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<p class="MsoNormal"><span style="font-size:12.0pt">Hi, Christina –<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">I am going to forward your message to Anne Kennedy,</span><span style="font-size:12.0pt">
</span><span style="font-size:12.0pt">Library Consultant – Library Technology, at the State Library. She provides support for the Ohio Digital Library.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Thanks for reporting these issues.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif"><img width="95" height="98" style="width:.9895in;height:1.0208in" id="Picture_x0020_1" src="cid:image001.png@01D9739B.4DAB7E30"></span><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">Jay Miley<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">Customer Service & Library System Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">State Library of Ohio
<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">SEO Service Center<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">40780 Marietta Rd.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">P.O. Box 185<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">Caldwell, OH 43724<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">Phone: 1-877-552-4262 x202</span><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496">Email:
</span><a href="mailto:jmiley@library.ohio.gov"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif">jmiley@library.ohio.gov</span></a><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="https://outlook.office365.com/owa/calendar/SEOConsortium@ohiodas.onmicrosoft.com/bookings/"><span style="color:windowtext;text-decoration:none"><img border="0" width="228" height="77" style="width:2.375in;height:.802in" id="Picture_x0020_2" src="cid:image002.png@01D9739B.4DAB7E30"></span></a><span lang="FR" style="font-size:8.0pt;font-family:"Century Gothic",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="FR" style="font-size:4.0pt;font-family:"Century Gothic",sans-serif;color:#5B9BD5"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:4.0pt;font-family:"Century Gothic",sans-serif;color:#2F5496"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Century Gothic",sans-serif"><a href="https://servingeveryohioan.org/">https://servingeveryohioan.org/</a></span><u><span style="font-size:9.0pt;color:blue"><o:p></o:p></span></u></p>
<p class="MsoNormal"><span style="font-size:4.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> SEO-Circ <seo-circ-bounces@lists.oplin.org> <b>
On Behalf Of </b>Christina Stump via SEO-Circ<br>
<b>Sent:</b> Thursday, April 20, 2023 1:39 PM<br>
<b>To:</b> seo-circ@lists.oplin.org<br>
<b>Subject:</b> [Seo-circ] Issues with Libby & Digital Cards Today<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Hi all,<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">We have had three (maybe four) patrons call or come in today with issues accessing their Libby app accounts. I haven't been able to get the problem to replicate where I
can see it, but here's some of the issues:<o:p></o:p></span></p>
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<span style="font-size:12.0pt">Patrons who use the instant digital access card through their phone have been asked to verify and sign back in, but once they do there is an error message that tells them to call their local library<o:p></o:p></span></li><li class="elementtoproof" style="color:black;mso-list:l0 level1 lfo1;background:white">
<span style="font-size:12.0pt">Patrons who use their physical card are still receiving an error message when they attempt to check items out<o:p></o:p></span></li><li class="elementtoproof" style="color:black;mso-list:l0 level1 lfo1;background:white">
<span style="font-size:12.0pt">On my own account, I saw a list of "available now" titles but when attempting to check the titles out they say they are all out on loan (these are all really obviously popular titles like the Prince Harry biography). I am still
able to check out and use titles that are actually available.<o:p></o:p></span></li></ul>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Has anyone heard whether Libby is working on this problem? I've just recommended patrons uninstall and reinstall the app to see what happens. I was able to be successful
with one patron by having them use their physical card instead of the instant digital access card.<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:12.0pt;color:black">Thank you!<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Christina Stump<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Public Services Lead<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Loudonville Public Library<o:p></o:p></span></p>
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<b><span style="color:red">CAUTION:</span></b><span style="color:red"> This is an external email and may not be safe. If the email looks suspicious, please do not click links or open attachments and forward the email to
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