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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:16.0pt">Required Monthly In Transit Report<o:p></o:p></span></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">The List of Intransit Items [More Than 21 Days] by Item Library Report has been delivered to your WorkFlows logins and can be viewed in Finished Reports.
<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt">The report is best viewed using Excel. Instructions on viewing reports in Excel can be view
<a href="https://support.servingeveryohioan.org/support/solutions/articles/69000197561-viewing-reports-in-microsoft-excel">
here</a>.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l3 level1 lfo3"><span style="font-size:12.0pt">Please check your shelves for these items. Check in any items found.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l3 level1 lfo3"><span style="font-size:12.0pt">If not found, contact the library the item is in transit to/from to see if the item is on their shelves.<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">If the item has been in transit for over 30 days, SEO recommends submitting a claim with Priority Dispatch. To file a claim:<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l3 level1 lfo3"><span style="font-size:12.0pt">Go to the
<a href="https://library.ohio.gov/services-for-libraries/statewide-delivery/statewide-delivery-customer-service/">
Statewide Delivery Customer Service</a> form webpage.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l3 level1 lfo3"><span style="font-size:12.0pt">Select “Lost or damaged item claim”<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l3 level1 lfo3"><span style="font-size:12.0pt">Download and complete the
<a href="https://library.ohio.gov/documents/priority-library-claim-form/">Priority Library Claim form</a> (PDF)<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l3 level1 lfo3"><span style="font-size:12.0pt">Save the completed file.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l3 level1 lfo3"><span style="font-size:12.0pt">Attach the saved file to the Statewide Delivery Customer Service form.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l3 level1 lfo3"><span style="font-size:12.0pt">Complete the webform and submit.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l3 level1 lfo3"><span style="font-size:12.0pt">After submitting your claim forms, please check the item out to your XYZMISSING user, where XYZ is your library code.<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">Damaged Items<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt">If your item is returned damaged, please complete a claim with Priority Dispatch. If another library’s item is received damaged, check the item out to the DAMAGED user with a note about the damage.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">To file a claim: <b><o:p></o:p></b></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l4 level1 lfo7"><span style="font-size:12.0pt">Go to the
<a href="https://library.ohio.gov/services-for-libraries/statewide-delivery/statewide-delivery-customer-service/">
Statewide Delivery Customer Service</a> form webpage.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l4 level1 lfo7"><span style="font-size:12.0pt">Select “Lost or damaged item claim”<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l4 level1 lfo7"><span style="font-size:12.0pt">Download and complete the
<a href="https://library.ohio.gov/documents/priority-library-claim-form/">Priority Library Claim form</a> (PDF)<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l4 level1 lfo7"><span style="font-size:12.0pt">Save the completed file.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l4 level1 lfo7"><span style="font-size:12.0pt">Attach the saved file to the Statewide Delivery Customer Service form.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l4 level1 lfo7"><span style="font-size:12.0pt">Complete the webform and submit.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l4 level1 lfo7"><span style="font-size:12.0pt">After completing the form, check the item out to your XYZMENDING or XYZDISCARD user, where XYZ is your library code.<b><o:p></o:p></b></span></li></ul>
<p class="MsoNormal"><b><span style="font-size:12.0pt"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">Claims for library items must be reported to Priority Dispatch immediately upon discovery by the claimant, but in no event more than 30 days after occurrence<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">If you need assistance with the monthly In Transit Report, please contact the SEO at 1-877-552-4262 or by opening a support ticket at
<a href="http://support.servingeveryohioan.org">http://support.servingeveryohioan.org</a>.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Thank you for your cooperation,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">The SEO Symphony WorkFlows Team</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="line-height:105%"><b><span style="font-size:10.0pt;line-height:105%;font-family:"Century Gothic",sans-serif;color:#2F5496">Nicole Brown<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:8.0pt;line-height:105%;font-family:"Century Gothic",sans-serif">Library Services & Migration Coordinator<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:8.0pt;line-height:105%;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><b><span style="font-size:9.0pt;line-height:105%;font-family:"Century Gothic",sans-serif;color:#2F5496">State Library of Ohio
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:8.0pt;line-height:105%;font-family:"Century Gothic",sans-serif;color:#2F5496">SEO Service Center<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:8.0pt;line-height:105%;font-family:"Century Gothic",sans-serif">40780 Marietta Rd.<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:8.0pt;line-height:105%;font-family:"Century Gothic",sans-serif">P.O. Box 185<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:8.0pt;line-height:105%;font-family:"Century Gothic",sans-serif">Caldwell, OH 43724<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="FR" style="font-size:8.0pt;line-height:105%;font-family:"Century Gothic",sans-serif;color:#2F5496"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="FR" style="font-size:8.0pt;line-height:105%;font-family:"Century Gothic",sans-serif;color:#2F5496">Phone: 1-877-552-4262
</span><span lang="FR" style="font-size:8.0pt;line-height:105%;font-family:"Century Gothic",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="FR" style="font-size:8.0pt;line-height:105%;font-family:"Century Gothic",sans-serif;color:#2F5496">Email:
<a href="mailto:nbrown@library.ohio.gov"><span style="color:blue">nbrown@library.ohio.gov</span></a></span><span lang="FR" style="font-size:8.0pt;line-height:105%;font-family:"Century Gothic",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span lang="FR" style="font-size:8.0pt;line-height:105%;font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:105%"><span style="font-size:9.0pt;line-height:105%;font-family:"Century Gothic",sans-serif;color:#2F5496"><a href="https://servingeveryohioan.org/"><span style="color:blue;text-decoration:none">https://servingeveryohioan.org/</span></a><o:p></o:p></span></p>
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