitter page"></span></i></b></a><b><i><span style="font-size:13.5pt;font-family:"Times New Roman",serif"> </span></i></b><a href="http://library.ohio.gov/blog/" target="_blank"><b><i><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:blue;text-decoration:none"><img border="0" width="31" height="31" style="width:.325in;height:.325in" id="Picture_x0020_2" src="cid:image004.jpg@01D8BDDA.4F323400" alt="Description: Blog logo - Links to the State Library of Ohio's blog"></span></i></b></a><b><i><span style="font-size:13.5pt;font-family:"Times New Roman",serif"> </span></i></b><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif"> </span></b><a href="http://pinterest.com/SEOLibraryCtr/"><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:windowtext;text-decoration:none"><img border="0" width="31" height="31" style="width:.325in;height:.325in" id="Picture_x0020_1" src="cid:image005.png@01D8BDDA.4F323400"></span></b></a><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif"> </span></b><a href="http://youtube.com/SEOLibrary"><span style="font-size:9.0pt;font-family:"Arial Unicode MS",serif;color:white;text-decoration:none"><img border="0" width="32" height="32" style="width:.3333in;height:.3333in" id="Picture_x0020_6" src="cid:image006.png@01D8BDDA.4F323400" alt="YouTube Videos"></span></a><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif"><br>
</span></b><a href="http://library.ohio.gov/state-librarian/share-your-story"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:blue">Share Your Story</span></a><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">
by telling us how a <br>
State Library service or resource helped <br>
you or your library.</span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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