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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:16.0pt">Required Monthly In Transit Report<o:p></o:p></span></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">The List of Intransit Items [More Than 21 Days] by Item Library Report has been delivered to your WorkFlows logins and can be viewed in Finished Reports.
<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt">The report is best viewed using Excel. Instructions on viewing reports in Excel can be view
<a href="https://support.servingeveryohioan.org/support/solutions/articles/69000197561-viewing-reports-in-microsoft-excel">
here</a>.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt">Please check your shelves for these items. Check in any items found.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt">If not found, contact the library the item is in transit to/from to see if the item is on their shelves.<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">If the item has been in transit for over 30 days, SEO recommends submitting a claim with Priority Dispatch. To file a claim:<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt">Go to the
<a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Flibrary.ohio.gov%2Fservices-for-libraries%2Fstatewide-delivery%2Fstatewide-delivery-customer-service%2F&data=05%7C01%7Cpclark%40library.ohio.gov%7C5ea30d5356b34b7f489c08dac32f4e40%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0%7C0%7C638036905194854616%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=kDdExUupoWae7xdF2HVAWthgxhk2EGjFrHYMt2TVmwI%3D&reserved=0">
Statewide Delivery Customer Service</a> form webpage.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt">Select “Lost or damaged item claim”<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt">Download and complete the
<a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Flibrary.ohio.gov%2Fdocuments%2Fpriority-library-claim-form%2F&data=05%7C01%7Cpclark%40library.ohio.gov%7C5ea30d5356b34b7f489c08dac32f4e40%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0%7C0%7C638036905194854616%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=xSgztcybn%2FbTqqJaUpZaTdPo%2FhNiyCC7I4U%2F%2FWik3Uw%3D&reserved=0">
Priority Library Claim form</a> (PDF)<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt">Save the completed file.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt">Attach the saved file to the Statewide Delivery Customer Service form.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt">Complete the webform and submit.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span style="font-size:12.0pt">After submitting your claim forms, please check the item out to your XYZMISSING user, where XYZ is your library code.<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">Damaged Items<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt">If your item is returned damaged, please complete a claim with Priority Dispatch. If another library’s item is received damaged, check the item out to the DAMAGED user with a note about the damage.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">To file a claim: <b><o:p></o:p></b></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo2"><span style="font-size:12.0pt">Go to the
<a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Flibrary.ohio.gov%2Fservices-for-libraries%2Fstatewide-delivery%2Fstatewide-delivery-customer-service%2F&data=05%7C01%7Cpclark%40library.ohio.gov%7C5ea30d5356b34b7f489c08dac32f4e40%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0%7C0%7C638036905194854616%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=kDdExUupoWae7xdF2HVAWthgxhk2EGjFrHYMt2TVmwI%3D&reserved=0">
Statewide Delivery Customer Service</a> form webpage.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo2"><span style="font-size:12.0pt">Select “Lost or damaged item claim”<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo2"><span style="font-size:12.0pt">Download and complete the
<a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Flibrary.ohio.gov%2Fdocuments%2Fpriority-library-claim-form%2F&data=05%7C01%7Cpclark%40library.ohio.gov%7C5ea30d5356b34b7f489c08dac32f4e40%7C50f8fcc494d84f0784eb36ed57c7c8a2%7C0%7C0%7C638036905194854616%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=xSgztcybn%2FbTqqJaUpZaTdPo%2FhNiyCC7I4U%2F%2FWik3Uw%3D&reserved=0">
Priority Library Claim form</a> (PDF)<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo2"><span style="font-size:12.0pt">Save the completed file.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo2"><span style="font-size:12.0pt">Attach the saved file to the Statewide Delivery Customer Service form.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo2"><span style="font-size:12.0pt">Complete the webform and submit.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo2"><span style="font-size:12.0pt">After completing the form, check the item out to your XYZMENDING or XYZDISCARD user, where XYZ is your library code.<b><o:p></o:p></b></span></li></ul>
<p class="MsoNormal"><b><span style="font-size:12.0pt"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">Claims for library items must be reported to Priority Dispatch immediately upon discovery by the claimant, but in no event more than 30 days after occurrence<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">If you need assistance with the monthly In Transit Report, please contact the SEO at 1-877-552-4262 or by opening a support ticket at
<a href="http://support.servingeveryohioan.org">http://support.servingeveryohioan.org</a>.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Thank you for your cooperation,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">The SEO Symphony WorkFlows Team</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in">
<img border="0" width="224" height="223" style="width:2.3333in;height:2.3229in" id="_x0000_i1030" src="cid:image001.png@01D90E03.943B5F30"><span style="font-size:10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">Paula Clark<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">Library Services and Interlibrary loan coordinator<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">State Library of Ohio<br>
SEO Service Center<br>
40780 Marietta Road, Caldwell, Ohio 43724<br>
Phone: 740-783-5705 1-877-552-4262<br>
Fax: 740-783-3203; 800-446-4804<o:p></o:p></span></p>
<p class="MsoNormal"><a href="http://support.servingeveryohioan.org/"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:blue">support.servingeveryohioan.org</span></a><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#002E62"><br>
</span><a href="../../../../../marshams/Documents/Logo-2013/Logo-Branding/Final/Word%20Templates/servingeveryohioan.org"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:blue">servingeveryohioan.org</span></a><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#002E62"><o:p></o:p></span></p>
<p class="MsoNormal"><a href="../../../../../marshams/Documents/Logo-2013/Logo-Branding/Final/Word%20Templates/library.ohio.gov"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:blue">library.ohio.gov</span></a><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><a href="http://www.facebook.com/people/StateLibraryof-Ohio/100000063363765" target="_blank"><b><i><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:blue;text-decoration:none"><img border="0" width="32" height="32" style="width:.3333in;height:.3333in" id="Picture_x0020_4" src="cid:image002.png@01D90E03.943B5F30" alt="Description: Facebook logo - links to the State LIbrary of Ohio's facebook page"></span></i></b></a><b><i><span style="font-size:13.5pt;font-family:"Times New Roman",serif">
</span></i></b><a href="https://twitter.com/seolibraryctr" target="_blank"><b><i><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:blue;text-decoration:none"><img border="0" width="32" height="32" style="width:.3333in;height:.3333in" id="Picture_x0020_3" src="cid:image003.png@01D90E03.943B5F30" alt="Description: Twitter logo - links to the State Library of Ohio's Twitter page"></span></i></b></a><b><i><span style="font-size:13.5pt;font-family:"Times New Roman",serif"> </span></i></b><a href="http://library.ohio.gov/blog/" target="_blank"><b><i><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:blue;text-decoration:none"><img border="0" width="31" height="31" style="width:.3229in;height:.3229in" id="Picture_x0020_2" src="cid:image004.jpg@01D90E03.943B5F30" alt="Description: Blog logo - Links to the State Library of Ohio's blog"></span></i></b></a><b><i><span style="font-size:13.5pt;font-family:"Times New Roman",serif"> </span></i></b><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif"> </span></b><a href="http://pinterest.com/SEOLibraryCtr/"><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:windowtext;text-decoration:none"><img border="0" width="31" height="31" style="width:.3229in;height:.3229in" id="Picture_x0020_1" src="cid:image005.png@01D90E03.943B5F30"></span></b></a><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif"> </span></b><a href="http://youtube.com/SEOLibrary"><span style="font-size:9.0pt;font-family:"Arial Unicode MS",serif;color:white;text-decoration:none"><img border="0" width="32" height="32" style="width:.3333in;height:.3333in" id="Picture_x0020_6" src="cid:image006.png@01D90E03.943B5F30" alt="YouTube Videos"></span></a><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif"><br>
</span></b><a href="http://library.ohio.gov/state-librarian/share-your-story"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:blue">Share Your Story</span></a><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#002E62">
by telling us how a <br>
State Library service or resource helped <br>
you or your library.</span><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#002E62"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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